You want to keep the customers happy, and clearly you are there to provide them with what they ask for. However, when a drunk customer starts to become a problem you should never hesitate to cut them off, and here is why.
Alcohol, specifically ethanol, is the stuff we drink. Beer, wine, whiskey, vodka, tequila, schnapps, it doesn’t matter. The alcohol itself is all the same. But where does ethanol come from? Now that’s the question.
Mixology is more than just a pretentious title given to the modern bartender. It implies a certain skill set meant to improve the guest experience.
Denying service to an intoxicated guest is never easy. Smooth it over with specific policies to ensure responsible alcohol service in your establishment.
Workplace burnout is a serious problem in the hospitality industry, here are a few ways employers can prevent employee burnout and offer some relief.