Have you ever wondered how even the busiest of restaurants are able to coordinate kitchen and service staff while ensuring orders are accurately recorded and cooked to perfection each time? More than likely, those establishments that are able to accomplish this have hired effective restaurant food expeditors.
What exactly is a restaurant expeditor?
At its most basic, the job description of a restaurant expeditor is to serve as a middle-man between the workers in the front and back of the house – in other words, the service staff and the kitchen staff. Expeditors work to ensure that service staff accurately communicates customer orders and that the cooks are preparing those orders properly and promptly. The principal goal is to keep solid communication between the two groups so that customer service is the best that it can be.
Their principal goal is to keep solid communication between the service and kitchen staff so that customer service is the best that it can be.
Expeditors typically work in the kitchen and are often seen checking order tickets to confirm that orders are being called and prepared accurately. These individuals are also responsible for ensuring any incoming special requests are done correctly. When they find something being done improperly, the expeditor is to inform the kitchen staff before the food is taken out front to the guest.
What skills do you need to be an expeditor?
To be effective at their jobs, expeditors must be excellent communicators with top-notch customer service skills. When a restaurant is regularly busy, it is often not productive for the front and back staff to communicate with each other directly. That is where expeditors come in. Besides checking tickets, it may also be their responsibility to read them and call out the orders as they come in.
While not a requirement, basic cooking skills can be assets to expeditors. As is familiarity with the menu because it’s expeditor’s job tell whether or not a dish has been prepared correctly with just a glance and update service staff regarding any changes to the menu
Managers will frequently ask the expeditor for their opinions on how service is going and if something needs to be changed.
Many restaurant kitchens are fast-paced environments, so it’s vital that an expeditor is able to handle the pressure, as they may spend their entire shift moving between the front and back of the establishment with no break, particularly on busy nights.
Because this individual is in such a unique position, managers will frequently ask the expeditor for their opinions on how smoothly everything is going and whether something needs to be changed to improve the flow of customer service. This input is extremely helpful and important to the continued existence of the restaurant.
How do you become a restaurant expeditor?
In many cases, it is as simple as putting in an application, which you can do on Sirvo in just minutes. However, in busy high-end restaurants, at least some experience is likely to be required. Individuals who have worked in both the front and the back of the house will be at an advantage.
Most of the time, hiring managers are less concerned with credentials and prefer to find individuals with the right personality for the position.
Generally, the more experience an applicant has in a restaurant setting, the better. Most of the time, though, hiring managers are less concerned with credentials and prefer to find individuals with the right experience and personality for the position.
The job of restaurant expeditor is the perfect position for those who possess strong communication skills and enjoy working in all aspects of a restaurant setting. It is also a solid step forward for anyone who wants to work toward a long and rewarding career within the restaurant industry. To search for expeditor jobs on Sirvo, click here!
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