Knowing how to handle difficult FOH situations will help you stand out for your boss and further you in your restaurant career. Follow these tips to really impress with your people skills!
Summer movie hits are rolling in and so are thirsty patrons looking something fresh and new at the bar. Have some fun with this Summer’s movie themes and create cocktails inspired by feisty heroines, brooding heroes, aliens, and emojis.
Pocketing tips, no matter how well-deserved you think they are, is unacceptable behavior–and there are some very good reasons why.
The 35-year old TIPS training program covers the legal responsibilities of establishments, the effects of alcohol on people, and various customer-friendly ways to provide alcohol service in a responsible manner. It also gives you a chance to practice some ways of dealing with real-life scenarios.
You want to keep the customers happy, and clearly you are there to provide them with what they ask for. However, when a drunk customer starts to become a problem you should never hesitate to cut them off, and here is why.