Pocketing tips, no matter how well-deserved you think they are, is unacceptable behavior–and there are some very good reasons why.
Returning to work after suspension can be awkward, uncomfortable, and difficult to manage. But with these helpful tips, you’ll come back from suspension like a boss!
The 35-year old TIPS training program covers the legal responsibilities of establishments, the effects of alcohol on people, and various customer-friendly ways to provide alcohol service in a responsible manner. It also gives you a chance to practice some ways of dealing with real-life scenarios.
In too many restaurants, a divide exists between the front of the house and back of the house staff that often degrades the customer experience. Here’s how to mend the conflict and promote teamwork in your restaurant.
Now that training is underway, it’s time to measure performance. Here’s how to make the most out of employee evaluations and next steps for your program.