When entering the food and beverage service industry, you probably have some ideas on what the experience will be like. You know you’ll have to memorize the menu and plaster a smile on your face. You expect good days and bad days. However to ensure the highest amount of good days, you’re going to need some seasoned hacks. Here are some excellent ways to make your job easier!
Realize Serving is a Team Effort
Not every server practices reciprocity, but you should. Anyone can tell you that guests come first, so helping out your neighbor server is the right thing to do. If someone’s food needs to be run, run it. If they’re obviously in the weeds and being crushed under tasks, see if you can help in some way.
It takes a village to serve the front of house, so help each other out.
It’s not only for the guest, it benefits you too. Team players will be more likely to help you, if you help them or if they see you helping others. It takes a village to serve the front of house, so help each other out.
Adopt a Method to Remember Who is Who
When serving food to a table, the best way for quick distribution is to remember which person ordered what. Quicker distribution means you can get to another task faster, and your life is easier for it. It also makes you seem more professional, and can score you a higher tip! It’s a win, win situation!
Try taking orders left to right around the table and arrange your food that way when picking it up at the window. Usually, your meals will come up in the order it was taken, so it’s easy to put your food in the succession which you took the order.
The key is to find something that works for you.
Alternately, you could remember something about each person that correlates with what they ordered. The key is to find something that works for you. Any method is better than none!
Invest in Good Shoes
Most restaurants will give you the option to buy serving shoes through a hospitality catalog. Do it! Or at least, visit your local shoe store to find some comfortable, supportive shoes with good traction.
There’s nothing worse than trudging through a double-shift with an aching body.
At first, wearing regular tennis shoes may seem fine, but eventually, your feet, lower back, knees and hips will begin to ache all the time. There’s nothing worse than trudging through a double-shift with an aching body.
Tighten your Core
Many new servers instinctively tighten their legs and arms to keep from spilling over-full drinks. In reality, this is more likely to create jerking motions that will cause you to splash some of the beverage on yourself or on the floor.
Instead, tighten your abs and glutes.
It also makes you look like a robot. Instead, tighten your abs and glutes. This reduces motion transference from your legs to your arms and the glass.
Circle the Extras
When you’re running around like a crazy person, the last thing you want to do is make an extra trip to the kitchen, if it can be avoided. When you’re taking an order always ask about condiments and circle anything they want that wouldn’t ordinarily come with their order.
It’s easy to overlook details on your serving pad, especially if you’re busy.
It’s easy to overlook details on your serving pad, especially if you’re busy. By circling the extras, your attention will be drawn to those notations, and you’ll be less likely to forget those small details.
Don’t let a Nasty Customer get you Down
This cannot be said enough: don’t let a sour-puss customer rain on your sunshine. Remind yourself that you don’t know anything about them or what they are going through.
Do not let that negative energy transfer to you.
Also, if they’re just a rude person, that has nothing to do with you. Do not let that negative energy transfer to you. If you let it get you down, you’ll be distracted, your productivity will be lower and your tips will reflect that. Not to mention, the rest of your shift will suck.
Along the way, you’ll discover other ways to make your life easier, but these tips along with our other Server Hacks will get you started on the right foot!
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