Keeping service industry employees engaged and committed to their roles can decrease turnover, increase profits and positively affect customer satisfaction. When employees feel like they’re a part of a team, they are more likely to take pride in their work and display interest in aligning with company goals. Here are four ways to jumpstart your efforts:

  • Simplify employee scheduling. Creating work-life balance can be challenging. Employees appreciate the opportunity to provide shift preferences and availability. Although you might not be able to grant all requests, exercise understanding. To centralize and provide structure for this process, think about updating your tech to automate scheduling from both your end and your employees’. Those programs allow for streamlined communication among managers and employees, as well as other administrative benefits.
  • Assign roles and positions. Service-related businesses offer many different types of jobs. Establishing scope for roles and providing ongoing cross-training shows employees you value their contributions and want to see them advance.
  • Encourage growth. Many employees strive to move up the industry ladder. When managers promote from within, they design a rewarding, positive atmosphere to which employees gravitate.
  • Seek feedback. Ask employees to share compelling customer responses. When management institutes an open-door communication standard, employees feel more comfortable relaying positive and negative guest comments, as well as their own observations. When you receive enough feedback to identify trends, thank the employees that helped you get to that point.

Via the National Restaurant Association

For more on how to motivate your employees, click here.