With the increase of the service industry becoming a destination career, employees are going to be increasingly concerned with providing healthcare for their family, so they’ll be paying close attention to events in our nation’s capitol.
Business owners, especially in the service industry, tend to develop close relationships with their employees. For this reason, it’s hard to watch them struggle or worry about their home life. And as we all know, if an employee is having problems outside of work, chances are their problems come to work with them.
Here are 4 major ways you can help keep your employee’s minds on service and worry free.
1. Be the shoulder they can lean on. Be their rock.
You’re now the big brother, big sister, mom, and dad. Take the time to reassure your staff that, despite what’s going on, you still feel providing health care is important and you’ll be there to take care of them.
Without diving into the politics, let your employees know you’ll be following the situation as closely as possible and will provide them with as much information as you can as things progress. Remember, things are very up in the air right now. Let them know the lines of communication are, and always will be, open on this subject.
Let them know the lines of communication are, and always will be, open on this subject.
2. Don’t bullsh** with them.
Don’t make things sound better than they may be. Healthcare is a scary, confusing, adult thing most people simply have no desire to think about unless they have to. Working for an employer who provides that sense of security is a big deal. Losing that sense of security can be a major cause for concern.
Take the time to answer any questions truthfully and to the best of your knowledge. Remind them of the fact that no matter what, things are going to change but you’ll be constantly monitoring the situation and working with your insurance providers to provide the best coverage you can.
Working for an employer who provides that sense of security is a big deal.
3. Be a mentor and educator.
As we touched on earlier, healthcare is confusing and intimidating. The worst part is, the media exacerbates the situation, causing hysteria and Washington seems to be at an impasse which does nothing to relieve the tension.
One of the best things you can do is help to educate your employees on their health benefits, how to enact them, how to use them, what they can and can’t do, where their benefits can be used, and any other details you feel necessary. Knowing exactly how their coverage works will go a long way towards alleviating the fear of not knowing.
One of the best things you can do is help to educate your employees on their health benefits.
4. Use this as an opportunity.
Obviously, this is important to everyone. Take this time to make sure you’re communicating closely with your plan provider, your HR team, and your company leaders. This is the perfect reason to reassess your benefits package and to make sure you have a solid strategy in place for any situation.
The last thing you want is to lose employees to another business with a better plan.
Remember, it’s inevitable that healthcare is going to change. The best operators understand this and are ready to adapt. Make sure you’re one of those able to keep your business running smoothly no matter what Washington decides to do.
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