How To Answer 5 Of The Most Common Interview Questions

How To Answer 5 Of The Most Common Interview Questions

To even have a chance at getting a restaurant or hospitality job, acing the interview is a must, and that requires at least some preparation. While you can’t anticipate answers to every question asked, there are some interview questions that nearly every restaurant and hospitality job seeker will face. These are also some of the most difficult questions to answer, and that’s why planning strong responses can drastically increase your chances of nailing the interview and ultimately landing the job.

What is your biggest strength?

A good place to start when planning your answer to this question is by asking yourself: in which aspect of the job am I most confident and which do I enjoy the most? The skill or responsibility that answers both questions makes for a great response because it’s genuine.

A general rule of thumb that applies to this question in particular is that the interview is not the time to be modest. A manager can only have as much confidence in an applicant as the applicant has in his or herself.

Selling oneself by emphasizing strengths as strongly as possible is key here.

Remember, though, that while embellishment is to be expected and perhaps even recommended in situations where experience is lacking, telling outright lies is ill-advised. Not only will getting caught cause others to question your moral compass, but it will likely land you in a position for which you are unprepared.

What is your biggest weakness?

Do not answer this question without careful thought; the person asking is a potential employer, not a therapist. Plus, a wise candidate will turn this into yet another opportunity to highlight his or her strengths.

A good example would be something like taking on more shifts than desired in a past position because it describes a person who will work to the point of exhaustion in order to avoid letting down his or her team. A good quality in the end.

Again, be as genuine as possible when answering this question because chances are your interviewer has heard it all, or said it all. So, if you’re lying your pants off, it will most definitely show. PRO-TIP: if you can’t think of anything, ask a coworker what they think you could work on and take it from there.

What is your favorite part of the job?

When answering this question, take the opportunity to illustrate to the interviewer that you know the ins and outs of the job and the industry culture. An easy way to do this is by using the jargon and slang that you would typically here around the workplace.

This question also provides an opportunity to express what it is about working in a restaurant or service establishment that makes it where you want to be, rather than where you have to be. Whether it’s getting to work with all types of people, facing a different challenge every day or something that’s unique to you, it’s worth sharing.

Go a step further by relating your answer to the business for which you’re interviewing.

For example, if you’re interviewing for server position and your favorite part of the job is giving customers recommendations, add that this job in particular is exciting because of the variety of dishes on the menu. This shows motivation and dedication.

What is your least favorite?

While this is not the time to air grievances, either about past employers or the industry itself, a successful candidate must not fall into the trap of saying that there is nothing that he or she does not like about the job.

While this would be ideal if true, in a perfect world, it is simply not possible and will sound as disingenuous as it is. Answering with an aspect of the job that everyone universally dislikes is a better move. It will ring true and serve the additional purpose of making you relatable to the interviewer.

One possibility? Griping about bad tips. Just be sure to express the understanding that it comes with the territory and be sure to mention that you wouldn’t let it affect your performance.

Why would you make a good addition to the team?

Working in the restaurant and hospitality business is always a team effort, no matter how you slice it because, in the end, all that matters is the experience of the customer or guest. Making this experience a positive one depends not only on your performance but also on the performance of your coworkers.

That said, being a good addition to a team ultimately means that you’re doing what you can to support it.

With this in mind, a winning answer doesn’t have to be overly complicated, it just has to emphasize the fact that you’re willing to be helpful. A wise way to express this is by stressing your readiness to help co-workers without no need of extra incentives; that it’s part of the job to do whatever you can to help the team.

 

Planning is just half of the battle, though; you also need practice…

Have a friend or family member conduct a mock interview that includes the above questions in the days leading up to the real interview. This will help to work out any kinks in responses and to avoid awkward pauses or excessive use of filler words. Plus, it will boost your confidence, giving you a leg up on the competition!

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Inside a Sushi Class at Izakaya Den

Inside a Sushi Class at Izakaya Den

Dining Out editor Maya Silver had the chance to sit down with Yasu Kizaki, one of the sushi masters behind nationally-renowned Sushi Den, to get the inside scoop on his SLICED! sushi classes and she definitely delivers the goods!

In 2015, Yasu taught 1,000 students how to roll temaki, tatemaki, uramaki, and nigiri, and this marks his 10th year spreading the sushi gospel. Yasu co-owns Izakaya DenSushi Den, and their newest venture, OTOTO, with his two brothers: Toshi, master chef; and Koichi who visits the fish market in Japan everyday to hand-select the fish that will arrive at his brothers’ restaurants less than 24 hours later.

sliced! sushi making class | Sirvo

The secret to the remarkable success of Yasu’s sushi classes lies in an epiphany he had after the very first one, which he dreamed up after a loyal customer asked him to think of a creative Christmas gift. After the inaugural lesson, Yasu asked his wife Elizabeth, who had sat in on the class, if she had enjoyed it.

“I love you, darling, but …” she began, which Yasu immediately knew was precursor to criticism. “I couldn’t believe how boring it was.”

Yasu was shocked. He had been so excited about the idea of turning his customers into sushi chefs, and now he felt disillusioned by his wife’s cutting honesty.

But then something made sense to him…

“I know!” he said during a revelatory shower. “I need to make fun of my customers.”

And the rest is, more or less, history. In the first year, he offered three classes and didn’t promote them at all, only letting people know about them if they asked. Eventually, he ramped up to one class per month, but when demand grew even more, he increased the classes to weekly. Now, he hosts everyone from mother-and-daughter pairs, to couples and groups of friends, to politicians and businesspersons entertaining their clients, to corporate staffs seeking team-building experiences and professional hackers. Yes, professional hackers love sushi, too.

Yasu draws a diverse audience for good reason. The two-and-a-half-hour experience is one you’ll never forget, and if you do want to learn how to make sushi, there’s simply no substitution for learning from a master in-person. Part sushi-themed stand-up comedy, part storytelling, and part instruction, the class goes by faster than you can say “sliced.”

A few of the things to know before going to one of Yasu’s classes include: It’s Yasu’s way or the highway, prepare to sweet-talk your roll and come hungry!

Read the full article on Diningout.com →

Getting ServSafe Certified As Efficiently As Possible

Getting ServSafe Certified As Efficiently As Possible

Food and beverage safety is the number one priority when running a restaurant, especially a successful one. That means making sure your managers, service staff and bar staff are trained and that their certifications stay up-to-date.

Enter ServSafe, the most popular food and beverage safety training program in the industry. Accepted in every state, it’s the obvious choice in terms of training resources. Now, you just have to figure out when and how to make sure your employees get ServSafe certified and that’s where we come in…

Here are the pro-tips to ensure your staff has all the training they need:

Create a schedule for everyone to get certified routinely

The ServSafe certificate is good for 5 years. In addition, many states mandate that you get re-certified once every certain number of years. For instance, California wants recertification once every 5 years, in Utah it is every 3 years, and Alaska is every 5 years.

No one expects you to keep track of all your employees hire-dates in your head, so have a schedule up in your break room that shows re-certification dates by hire date. For instance, if you hired 3 people in 2014, all three get a training day together in 2017.

Pro-tip: Make sure managers are also on the schedule, since many states (Rhode Island and California, for instance) mandate that a manager certified in safe food handling is always on site when food is being prepared.

Let technology be your friend

ServSafe has online courses that allow employees to take classes in the comfort of the break room or their own living rooms. Online courses make it easy to get new hires certified quickly and lets you work around everyone’s busy schedules.

To make things even more convenient, you can request eCertificates.

Students can request that the PDF file of the certificate be emailed to them immediately after they pass the exam, which means that you can have the proof of their training displayed right away.

Get all your certificates at once

ServSafe certifies in food safety for managers, food safety for food handlers, responsible alcohol serving, and allergen safety. Their website also has links to National Restaurant Association programs for food management professionals.

Line everything up at once so you don’t have to keep track of different expiration dates and which certificates you are missing.

Make sure everyone passes the first time by offering study help

Honestly, some people don’t take tests well. They may be fantastic Chefs and Managers, with sterling records regarding safety and sanitation, but they have a hard time taking notes or they freeze at the word ‘exam.’

Remind your staff that if anyone needs a little assistance in note taking or understanding questions, you’re more than willing to help, and that ServSafe has links to quizzes and other study guides.

This way, your world-class employees can spend more time doing their jobs and less time fretting about a test.

Food safety certification is mandatory in most states and counties. These tips will make complying with these regulations easy and efficient, and will keep your establishment focused on producing good food, instead of keeping up with paperwork.

 

How to Travel on a Budget

How to Travel on a Budget

Now that it’s almost spring and the weather is getting warmer, it’s the perfect time to travel. Don’t worry though, going on your next vacation doesn’t have to mean breaking the bank. There are ways to travel on a budget and still have a great time. That’s why we’re sharing the tips to make your dream vacation happen without emptying your bank account.

Do a lot of research on your travel destination

  • Google the places you’re interested in going to and find which sounds the best and most affordable.
  • Check out AAA for information on destinations and accommodations.
  • When you choose a location, buy a used guidebook – it might have some good tips in it!
  • Join as many loyalty programs as possible to get discounts on hotels and accommodations.
  • Ask friends who have traveled to the same location for their thoughts.

Find ways to save on your accommodations

  • Check with your credit card company to see if you have rewards or discounts on hotels.
  • If you are traveling to a well-known city, stay outside the city limits. It’ll be cheaper, and you’ll get a more culture-rich experience.
  • If you are traveling with more than one person, consider splitting the cost of a two-room suite rather than two separate hotel rooms.
  • Book hotels at the last minute.

Save money eating delicious food

  • Look for hotels that include free breakfast. Even if it just a bagel and some fruit, it is one less meal that you have to pay for during the day and you can even snag stuff to-go (shhh!).
  • Look accommodations with kitchens. This way you can save money by cooking some of your own meals, but still experience the cuisine by using local products.
  • Pack some of your favorite on-the-go snacks that travel easily. This way you won’t splurge on something expensive because you’re starving.
  • If there’s a to-die-for, but pricey restaurant, go for lunch rather than dinner. You will get a lot of the same service, but the food will be cheaper.

Find the best deals on events and must-see sites

  • Connect with locals who are happy to show you around for free instead of booking expensive tour guides.
  • Once you get to your destination, go to the welcome or tourist centers to gather more information, and maybe discounts, on events and sightseeing.
  • Look for free events and activities in town.
  • Find out if there are discount days for local museums and sites.

Consider your transportation options

  • If you’re road-tripping, split the cost of gas and tolls with everyone going on the trip.
  • Use public transportation instead of pricey taxis.
  • Use ride-sharing websites, or message boards like Gumtree to find rides with locals and other travelers
  • Walk instead of paying for transportation. Not only will you get more exercise, but you can see a lot more locations and save money!

When done right, traveling does not have to cost a lot. With a little extra preparation and some deal hunting, you can get away without breaking the bank. So, start planning your next vacation asap, use these tips to save money, and get some of that R and R that you deserve!

 

 

5 Interviewing Tips for Smart Hiring in the Hospitality Business

5 Interviewing Tips for Smart Hiring in the Hospitality Business

The world is saturated with advice for job seekers in the hospitality industry about how to come out of interviews ahead when seeking new employment, and as any manager who has held more than one round of interviews can confess, that shows. However, smooth talk and instant likability during the interview don’t always translate to the workplace. So how can management see past the shine to choose the best possible person for a position? We’ve got the answer…

Here are five tips for smart hiring in the hospitality business:

 

Determine whether or not the candidate has done his or her research

Hiring managers often begin an interview by telling the candidate about the business, both its history and current positioning in the industry. Instead of going traditional, break the mold and ask the candidate to explain what he or she knows about the company.

Candidates who have put in the extra work to learn as much as possible about the company prior to the interview are more likely to go above and beyond when it comes to time to work. Not to mention, it’s a good sign that the candidate is interested in actually working for you and not just finding a job.

Ask interview questions about job-specific tasks

Hospitality is sometimes unpredictable, so it’s essential for employees to show overall good judgement, quick decision-making, and flexibility. However, a large portion of any hospitality job is predictable, which allows you to get a glimpse at how candidates would approach their daily tasks.

Start by asking general questions that touch on part of the position for which the candidate is interviewing. After a few of these, move on to more specific questions having to do with the same topic.

You’re not only testing their ability to handle the job, but also their sincerity by opening up the opportunity for inconsistent answers.

For example, part of a general manager position is firing employees, so start by asking questions about handling conflict in the workplace. Then transition to specific questions about firing responsibilities and handling confrontation.

If a candidate is either unable to answer your questions or inconsistent in their responses, it’s unlikely they’ll thrive in the position.

Test the candidate’s industry knowledge

Even the most experienced interviewers can’t weed out all unqualified candidates solely based on resumes, so count on some slipping through the cracks. Most often, these are enterprising problem solvers desperate for any job at all who have no prior experience in hospitality.

Thankfully eliminating these candidates can be as simple as quickly quizzing each person who sits in the interviewee chair on basic industry knowledge.

For example, nearly anyone will be able to explain what a server does during service, so skip to what’s behind-the-scenes. Ask about the post-service tasks to gain decidedly more insight about the candidate’s true level of industry know-how.Discuss industry trends

 

Discuss industry trends

Another type of candidate to look out for is the person who does have industry experience and is qualified, but who does not want a career therein for the long-term. While it may be more difficult to ascertain this than other factors, it’s an important piece of information. So how to tell?

A candidate who is serious about a successful future in the hospitality industry should be able to speak about current trends and latest news.

Ask which of latest industry innovations he or she is most excited about. But don’t stop there. Also inquire about what trade publications or events the candidate has found to be the most and least helpful in his or her career and which connections have been the most fruitful.

Someone who is unable even to name a trade magazine, for example, probably does not view hospitality as his or her permanent field. Finding this out now will save the company time and money on repeating the hiring and training processes in the future.

Ask Other Staff For Impressions

It is natural that every job candidate do his or her best to make an excellent impression during the actual interview. However, good behavior doesn’t always extend to the waiting room or with other employees not conducting the interview.

Asking other staff members who had a chance to interact with candidates before or after the interview can therefore provide valuable insight. This alternate perspective can reveal what would otherwise remain unknown and lead to more informed hiring decisions.

 

It is never possible to completely eliminate the risk of hiring someone who turns out to be ill-suited in the long-run. But, by following the tips above, every hiring manager can make the most of his or her time with each candidate and increase the likelihood of choosing the best possible person for the job.

 

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