Job Security: How to Get It, and Keep It

Job Security: How to Get It, and Keep It

by | Jan 26, 2015 | Career

As the national economy continues to improve, jobs are becoming less and less capricious. However, as is the nature of the service industry, employee turnover among hospitality positions remains high, so what can you do to keep the checks coming? Actually, quite a lot!Climbing the ladder

Many consider positions within the service industry to be temporary, whether it is because, for a considerable portion of the workforce, it is either a first job or placeholder or because the average lifetime of a service industry business is shorter than most. However, this is misleading because, since the perception of service industry jobs is as provisional as it gets, there can be no career advancement or long-term career planning in general. But, this is not the case. According to National Restaurant Association Educational Foundation research, 97% of restaurant managers and 94% of shift or crew supervisors no longer in their first restaurant job have advanced to higher-paying positions in the restaurant industry, meaning that if you stick it out, the rewards will be worth the wait.

Lose the ‘tude…or just change it

So, now that you know that it is possible to turn an entry-level position into a well-paying career, how do you keep the job you have in order to ascend the ladder? It starts with the attitude you maintain while in the workplace. Positivity, as well as negativity, is readily noticed and oftentimes contagious. If excitement and enthusiasm are on your mind, not only will your colleagues be thankful, but your supervisors will be as well, not to mention you’ll have a much easier time accomplishing the next tip.

Go the extra mile

Employees that do their jobs well are the ones that are kept on the payroll, and the first to be promoted. So, go above and beyond your normal responsibilities. Be as helpful as possible in your place of employment, even if that means taking extra shifts or unpopular duties. Demonstrate your commitment to the company, and initiative in getting what needs to be done, done.

Learning is fun

When money is tight, getting the most bang for your buck becomes the most important thing. For employees, this means being as productive as possible, in as many areas as possible. Take the time to learn new tasks, skills, and specialties because when push comes to shove, you won’t be the one going overboard, plus you’ll be demonstrating your potential as well as aptitude.

Build roots

One of the most important, and beneficial, aspects of today’s professional world is networking. Be sure to make connections and build relationships with colleagues and supervisors in departments beyond yours. The deeper your roots are in the organization, the less likely it is that you’ll be cut loose when the storm hits. And even if you are, who knows which acquaintance or friend will be your saving grace.

Just in case

Last but not least, have a back-up plan in case the worst happens. Stay up-to-date on available positions in your area, as well as nationwide because you never know when that dream job will arise. Also, continuing to invest in your education is always a safe bet as the most valuable professionals are those that know their craft intimately. And, don’t be afraid to make a change if it is in your best interest.

We’re here to help at Sirvo!

The Golden Rule: The Customer is Always Right

The Golden Rule: The Customer is Always Right

by | Jan 21, 2015 | Management

For professionals in the business of serving food and drink, trained in the art of creating a successful dining experience, it may be difficult to stomach critiques from customers. After all, what do they know? Well, it turns out they know absolutely everything even if they know nothing.

Who knows best

According to Peter Nolan, chief brand officer for Roti Mediterranean Grill, “the customer who comes in twice a week, or 100 times a year, makes him or her an expert on the brand, and [it] would be foolish not to take his or her opinion into account.” Nolan firmly believes restaurateurs should listen to customers in order to “connect their insights into what the brand is trying to accomplish.”

So, sure, a customer may be commenting on an expertly prepared plate of food, but if it does not satisfy, then does it really matter if it is textbook perfect? The overarching goal of any eating establishment is to provide customers with something that will get them back in the door for a second, third, or hundredth time, so why not take a second to learn what that something may be.

Getting the dirt

Peter Nolan provides a list of tips to obtain valuable customer feedback:

  • Take the time to actually listen to your customers. Most importantly, hear what they have to say and respect their opinions, even if they are not a food professional.
  • Engage in casual conversations with customers. Be the most curious person in the room, and talk to anyone, and everyone, about the highs as well as lows of their experience.
  • Speak like your customers. If you want to understand customers’ insights, then you not only have to speak to them, but they must also speak to you. Using their language goes a long way to ensure this happens.
  • Know what you want to know. It is possible to obtain valuable information from a conversation initiated with no direction in mind, however asking about specifics will grant you access to much more understanding.
  • Don’t be afraid to poll. Not all customers will complete a formal survey, but some will, and those are a great way to incorporate customer feedback.

What matters most

Customers are the life force driving every successful business and, as Nolan explains, “integrating customer insights into your company’s innovation efforts can have a huge impact on a brand’s success.” By aligning vision and expertise with the desires of the customers, unforgettable dining experiences can abound.

At the end of the day, as Nolan puts it, “If you love and respect your customers and treat them well, they will come back again and again.”

How does your company find out what the customers are saying? Let us know @gosirvo.

Restaurant Industry Enters 2015 on a High Note

Restaurant Industry Enters 2015 on a High Note

by | Jan 16, 2015 | IndiNews

With both sales and employment continuing to gain ground in December, the industry’s business environment starts the year out strong.

Restaurant sales totaled $49.6 billion on a seasonally adjusted basis in December, according to preliminary figures from the U.S. Census Bureau, making it the eighth consecutive monthly increase in sales volume, as well as the strongest on record. National Restaurant Industry’s Chief Economist Bruce Grindy credits the recent run of strong sales gains to declining gas prices, which fell more than $1.40 during the last 6 months. Consumers used savings at the pump to dine out. December’s total eating-and-drinking-places sales signaled a 5% increase since June, raking in an additional $2.3 billion as compared to the mid-summer’s month seasonally-adjusted sales volume.

Employment within the restaurant industry mirrored sales, also registering continued gains in December. Preliminary figures from the Bureau of Labor Statistics indicate a net gain of 43,600 jobs among eating-and-drinking-places during the final month of the year on a seasonally-adjusted basis, marking the 58th consecutive monthly increase and strongest gain in two years.

The industry is not only surpassing its own historical employment growth, but moreover the country’s. Restaurants added jobs at a 3.1 percent rate in total for 2014, more than a full percentage point above the 1.9 percent growth rate of the U.S. as a whole making this the 15th consecutive year in which restaurant job growth outpaced the overall economy.While economic challenges remain, one of those being elevated food costs, the general outlook of the restaurant industry is promising. If economic fundamentals continue to improve, 2015 will be a great year for restaurants nationwide.

Want to be part of the restaurant industry? Find your way in at gosirvo.com.

Watch ‘The Tipping Point: A Short Film on the Lowest Wage’

Watch ‘The Tipping Point: A Short Film on the Lowest Wage’

by | Jan 5, 2015 | Management

An 18-minute documentary on tipping and the minimum wage.

The Tipping Point: A Short Film on The Lowest Wage from Anna Savittieri on Vimeo.

Here’s a short film (funded by a successful Kickstarter campaign) that investigates exactly how difficult it is for servers to earn a living on tipped minimum wage, which is currently $2.13 per hour for tipped employees. In the 18-minute documentary, several servers go on the record to describe how their wages hover just above the poverty line, how restaurant industry lobbyists have appealed to Congress to keep wages low, and how tipped wages are closely tied to gender politics. Go, watch the film above.

This article was first seen on Eater.com