Catering Company ‘Eat Offbeat’ Staffs Kitchen With Refugees

Catering Company ‘Eat Offbeat’ Staffs Kitchen With Refugees

From traditional Nepalese dumplings and Iraqi baba ghanouj to heaping containers of East African lentils, the variety of authentic cuisines prepared in the kitchen of New York City catering and delivery company Eat Offbeat spans the globe.

Even more refreshing? So do the men and women who make up its kitchen staff. In fact, all seven of Eat Offbeat’s employees came to the United States as asylum seekers or refugees who fled other countries. And, not one of them had any prior professional culinary experience.

One of the company’s two founders, Manal Kahi, who plans to continue to hire and train refugees to work in the kitchen, explains that her motivation is partly humanitarian and partly business-savvy. She and her co-founder/brother, Wissam Kahi, believe that in a city saturated with excellent ethnic cuisine, their hiring practices lend them a way to stand out from the crowd.

We are really focusing on these new and off-the-beaten-path cuisines. Refugees are coming from countries that have cuisines we don’t really know…it’s not cuisines that you find at every corner.

The experience of being an international transplant in New York is one that Manal understands well having moved to the city from Lebanon as a student. Coincidentally, in 2014 when she started considering the possibility of running her own kitchen, Syrians had begun fleeing their homes in droves heading for her native Lebanon.

Ruminating on how she could contribute to the humanitarian efforts to aid the Syrian refugees, Manal stumbled upon the idea of employing them to make the traditional recipes she had come to love.

I was feeling very hopeless about it. When I got this idea of making hummus, I thought maybe Syrian refugees could be making it.

While other aspects of her eventual business plan changed, the idea of employing refugees remained. To get the ball rolling, Manal, having recognized the impact that an industry influencer could bring to her cause, enlisted the help of high-profile chef Juan Suarez de Lezo. By then partnering with the International Rescue Committee, an organization with a humanitarian mission to resettle refugees and asylum seekers, Manal and her brother were able get staffing underway.

Now, only five months into their soft launch phase, Eat Offbeat is already preparing nearly 200 meals each week out of a rented commercial kitchen in Queens. While catering is only currently available for groups of at least 10 people, plans are in the works to open up delivery to individuals.

As for the menu, that is expected to change as well, with Manal planning to take dishes out of the rotation if and when the employee who makes the recipe leaves her employ.

We want to keep it tied to them.

While every employee learns how to make recipes other than his or her own, Manal shares that retiring dishes from the menu is a nod to the fact that Eat Offbeat is just as much about celebrating people as it is about the food those people make.

Wherever they go from here, it seems clear that Manal and her brother have a bright future in the culinary industry. After a successful start in New York, any other market should prove child’s play. As Frank Sinatra famously sang, if you can make it there you’ll make it anywhere.

Chefs Weigh In On Responding To Yelpers

Chefs Weigh In On Responding To Yelpers

From the Angry Chef (AKA Atlanta Chef Ron Eyester) taking to Twitter to share his fiery opinions on guest complaints to South Park episode You’re Not Yelping, which mocks Yelpers for their self-importance, it’s fair to say that the Yelp reviewer backlash is nowhere near its end. In fact, more recently, Mark Nery, owner and chef of Denver restaurant Onefold, got some attention for his snarky response to Yelp reviews.

So with the fire obviously still burning hot, DiningOut.com decided to ask their Chef Panel how they respond to Yelp reviews. Here’s a look at they said.

Brandon Foster
Vesta Dipping Grill

“At Vesta, we like to take a proactive approach to both good and bad reviews. With different online forums, we have different abilities to respond, depending on if they leave contact information or not. Any time there is something great or poor, we try to take the time to respond directly to the guests. Especially when we feel that someone has truly had an unpleasant time, was disappointed with something, or even just not thrilled with the entire experience, we reach out to address the concerns specifically”

Leslie White
Zeal

“I prefer the sport of trying to turn them around. It doesn’t always work, but it’s more enjoyable than getting all fired up and hitting them back. I look at that as dropping to their level of emotional IQ, and why dumb yourself down on purpose?”

Tony Zarlenga
Cafe Brazil

“Accept them for what they are and take the higher road”.

Justin Cucci
Edible Beats

“Edible Beats has a simple philosophy: all Yelp reviews (or any online reviews for that matter) should be responded to—good, bad, and indifferent. To be able to connect with Yelpers … allows us to communicate hospitality after the guest has left the restaurant. Even if we messed up their experience when they were at one of the restaurants, we’re hungry to win them back and exceed their expectations—sometimes a simple email to a Yelp reviewer does just that.”

Aniedra Nichols
Fish N Beer

“You should respond to a bad Yelp review with class. They already showed their hand by talking on Yelp. Therefore, there is no need to be defensive or lash out with backhanded compliments and gratitude.”

Pam Proto
Proto’s

“It would be better and more productive if customers voiced their displeasure at the time of service and not waited to get home and send ranting emails filled with bad grammar at two in the morning. We have empowered our staff to deal with issues as they come up.”

Check out what the rest of the DO Chef Panel has to say about responding to Yelpers on DiningOut.com→

The Millennial Challenge: Customer vs. Worker

The Millennial Challenge: Customer vs. Worker

When you show up to work, and put on a uniform, you’re there to do a job. Whether you’re a cashier, a car mechanic, a movie store clerk, or a server, you’re being paid to perform a task to the best of your ability.

While some of us really enjoy our jobs, it’s important to remember there’s an invisible wall around you when you’re on the clock. You’re here as the bargain basement superhero Professional (Wo)Man, and not your secret identity of Average Customer.

Unfortunately, it’s sometimes hard to keep millennials from compromising that secret identity. Worse, though, it isn’t necessarily their fault.

Always The Customer

The facts show that millennials, as a generation, are employed at numbers greater than both Generation X and the Baby Boomers were when they were that age. Millennials are used to having an income of their own, but more than that, they’re used to being treated like customers.

That sounds obvious, but we don’t really think about how complete that customer experience is in a millennial’s life and how little face-to-face interaction they have with the workforce compared to past generations.

Think about college as an example. In the past, students would send their transcripts, and out of the flood of applicants, the college would allow in the best and the brightest. Nowadays, though, like many other businesses outside of the service industry, educational institutions are managed more like service-oriented companies with customer service at the forefront. This means that management is more concerned with keeping students happy than ever before, only furthering the customer mentality of those in attendance. You can see examples such as this throughout the culture that millennials were born into, from how advertising starts targeting people before they’re even old enough to be considered customers to the multitude of services that are provided via the internet, which require little to no face time with workers.

For millennials, their primary experience in the world before they show up to their first day of work is as customers, which is a hard role to step out of if that’s all you know.

Just imagine applying for a job at your favorite restaurant. You know the place, and you’re familiar with the sort of experience a customer expects when they come in. Being in those surroundings where you’re used to being a customer yourself can make it difficult to break out of that mindset. This can be a challenge for managers who are trying to groom their employees to be the best they can be.

Workplace Translation

Because of the culture they’ve grown up in, and their general experiences, millennials often view themselves and their abilities like a form of currency. When they come to the table for a job interview, they want to know what to expect, and what they’ll have to pay in terms of time, energy, and dignity in order to earn their paycheck.

They’re often eager to get to work, and to gain experience, but aren’t willing to just take whatever they’re given.

They are still in a customer head space, and as a result, if they’re not getting what they need, they will walk away in order to find a place where will. On the one hand, this can make millennials seem unwilling to work, or like they expect preferential treatment. However, managers who can work with millennials will find that they are one step ahead of the game when it comes to their employment. They understand that a job is transactional and that they get what they put into it. All you have to do to ensure that millennials put in 110 percent effort is give them the correct incentives to be good employees.

A business can’t function without customers, and it can’t run without good employees; the key is to make sure that the latter isn’t trying to be the former when they’re clocked-in.

Need some ideas on how to make this happen? Check out our blog post on boosting employee engagement for some tips!

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Top Food Products Started In Colorado

Top Food Products Started In Colorado

If you didn’t already know, Colorado is the birthplace of more than just a few food and beverage-related businesses. From Coors to countless craft breweries to casual restaurant chains like Chipotle and Noodles & Company. Let’s not forget the higher end restaurants like The Kitchen, Jax Fish House & Oyster Bar, and Sushi Den. Not to mention too many food brands to count.

After some research on the subject, DiningOut featured 10 food products started in Colorado that are now national (and even international) hits; here’s a taste of their list:

1. Noosa Yoghurt (Fort Collins)

Noosa Founder Koel Thomae

When Colorado resident Koel Thomae was visiting home in Queensland, Australia in 2005, she happened upon a little yoghurt shop that was like nothing she’d ever taste.

“That first taste was revolutionary and from that point forward, I was obsessed.”

A couple years later, she stumbled upon a flyer in a coffee shop for a family-owned dairy farm. She cold-called farmer Rob Graves and convinced him to be her business partner. Noosa, which is known for its ultra-creamy texture and inventive flavors (the newest: Blackberry Serrano), landed in Whole Foods immediately, and also gained a local following at farmers’ markets. Soon after, a deal with King Soopers and a big break with Target unleashed Noosa nationally.

2. Hammond’s Candies (Denver)

Hammond's candy

Did you know that Colorado’s dry climate is prime for candy-making? That’s in part what Hammond’s Candies credits for its success. In 1920, Carl Hammond’s mother told him he could leave school if he started a trade. So he found a gig apprenticing for a candy maker and then opened his own shop.

It wasn’t until some 70 years later when Williams-Sonoma asked to sell Hammond’s toffee that it morphed from a candy corner shop to a manufacturing operation.

In 2007, Andrew Schuman bought the business and scaled up even more into a 93-percent wholesale operation. Today, Hammond’s, which still sources many ingredients locally, is the largest handmade manufacturer of confections in the U.S. You can go see Hammond’s make candy the same way Carl did back in 1920 with a free tour.

3. EVOL (Boulder)

Evol Burrito

Climbers, car campers, and other recreationists all know the importance of a big, fat burrito to sate the hunger worked up by a long day playing outdoors. Simple to prepare, super hearty, and nutritious, burritos began as a mere hobby for Phil Anson.

But soon, he realized his burritos were good enough to sell.

His earliest outlets were gas station markets and coffee shops. But demand skyrocketed and soon he had one of the fastest growing companies in the natural foods industry under his belt. Now, EVOL has gone beyond burritos to offer bowls, cups, and other frozen entrées, but there’s still nothing quite like a classic EVOL bean and cheese to banish a case of hangry.

4. Boulder Organic Ice Cream (Boulder)

Boulder Ice Cream

Guess who makes the only pints of organic gelato in the country? Boulder Organic Ice Cream, that’s who! While the brand got its start as a small-time scoop shop on Pearl Street, it now sells its organic ice cream pints regionally (Utah, New Mexico, Arizona, Wyoming, and Nebraska) and its figo! Organic Gelato across the country.

Soon after Whole Foods began carrying the pints, the scoop shop transitioned to a 100-percent manufacturing operation to sell its pints to other ice cream shops and in stores.

If you want it fresh in a cone, you can still find it locally at Larkburger, Eats and Sweets and many other local restaurants and scoop shops. Don’t miss signature flavors like Green Tea, Famous Sweet Cream, and Coconut Crunch!

5. L. R. Rice Honey (Greeley)

Not many companies lay claim to five generations of family ownership. Since L.R. Rice started his honey company in 1924, the sweet stuff has been managed by either himself or his descendants.

While the company stopped raising its own bees to accommodate expansion, it’s now resuming the management of some hives.

Another cool fact, because this family-owned company sells its product as far as South Korea and Japan, the White House invited L. R. Rice rep Ronna Rice to attend the State of the Union as an honored guest this year!

6. Bhakti Chai (Boulder)

Bhakti Chai

It’s safe to say that in this millennium, Americans have fallen hard for two Eastern practices: yoga and drinking chai. And Colorado has its fair share of responsibility for the popularization of both.

In fact, Bhakti—one of the biggest brands in chai—was founded by a Boulderite.

It all started when Brook Eddy took a trip to India and discovered the amazing ritual of drinking chai tea. To recreate the experience at home, she began brewing her own chai back in Boulder, to the delight of friends and family. A single mother of twins, Eddy decided to quit her job to launch Bhakti with a commitment to social and environmental change.

And that’s just a few. Check out the rest at DiningOut.com →

9 Types Of Intelligence: Which Are You?

9 Types Of Intelligence: Which Are You?

If math or linguistics came easily to you, school was probably a far more enjoyable experience for you than others…

After all, these two types of intelligence are the primary focus of our educational systems. Other types of intelligence, like the ability to discern sounds or visualizing the world in different ways, are typically thought of as softer skills.

Not according to Howard Gardner. In his 1983 book Frames of Mind: The Theory of Multiple Intelligences Gardner posited that in addition to linguistics and logical-mathematical intelligence, there are seven other types:

  • Bodily-kinesthetic intelligence
  • Musical
  • Naturalist
  • Interpersonal
  • Intra-personal
  • Spacial
  • Existential
Check out the infographic below for descriptions of each.
the types of intelligence

While it’s certainly possible, and probable, that you have at least some of each type of intelligence, you most likely excel in one or two specific areas.

So, if those areas aren’t either math or language, does it mean you aren’t an intelligent person?

Of course not.

We tend to think of things like musical ability, sports prowess and even math and language, to some extent, as skills — things that can be learned. That may be true, but people are complex and can have natural aptitudes and different types of intelligence in any or all of these areas.

A person with great intra-personal intelligence, for example, has a good understand of self, what they feel (and why) and what they want, as shown in the infographic above. Those with high bodily-kinesthetic intelligence are good at coordinating body and mind; these are your professional athletes, Olympians, etc.

Still, many argue that Gardner’s 9 types of intelligence aren’t really indicative of intelligence at all. Rather, they’re considered softer skills — things that can be learned, not natural abilities or aptitudes.

This article was originally published on BusinessInsider.com.

7 Things To Know About Wunderkind ‘Bar Chef’ Shaun Traxler

7 Things To Know About Wunderkind ‘Bar Chef’ Shaun Traxler

All it takes to know that Shaun Traxler is one of the most creative up-and-coming bartenders in the industry (aside from tasting one of his concoctions), is checking out his Instagram account.

From images of his “Bedrock Breakfast”, the aptly titled alcoholic interpretation of Fruity Pebbles to “Deez Nutters” with butter washed rum, egg, salted peanut and honeycomb syrup, Traxler’s creations are anything but standard happy hour fare.

For those who know Traxler, however, this comes as no surprise, since the man himself is anything but your typical bartender.

In fact, he sees himself as a different breed completely, preferring to refer to himself as a “bar chef” instead of a mixologist.

From his professional beginning as the winner of a statewide mixology contest in Arkansas to his current full-time gig running the bar Sideways on Dickson in the same state, Traxler has still managed to fit in making guest-lecturer appearances at national conferences and keeping up a continuous flow of hard-to-believe new adults-only drink recipes.

And when he finds himself with a rare block of free time in his professional schedule? That’s easy. He fills it, just as he did in late March 2016 when he partnered with Bay City, Michigan’s bean roaster Populace Coffee to host “Coffee and Cocktails”. In an interview with Bay City Times the day before the event, Traxler shared the reason behind his distaste for the title “mixologist”, where he gets the inspiration for his creations and what he sees for the future of his career. Here are 7 takeaways from the Q&A with the self-titled “bar chef”.

Bowling alley beginnings

Traxler credits a bowling alley job at Pinny Lanes in Pinconning, Michigan with giving him his first taste of working behind a bar. While his official job title was mechanic, his love of bowling kept him wandering the lanes to check out games. There, bowlers would catch him and ask that he fetch drinks for them. While the unofficial orders were more often for soft drinks than beer, the experience gave him his first taste of life as a bartender. From there he worked the bar at a Buffalo Wild Wings, and nearly every position thereafter was as a bartender.

Foodie at heart

Traxler’s professional experience has largely been behind the bar, but his personal passion has always been more for food than drink. As a result, he finds inspiration for new cocktails primarily in the dishes he loves the most.

Traxler attributes the complex and unusual flavor profiles typical of his creations to his love for food.

One example? An arugula-pear salad topped with gorgonzola became the inspiration for a drink that married gorgonzola-washed tequila, pear, balsamic shrub and arugula. The verdict? “It tastes really good,” according to Traxler, which we’re sure is an understatement.

‘Bar Chef’ explained

Aside from the fact that his concoctions sound more like they belong on the light fare menu than they do the drink menu, Traxler shies away from the term “mixologist” for another reason as well. “It’s a term that has…become bastardized,” he opines. “…you’ll see people putting gummy worms in a cocktail and calling themselves a mixologist.” Hence, the title of “bar chef”.

A day in the life

When he’s not hosting events like the one with Populace Coffee or indulging in recipe-inspiring meals with his wife, Traxler spends his time behind the bar at Fayetteville, Arkansas’ Sideways on Dickson.

He laments that the crowd is comprised mainly of college students, but adds that there is also a craft beer and cocktail menu that he is proud to have created. “…you can dip your toes into every market,” he boasts of the 150 beers, 115 whiskeys and 24 ciders Sideways stocks.

Professional endgame

While he is content running Sideways for now, ultimately Traxler aims to open his own bar. He hopes to achieve his goal within three years but stipulates that he has yet to settle on where he wants it to be. While he appreciates the potential in cities such as Detroit, he adds that having a child in Arkansas means that realistically he will probably stay in the state for the long run. What he does know is what vibe he is aiming for.

“It’s going to be super intimate. I’ve always wanted to do something that incorporates live jazz…”

Those with shallow pockets may not want to hold their collective breath, though. Traxler also wants his establishment to be “…super intimate with very expensive drinks.”

Personal favorites

Surprisingly, despite the entire collection of recipes and potential recipes at his disposal, Traxler is a meat-and-potatoes man when it comes to pouring one for himself, preferring whiskey neat (like the bottle of Elijah 18 he got for his last birthday) and, of course, beer.

To check out more of Traxler’s creative libations, drop into Sideways. Even easier? Check out Instagram and take in the photos featuring his newest recipes for some inspiration.