Recent economic trends have led more and more talented individuals to seek employment in the service sector, which is great news if you’re looking to hire employees for your service-related business. Nevertheless, turnover in the industry remains high, which means that even if you score great talent, it’s likely they’ll leave within the year, but not if you know how to pick them, and keep them satisfied on the job. These are the tips to do just that.
1. Think long-term
You might need a restaurant hostess right now or a concierge for your hospitality business, but what will you need in the upcoming months or next year? Thinking more long-term, like investing in continued education and promoting from within, can help you hire someone who can fulfill the position you need right now and then move into another position later on down the road.
Talented employees, whether they’re working in a restaurant, hotel or corporate office, need to stay motivated not only with a sense of purpose but also mastery.
They’ll stay at the place that provides this; where they have a chance to work towards a goal, learn new skills, and grow professionally. So, next time you’re hiring, do so with the intention of future promotion and make it known that this is what you’re seeking in potential employees.
2. Offer good benefits
Many people look at service jobs as just that- a job, not a career. That’s because some employers don’t offer crucial benefits that more traditional offices and career-focused places do. If possible, provide high-level employees with health care, retirement savings, or, if you’re a public company, stock options, so they can remain in the industry instead of going corporate out of necessity.
If you can’t do any of these things, at least not right now, then think about what else you can offer for benefits because these perks can make all the difference. Paid time off, extra pay for holidays, or even a shift meal can make your place of business more appealing than the others down the road.
3. Define your culture
Workplace culture, from how a business looks to employee attitudes and communication, reinforces how an organization operates. It’s a fundamental element that can have a huge impact on the satisfaction of not just your customers but your employees as well.
Even the best employees are nothing without a supportive work environment.
Those who want to build a career in the industry will look to work somewhere that has clearly defined values, priorities and communication, otherwise known as an attractive and inviting culture. So, if you haven’t already, work on building a positive workplace culture that will improve customer experience and employee satisfaction.
4. Ask your best employees for references
Great employees probably surround themselves with people who have a similar work ethic. Take advantage of this, and make the most of your employees’ networks when hiring next. Ask your best employees if they have any references or know anyone looking for a job. This will show your staff that you trust them, value their opinions and could lead to an exceptional hire.
5. Appreciate your employees
Employees talk about their jobs, so it’s going to be well-known if you’re a gracious employer or a hellish one.
Keep your reputation rock-solid by showing your appreciation.
Hosting company events, giving praise publicly and even just being understanding when mistakes are made can go a long way in expressing gratitude.
Beyond what your employees say, customers can tell the difference between a well-treated staff and one that’s under-appreciated. If it’s the former, service will be great, customers will be happy and business will be good. If it’s the latter, at the very least, you’ll have some pretty bad yelp reviews to deal with.
Hiring is one of the most difficult aspects of the service industry, which is why spending the time to source talented employees and dedicating resources to maximize job satisfaction is crucial to the success of your business. And, we’re here to help. Find more info and tips in our Management section.
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