20 Golden Rules for Bartenders

20 Golden Rules for Bartenders

It is hard to come up with a single, specific and detailed list of instructions for bartenders that teaches each how to be a good bartender. However, here are 21 golden rules for bartenders that can help advance your career. Find out what a good bartender does and does not do by following these tips:

  • Do all that you can to make your bar patrons and guests happy within the specified boundaries of your employer. This will increase the likelihood of happier customers and better tips.
  • Be mindful of the fact that this is not your bar, your party, nor your booze. Respect that someone else is paying for the supplies you use and do not waste anything.
  • Dress like a pro, because you are repeatedly seen by virtually every customer who walks into the party or restaurant. Present yourself as a well-groomed professional.
  • Understand the types of alcohol that you serve. Study up on the various brands and their qualities, because your customers will have questions about it from time to time.
  • Practice the small details associated with cocktail making. These are the details that can separate the amateurs from the professionals.
  • Keep your money neat. This demonstrates to your customers and employers that you are well-organized and on top of their cash.

Study up on the various brands and their qualities, because your customers will have questions about it from time to time.

  • Sometimes, you will receive a small tip. This is the nature of the business. Don’t sweat it.
  • If you allow clientele to run your establishment, you will never regain control. Be in charge with a friendly, yet authoritative tone. Your customers will respect you for it.
  • Learn why and how to give out comps, because these can be real problem solvers when other things don’t work. Your customers will love you for them.
  • Anticipate what the customer wants before he or she asks. Refilling a glass, replacing a coaster or emptying a full ashtray are the types of small touches that the customer appreciates.
  • Control the bar environment. Is the music too loud? How is the temperature? Your customers’ comfort is proportional to how they will rate their experiences in your bar.
  • Branch out. It is important for a bartender to work continually to gain additional bartender skills because it helps keep customers interested.

If you allow clientele to run your establishment, you will never regain control.

  • Learn some jokes. Read the papers to learn some banter. People tip for your service. Be amiable, because these are valuable skills that will set you apart from other bartenders.
  • Keep your bar spotless. Face bottles forward. Keep the bar top clean, because this leaves a lasting impression that will impress the customers and show them your dedication to the job.
  • Use both hands as you work, because this will help you pick up speed as you mix drinks. Bartenders learn to become ambidextrous.
  • Mise en place is a French phrase describing how one arranges tools and ingredients. Do the same thing each time you set up because it will help you stay organized.
  • Always be seen washing your hands. Do not touch your face or hair. Be cool. Don’t be untidy, because these are the types of things that drive customers away.
  • Converse with customers. Greet them when they enter the bar area, and good-bye when they depart.  Find out how they are doing. This is exactly what customers expect from a bartender and will result in more loyalty from the customers and better tips.

Arranges tools and ingredients each time you set up because it will help you stay organized.

  • Refrain from offering advice, and resist the urge to dominate conversations, because you are here to serve your customers. Everything should be about your customers and not about yourself.
  • People expect a lot from their bartenders. Be careful about which aspects of yourself you choose to present at a given moment and select your conversational material carefully. No customer wants to know about that mole you just had removed from your ear lobe. Keep the conversation light, interesting and friendly.

Looking for bartender positions? Check out Sirvo for great opportunities! 

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Bar Reservations May Increase Restaurant Profitablity

Bar Reservations May Increase Restaurant Profitablity

Do you take reservations for the bar in your restaurant? If not, it may be time to start. According to a new survey from OpenTable, offering reservations for bar dining has many potential benefits including added seating, faster turnaround times and, for a specific type of guest, increased hospitality. 

In late May, OpenTable launched Table Categories, a pilot program that allows users to book bar reservations at a handful of participating restaurants in Chicago. As OpenTable’s Eli Chait, this was a response to internal company data showing that bar dining options are underutilized at many restaurants.

“We estimate that non-standard seating options like bar, communal tables, and high-tops make up 12 to 15 percent of restaurant inventory in the U.S. These seats are typically empty or highly coveted, as some diners actually prefer a seat in the center of the action.”

In order to establish some bar dining benchmarks, and to kick off their Insider Survey Series, OpenTable polled 420 restaurant partners, of which 62% were casual fine dining, 31% full-service casual, 12% formal dining establishments.

Here are the survey key findings:

  • 36% of respondents are already accept dining reservations in their bars and 12% are interested in doing so.
  • 52% report that the bar generates the same amount or more revenue than that of the dining room.
  • 54% say that the average turnaround time in the bar is under 60 minutes.
  • 85% agreed with the statement, “Investing in my bar area increased my restaurant’s profitability.”

So, what’s the main advantage of offering bar reservations? As BonAppetit‘s Sam Dean explains, it all comes down to having the flexibility to seat more guests.

“Solo diners can drop in without having to hog a two-top, and a friendly word from a bartender can free up enough space at the bar for a whole new party—after all, you can’t exactly ask a couple to slide down to the next booth in the middle of their meal.”

However, skeptics remain, fearing that bar reservations may compromise customer service and guest experience. In response, OpenTable says that implementing this practice satisfies another type of clientele that prefers the bar scene.

“Offering bar seats to guests who are thrilled to book them means those diners get the experience they desire—and seats stay occupied all night.”

And, yes, for the customers that like to get their names in the book but would rather sit at the bar, this is definitely the case. But what about those that prefer the bar precisely because it doesn’t require a reservation? They probably wouldn’t be too pleased.

All in all, it really comes down to the establishment and its clientele. That said, with the right conditions, allowing customers to book the bar could mean more money in the register.

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Most Common Questions About Wine Answered With Science

Most Common Questions About Wine Answered With Science

If you’re anything like me, and choose wine based on the label design instead of what’s actually written on the label, then you’ve been in that awkward situation where you ask a wine-related question that only the uneducated would dare voice and, in response, receive a patronizing stare followed by an answer that doesn’t even make sense.

No one should have to go through such a traumatizing experience. So, to save some pain, here are a few of your embarrassing, and most commonly asked, wine questions answered by expert James Harbertson, Washington State University professor of enology (that’s the study of wine).

Is cheap wine bad for you?

No way. Last year, rumors of a lawsuit that claimed that cheap wines had high levels of arsenic in it began circulating. One small detail the rumors left out: the lawsuit compared the levels of arsenic in wine to that of drinking water.

To have any kind of negative experience as a result of this, you’d most likely have to drink about 2 liters of wine (a little more than 13 servings worth) and that’s an awful lot.

What’s the difference between a wine that costs $50 and a wine that costs $500?

The short answer? Not a lot – so long as you’re just drinking it.

The price comes from a number of different factors including the maker, the type of grape, how long it’s aged, etc. But if you’re just looking for a solid bottle of wine, an inexpensive bottle could taste just as good if not better than a thousand-dollar bottle.

If anything, there’s a bigger psychological component at play: A study that conducted blind taste test in which people were given samples of wine found that they did not get any more enjoyment from a more expensive wine compared to a less expensive version. In another study, researchers found that untrained wine tasters actually liked the more expensive wines less than the cheaper ones.

If you’re collecting, on the other hand, of course, the price tag will make a difference.

“In the end, it’s just wine,” according to Harbertson.

What are tannins and what are they doing in my wine?

You know that dry feeling you get in your mouth after a sip of red wine? You can thank tannins, naturally occurring chemicals that are found in wine and other beverages like black tea.

According to Harbertson, tannins give wine its weight (what makes it more milky than watery), so they’re integral to all red wines.

They bind to proteins like the ones in saliva, which is what makes your mouth dry out. It’s not as simple an experience as tasting something that’s bitter, he says. The interaction of red wine in your mouth ends up feeling more like a texture than just a taste, something known as a “mouthfeel.”

Wine tannins

Is it bad if I like $3 wine?

I can’t deny it: I love spending only $3 on a bottle of Trader Joe’s Charles Shaw wine. And Harbertson confirmed that that’s perfectly fine. In fact, he thinks it’s “wonderful.”

“If you like it and it only costs three bucks and somebody else has to pay $30 for it, man you’re getting a good deal,” he says.

It’s the same as liking generic potato chips: Some people can’t stand the off-brand chips, but if you do, that saves you a couple of bucks. Although some studies have shown that knowing that an increased cost correlated with a more pleasant drinking experience, not to mention there might be some corners cut when making bulk wine, if it appeals to your taste buds stick with them.

How am I supposed to be able to tell if a wine is floral or fruity, and do these adjectives matter?

Wines tend to include a lot of different aromatic notes, which can be really pleasant if you know what you’re doing. I, on the other hand, do not.

Harbertson suggests doing the following exercise to sharpen your senses before the next time you try a glass of wine:

  1. Grab a couple bags of multi-flavored jellybeans, and sort them into different cups by flavor. Put them away for a couple days (or hours, if you’re in a time crunch) so you forget the process.
  2. Later, take out the beans and try to guess which one is which flavor.
  3. Then, try a couple different flavored beans at once. Now try to guess what you got.

That’s kind of what wine tasting is like: it’s all about picking out the different flavors and aromas, like that of a strawberry, even if you’re not actually eating a strawberry.

Why is there so much emphasis on smelling wine?

Half the fun of drinking wine is the smell. In one glass of wine, there can be any number of fruity, floral, or earthy smells. And that can change depending on how long the wine is left out in the open. A glass of wine can contain thousands of chemical compounds which are ready to react at any time.

“There’s a whole host of crazy chemical reactions that changes the aroma of wine that sits in the glass,” Harbertson explains.

smelling wine

It mostly has to do with the air hitting the wine’s surface. When oxygen in the air mixes up with the phenolic compounds in the wine, it causes it to oxidize (which, if done too early can make the wine go bad). That great fruity flavor can morph in the glass into something nuttier in just a few hours.

What’s the story with yeast in wine?

All those chemical compounds in your wine likely have to do with yeast, a microscopic fungus responsible for digesting sugar and spitting out alcohol. Yeast is added to wine during the fermentation process. Once it’s done eating up all the sugar in the bottle, it dies.

Interestingly, as the University of Hawaii’s botany department points out, the skin on grapes already contains a fair amount of yeast that could help with fermentation. But since the winemaker doesn’t have a lot of influence over what that yeast does, specific strains of yeast are sometimes added to ensure a level of control.

What’s a sulfite and what is it doing in my wine?

No, it’s not that complicated.

Sulfites are a compound prevalent in most wines. Together, the sulfur and oxygen in sulfites act as a powerful preservative to keep the wine from oxidizing too quickly, which can change the flavors of the wine for the worse. “It’s really hard to drink a wine without sulfites,” Harbertson said.

“It’s really hard to drink a wine without sulfites,” says Harbertson.

In fact, yeast actually makes some of these sulfites. Harbertson said that different colonies of yeast in wines will sometimes fight each other by creating sulfites that some strains are more sensitive to. Some people are sensitive to sulfites – which are also found in other foods as a preservative – in which case the best thing to do is avoid them.

What does decanting do?

It all has to do with smell and solids. Especially in older wines, chemical reactions in the wine can end up creating solid particles – everything from dead yeast cells to proteins and other organic compounds. Leaving the wine in a decanter for a while can help ensure those fall to the bottom.

Decanting can also help tone down a strongly aromatic wine.

wine sediment

Why do we cork our wine?

Cork, which is made from bark, is a renewable resource, and its ability to form to the shape of a wine bottle is incredibly helpful at storing wine.

But there’s a drawback: occasionally bad cork can get into the wine, something called “cork taint.” It’s not going to harm you necessarily, but it will make the wine taste a little funky, like moldy cardboard. Some people are fine drinking that wine, but others – like Harbertson – can’t stand it.

Do screw-tops mean my wine is cheap?

Nope!

Even though the lack of cork has the stigma of cheap wine, countries like New Zealand have been transitioning to the twist-off style in recent years after getting fed up with bad cork. Not only do you avoid cork taint, but it’s also ideal for when a corkscrew isn’t handy. Harbertson said the screw-top is just as effective as cork at keeping air out.

Do genetics play a role in what wine you like? Is an affinity for a certain kind of wine hidden in our microscopic genes?

Definitely. Genes influence whether we prefer sweet, bitter, savory, etc. And that can play a big role in our wine selection.

TAS2R38, the bitter-taste receptor gene, is thought to be responsible for making some people incredibly sensitive to bitter tastes while others can’t get enough. Other taste genes, like the ones for savory tastes, can also play a role in determining whether or not you prefer a certain type of wine.

Why do I sometimes get a headache even if I’ve only had one glass of wine?

Most often, it’s more about how you’re drinking rather than what you’re drinking.

When your body breaks down alcohol, it creates inflammation. That inflammation can contribute to your headache. That, more than chemicals in the wine, are the reasons for the pain.

Eating food and drinking more water while consuming wine could help counteract that nasty headache in the morning, Harbertson suggests.

drinking water can help reduce headache from wine

Are there any wines I should avoid?

Harbertson said he wouldn’t go so far as to say there were wines he’d avoid.

It all depends on your taste and specifications. On the whole, there aren’t any particular wines that will “poison” you or mess with your body beyond what any kind of alcohol does.

Personally, he said, he does save cheap wine for things like sangria in which the wine will be mixed with other tasty fruits and sodas.

Why Master Sommeliers Are Going Corporate

Why Master Sommeliers Are Going Corporate

The atmosphere and wine selections at this year’s closing dinner for the Symposium for Professional Wine Writers reflected the commercial path that many of the 12 Master Sommeliers in attendance chose to follow after achieving the diploma. No longer as familiar with the restaurant floor and patrons as they are with the wine wholesalers, producers and marketing teams that employ them, the Sommeliers who paired the evening’s courses turned away from the semi-oxidized, organically fermented selections of years past in favor of more commercial choices.

It’s clear that this new generation of Master Sommeliers is charting its own path, chasing the ‘corporate dollar’ rather than the choicest wines. The question is why.

According to Chris Blanchard, the former Sommelier at Napa Valley restaurant REDD, after achieving the Master Sommelier diploma, it is difficult to resist the siren call of the larger paycheck and regular schedule offered by the corporate wine world as opposed to the demanding hours, uncertain pay and insufficient personal time that goes along with working in the food and beverage service.

However, for some Master Sommeliers, the plan all along was to leave the stress of a restaurant career behind by going corporate.

While a Sommelier who has no other commitments beyond the restaurant doors may tolerate the long hours, low pay and poor work-life balance, those with families tend to grow tired of constantly chasing the most profitable positions at all costs.

Jay James, going from Director of Wine at Bellagio Las Vegas’ wine program to Brand Ambassador of Chappellet Winery, can relate to this sentiment. As he explains, “One must typically go to where the best jobs are for maximum income potential, and that can be inconvenient or the location undesirable.”

For Doug Frost, a managing partner of the Beverage Alcohol Resource program and one of only four people in the world to currently hold both the Master Sommelier and Master of Wine diplomas, the move away from restaurant life had more to do with what he was doing than what he was not.

In fact, Frost says that if the job had only been about working the restaurant floor, he’d still be there.

But that was not the case. In addition to the work he did as the restaurant’s Sommelier, he also, “spent a lot of time worrying about the POS program […] and fussing about the price of Pepsi.”

Still, for all of the benefits that the corporate wine world has to offer over restaurant work, some think of going corporate as selling out. According to Blanchard, Master Sommeliers that enter the commercial sphere are playing straight into the dubious hands of the corporation.

“They hire an MS because it adds some kind of legitimacy to wines they produce […] these are the same kinds of wines that many of the new Masters would never have even considered for their wine programs when they were working the floor.”

Whether the new class of Master Sommeliers will bring a touch of art to the commercial wine world or become absorbed by it remains to be seen, but what is evident is that the ‘corporate dollar’ is not the only reason for shifting career paths. However, the way the wine trend is progressing, with an increasing demand for accessible wines, more may take the commercial path than would ever have considered doing so before.

The Best Cocktails to Suggest to Customers

The Best Cocktails to Suggest to Customers

From time to time, you’ll have patrons come in to your bar who don’t know what they want. Actually, this will likely happen often. From couples on first dates to friends catching up, there are a plethora of moments where you’ll asked to suggest just the right cocktail for that particular patron. So, what are the best drinks for when this situation comes to pass. We’ve got them here!

Margarita

One of the most popular drinks to order in America, you’ll want to have this on your suggestions list. It’s a simple yet refreshing classic, it’s a favorite for bar customers all over. Sure, it’s pretty common, but it’s also easily customizable so you can put your own creative twist on it: Frozen and fun? On the rocks and classy? Orange juice or a splash of grapefruit? Serve it your style.

Manhattan

Consider suggesting a Manhattan for your patrons who like whiskey (be sure to ask) and want a full-flavored drink to savor. You can then tailor it even more to the guest’s taste with the type of whiskey you use; go with a rye whiskey for a smoky, spicier flavor or a bourbon for a sweeter taste. It’s another classic that will do the trick for the right person.

Cucumber Basil Vodka

From one end of the cocktail spectrum to the other, this drink is light and refreshing, plus easy to sip on, making the cucumber basil vodka a tasty delight that will be sure to satisfy both regulars and infrequent drinkers alike. Suggesting a vodka drink is a smart move as it’s mild flavor is easy to mix. Try this tasty, but not too sweet or heavy, option next time a guest asks for a helping hand.

Mojito

The mojito makes use of a light rum, which many drinkers enjoy. With its mint leaves and citrus flavors, it’s a sweet, enjoyable treat of a drink. Another very popular cocktail that is also easy to make your own. To mix it up, consider offering an infused mojito, with flavors of mango, coconut, grape, apple. The possibilities are endless!

Grapefruit Paloma

If you want to offer tequila but skip the margarita option in favor of a more nuanced drink, consider the suggesting a Grapefruit Paloma. The kick of tequila is cut by the addition of grapefruit, and with the balance of sugar and lime juice, the end result is a pleasingly tangy, yet smooth, cocktail. While this option is a unique twist on an old favorite, its varieties have become widely enjoyed and requested in bars all over, so you’ll be making a wise choice to suggest this one.

White Russian

Many of these options have a summery feel to them. However, if you’re bartending on a colder day and feel the need to suggest a heartier option, consider the popular White Russian. It offers the dessert-like taste of Kahlua, along with vodka and cream. Not a party-all-night drink, the White Russian is an excellent option for a first drink or for quick catch-ups, as it’s meant to be enjoyed fully, and can be filling (for a drink). It’s one of the most delicious and fun options you have, so consider it for patrons looking to indulge.

These six options cover your alcohols and list some of the nation’s favorite choices in drinks, but you can always add your own twists and additions as you serve. Remember to ask your patrons what type of drink they’re looking for, they’re general likes and dislikes,then offer up your best from there!