Open Call Departure Restaurant Denver

Open Call Departure Restaurant Denver

by | Jun 20, 2016 | Sirvo Stories

Departure Restaurant, the newest concept from the Sage Restaurant Group, is now hiring for all positions and will be holding an open call this Friday, June 24th. Don’t miss your chance to join this thriving team!

Must come prepared with a copy of your resume.

Or apply ahead of time at www.sagerestaurantgroup.jobs

When & Where

Friday, June 24th 2016

11:00 am – 2:00pm

2817 E. 3rd Avenue

Denver, CO 80206

Now hiring for:

  • Restaurant Servers
  • Bussers
  • Runners
  • Bartenders
  • Hosts
  • Cooks
  • Dishwashers
  • Banquet Servers
  • Banquet Housemen

Host Hacks: How to Seat Restaurant Sections

Host Hacks: How to Seat Restaurant Sections

by | Jun 8, 2016 | Career

Hosts are responsible for providing customers with a great first impression of the restaurant but also have to organize the seating flow. This can be challenging because seating restaurant sections means not only satisfying customer requests but also servers. The pressure-filled job takes skill and adaptability, but these hacks can help!

Talk to your servers

This may sound lame, but trust me when I tell you that communication solves many problems. Talking with your servers helps gauge how they’re feeling that night—are they interested in a section full of 2-tops with high turnover?

Same goes for seating; if you know you’ll have to seat guests in an already busy section, give the server a heads up. Let him or her know what the situation is, and if they need a hand, they can ask another server to cover the table.

Whatever the case may be, you’ll find a happier team overall when you’re able to accommodate as many preferences as possible.

Rotate sections

As much as possible, rotate the sections in which you seat customers. For example, in a restaurant that has four servers, this ensures that each server gets one of every four tables.

This technique also guarantees the best possible service for each and every table, as no one server is overloaded with new tables at the same time. In an ideal situation, no two tables in any one server section should be at the same place in the “meal cycle” (e.g. no two tables are putting in their drink or appetizer order or need clearing at exactly the same time).

Keep track of tables

As a host or hostess, it’s crucial that you keep track of which tables are occupied and where each one is in the meal cycle so you know how long they will continue to be occupied. This is important for seating new customers and walk-ins.

It can be tricky though especially if you don’t have a good view of the section. If this is the case, be sure to do a lap every once and awhile (after asking someone to look over the host stand while you’re away).

Pro-tip: When you notice guests leaving, find out what section they were seated in so you know the flow.

Be fair and flexible

Just because you know one of the servers can handle three ten-tops doesn’t mean you should load them up at the expense of the other servers. Same goes for the servers you dislike; even though they may not be your best friends, you should still treat them fairly.

Nothing breeds internal discontent faster than the appearance of favoritism, or revenge.

If a particular section has been rough to seat (maybe it’s a slow lunch hour and all of your guests want to sit in booths), then ask your servers if someone else wants to cover a table in that section. Your server with the empty section won’t be bored (or angry) anymore, and the server assigned to the busy section would probably appreciate the help.

Make cuts

Few things are more frustrating to an owner than seeing a lot of staff standing around joking in the service areas or on the patio–or worse, at the host stand. If you clearly have more help than necessary, it’s time to make a cut.

And don’t forget your closing server. If one server’s section is starting to wrap up but they have an empty table you need to seat, find out if your closing server is able to take that table prior to seating your guests. It’ll help prevent any confusion among the staff as to whose table that actually is.

Pro-tip: When it comes to making cuts, I always recommend taking volunteers first (if you’re able to).

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Host Hacks: Taking Reservations

Host Hacks: Taking Reservations

by | Jun 1, 2016 | Career

The restaurant host can be one of the most under-appreciated and difficult jobs in the industry. Between juggling information, keeping a multitude of personalities happy, and running each group on a schedule, a good host has a ton to do, and it all depends on a precarious balance that the host has to keep in play.

Being a good host can be learned, though; with some experience, and the help of these host hacks and tips, a host can seamlessly move to up the career ladder. Start today with these tips from the host stand. First up are pro-tips for taking reservations:

Be friendly and accessible

This is the restaurant industry’s golden rule, always: treat people how you would want to be treated. And whether you’re taking reservations remotely or in-person, this is the first step to excelling in your position.

Smile at the diner-to-be (even if you’re on the phone), and start the conversations by asking how can you help. You never want the guest to have to ask to make a reservation. Even if your guest is hoping to dine at an inconvenient time, or has asked for a reservation last-minute, you should be accommodating and patient.

Remember, you are the restaurant’s first impression, so you want to make it a good one!

Be knowledgeable about guests

Aside from asking guests when they’d like to dine and how many are in their party, you’ll want to get some background information as well. Not only will it impress guests but also be very helpful to the servers and kitchen staff. Some items ask about when taking reservations:

  • Dietary restrictions (vegan, gluten-free, peanut allergies?)
  • Table preference
  • Size of the group
  • Contact details
  • Time and date of reservation

An important note about the final point above, be sure to very nicely suggest an alternate time if the requested time is unavailable; you could easily lose business by letting this opportunity pass!

Be organized

With so much going on, you’ll definitely want to have an organization system in place so you can balance the many guests, servers and tables without losing your cool. This way, when last-minute guests do come in, you’ll be able to adjust for them easily.

Be sure to have a chart of all the servers on duty and keep track of their tables and guests throughout the night so that you don’t seat walk-ins in a busy section. This information will also be useful if a table is not turning over; you’ll know how to reorganize and where to seat the next round of diners.

Your restaurant should have a digital reservation system, but if they don’t, be sure to make note of all reservations on a physical form somewhere; the brain isn’t made to remember too many various details by itself!

Always know when someone arrives

With in-person reservations and guests alike, you need to always be accessible, and on top of your game. One key element, which can seem very small, is to acknowledge each person as they enter the restaurant, especially someone without an existing reservation.

Be sure that each person feels special, and that their reason for entering is addressed quickly and thoughtfully.

Not only will you make people happy right at the start of their dining experience, but you’ll cut down on walk-outs by being present and engaged with everyone.

These quick tips on success at the host stand will help you to stand out and improve the experience for diners, too. You’ll find that you can go far when you follow these hacks on taking reservations and be sure to check back for more host hacks coming in the next few weeks.

If you’re currently looking for a host job, click here to search Sirvo jobs and employers →

Final Rule on Overtime Pay Eligibility for Salary Employees

Final Rule on Overtime Pay Eligibility for Salary Employees

by | May 25, 2016 | Business Toolkit, Management

It’s official, the U.S. Department of Labor’s (DOL) long-awaited rule on overtime pay eligibility was made final this past Monday, May 23, 2016. And, when it goes into effect on December 1, 2016, it will automatically extend overtime pay protections to over 4 million workers within the first year of implementation.

While the actual rule is 508 pages in length, the DOL released a 3-page summary, which boils down to these points:

  • Guarantees time-and-half pay to any salaried employee earning under $47,476 a year ($913 a week) and who works more than 40 hours in a week.
  • Automatically updates the salary threshold every three years, tying it to the 40th percentile of full-time salaried workers in the lowest-income Census region. The first update would be Jan. 1, 2020. Furthermore, the DOL projects a salary threshold of $51,000 by Jan. 1, 2020.
  • Makes no changes in the duties tests used to determine whether a salaried employee above the threshold is considered exempt from overtime pay.
  • For the first time, it allows certain bonuses and incentive payments to count toward up to 10 percent of the new salary level if the payments are made on at least a quarterly basis.

Several industries will be affected by this change, but there’s no doubt that the biggest impact will be on the service industry including restaurants and hospitality businesses. As such, there’s no shortage of controversy surrounding the issue.

In fact, lawmakers, employers and non-profits are joining together and calling for “immediate legislative efforts to defund, block or nullilfy the rule,” the reason being that “the threshold for exempt employees in the final regulations is still too high.”

For more information about the final rule on overtime pay for salary employees, click here →

Turn an Entry-Level Job into a Long-Term Restaurant Career

Turn an Entry-Level Job into a Long-Term Restaurant Career

by | May 23, 2016 | Career

For a wide variety of reasons, many don’t consider restaurant work as a long-term option and hold the belief that it cannot translate into a career able to support oneself and family. But that is completely untrue. In fact, an entry-level restaurant job can be the beginnings of a viable and specialized career path in the restaurant industry.

The ‘hidden’ benefits

A recent Rutgers University study discovered that 40% of today’s college graduates are working jobs that don’t require the use of their degrees… and being a member of the restaurant floor staff is part of that ‘degree-less’ contingent that is often incorrectly categorized as unskilled.

But those working entry-level jobs in the restaurant industry, including graduates, can gain valuable knowledge and access great opportunities from these supposedly ‘low-level’ jobs.

  • The restaurant industry is the perfect place to hone universally applicable skills such as teamwork, time prioritization, and budgeting.
  • If you work in a restaurant that allows you to learn about other aspects of the job while you’re working on staff, you can grow laterally with the position, and get to know the restaurant business on a higher level, while earning money. Think of it as a paid internship of sorts!
  • An entry-level job in the industry can open the door to a variety of long-term career options. From management to operations to entrepreneurship, the options are endless and bountiful.

The key to moving up

According to those who utilized their restaurant experience to become professionally successful, the key is to do the following:

  • Always strive to be better. This will not only keep you engaged at work but also prevent boredom or burnout.
  • Transferable skills are the most important skills to have in the restaurant business. For example, you might not consider taking orders to be a transferable skill, but chances are you’ll someday be giving orders, so learn to do it right!
  • Finally, but certainly no less importantly, the best advice one can give in this circumstance is not to give up. Always try to be energetic and maintain a positive attitude.

How to get started

Finding and applying for jobs in the restaurant industry can be frustrating and big time-suck. So, skip the headache and save time by using Sirvo to connect with top employers.

Instead of walking from restaurant to restaurant or clicking on every single craigslist post, find exactly what you’re looking for with Sirvo’s search feature. Whether it be a specific position, company or location, simply type in a keyword and get results immediately.

And the benefits don’t end there. You can save jobs you’re interested in and then apply for them on Sirvo in literally seconds with your Sirvo profile (a.k.a digital resume), which is easy to update and never has to be printed!

Are you wondering if a certain job can lead to advancement opportunities or have a question about the specifics? Just ask by messaging employers directly on Sirvo.

It’s a no-brainer, so get started to find your next job today!

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