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We sat down with Dustin Lawlor, Head Bartender at The Kitchen Denver, one of Denver’s most popular restaurants, to talk bartending, how he’s found success, and get his take on the transformation underway in and around this booming city. Check out what this industry heavy-weight had to say.
How did you get started in the industry?
Anika Zappe, Sean Kenyon and Matty Clark are the three that gave me my first chances to step behind the bar and I have learned different things from each of them and from the bars that they work/worked behind at the time.
Anika gave me my first chance to actually work with her behind the bar at Root Down and she taught me so much about classic cocktails and technique. I used to sit at Sean’s bar at Stueben’s and then later at Squeaky Bean. He is like an encyclopedia of knowledge. I love sitting at his bar still and always learn a few things. I bar-backed for him briefly as well. He set up a study group for everyone when BarSmarts did their Denver advanced certification and that was a big help to a lot of us.
Matty Clark now owns the Hi-Dive. When I met him he worked at Sputnik and Lost Lake Lounge as well. I started picking up shifts with him at Lost Lake when he was the bar manager there and he helped me learn to work a dive bar effectively. I worked Sundays usually by myself from start to finish. That was a daunting task as young bartender and I don’t know if I could have done it without his help.
Everyone getting behind the bar for the first time needs to have a mentor to learn from.
You can learn recipes from a book. You need a bartender to teach you to bartend. It’s something you can’t rush if you want to be good at it. I still pick up little tricks the learning process doesn’t end.
What is your favorite part about your job?
I enjoy the constant change in the restaurant industry. You always hope to have a good base of regulars but, every night is completely different.
Then on the other side, cocktails are constantly changing. Ingredients, cocktails themselves, new spirits… It’s ever changing and I love that.
In your eyes, what is the #1 quality that makes a good bartender?
Passion and a desire to create a perfect guest experience every service. Over everything, to be good at this you have to love to be hospitable. Hospitality should be at the root of every team member’s skill set.
How do you deal with difficult guest situations? Do you have any tricks you use in those situations?
Every case is different when it comes to that. [With inebriated guests], the first defense is not to be the bar or bartender who over serves them. If they walk in the front door intoxicated, I usually try to get to them before they have a chance to sit down. Communicating with my team so no one else serves them is also key.
Being honest, kind and discreet with a guest who has had one too many is always the first step. The last thing I want to do is embarrass or “call out” a guest who drank too much. Most of us have been drunk. There is no reason to make someone feel like an idiot for over indulging. It just escalates the situation. If they have a sober friend with them, I will enlist their help to get them home safely.
How do you try to connect with your guests?
As far as connecting with guests the biggest thing is listening. One guest may want to talk and know everything that’s going on behind the bar etc. another guest may have had an awful day and just wants his Steak and his scotch and no conversation.
The best tool you can have in your arsenal is being able to assess the needs of your guest.
The faster you can do this the better. Having a server or bartender know how to handle your experience without having to explain it is what separates good service from excellent service in my eyes.
What are some tricks to maximize your efficiency behind the bar?
When it comes to bartending, I think the biggest efficiency trick is putting bottles back in the same place every single time. Using muscle memory when you are very busy and not having to race around to find bottles is my biggest time saver. Organization and cleanliness are bartender’s friends on a busy night.
Is there a particularly crazy story that’s happened to you while working?
There is a lot I could put here. But, I had a guest throw an old fashioned glass at another guest. It missed his target but hit the bar and shattered. A shard of that flew up and cut another guests neck that was sitting near the guy he intended to hit.
It was nothing life threatening, but it happened very fast and everyone heard and saw it and the whole place went crazy. The two parties’ friends got them both out of the bar without further incident. It was touch and go for a few minutes, though. Thankfully no one was seriously injured.
What do you feel makes Denver and Boulder unique in the food and beverage industry?
We are a “bigger” city and we continue to grow in Denver. But, we aren’t and hopefully never will be a “big” city like San Francisco, New York or Chicago.
I think our size is currently our greatest asset.
We are big enough to keep things exciting but, small enough that chances are my bartenders and I know someone working behind the bar at your next stop.
How do you feel the rising population in Colorado will affect the industry?
Overall I think it will be for the better. The more talent in the city the better. It makes everyone step up their game. The hard part is on the hiring side of things. Finding people who actually love this and want to do it for a living isn’t always easy.
What are some of your favorite watering holes around town?
There are so many good ones… Williams & Graham, Falling Rock Taphouse, Mercantile, Ste. Ellie, Hi-Dive. Those are probably the ones I go to most. And Gabors (RIP) was an all time favorite that is no longer open.
Last but not least, do you have a favorite drink to make?
Yup, a Manhattan.
Huge thanks to Dustin and everyone The Kitchen Denver!
Get the recipe for Dustin Lawlor’s craft cocktail Las Vegas Turnaround →
You’re in a bar, maybe celebrating the weekend or just blowing off some steam, but you’re not enjoying yourself because you’re getting the cold shoulder from the bartender. Maybe it’s them, but probably not. What’s more likely is that your etiquette is lacking, so what to do?
Well, if you want a drink, then DON’T…
We’re waiting on you. Everyone else is waiting on us. Therefore, by the Transitive Property of Equality, everyone is waiting on you. Rule #1: Have your stuff together. Not only will following Rule #1 get you served quicker in a bar, it’s a good general rule to adopt in life. All about efficiency, people.
We don’t want that crap in our pockets any more than you do. We don’t have anything smaller than quarters. Have you ever ordered a drink that cost $3.17?
Oh, you’ve got a dollar! So does the guy next to you.
You want a Bud. I go get it. I come back and now you want a Margarita. Okay, no prob. I come back, and (oh yeah!) now you want a shot of Tequila, too. You really could have told us this all at once. See Rule #1.
Are you one of those rare people at bars who like their drinks “strong?” When you say this, it’s like you’re assuming I make weak drinks (which is insulting) and you’re assuming that I’ll stiffen this one up for my new best buddy, you. This is the best way to get a weak drink.
There’s something unnerving about hearing your name called out, turning around and seeing a complete stranger. That’s one of the reasons strippers use stage names. Bartenders do too. Mine is Pixie.
You whistle at dogs, not people.
We know, we know, you’re gonna be really famous, but you’re not there yet, tiger. Tell us you’re in the band and which band you’re in…chances are we’ll have something to talk about. If you act like a pretentious ass, then we definitely won’t. Capiche?
Unless you’ve followed the first “Do” rule below, we don’t remember you. You are one of a thousand faces for us, and when you point at an empty glass or a beer bottle that’s invariably facing away from us, your attempt at a shortcut backfires. Please just tell us what you want.
Don’t apologize for not tipping. Acknowledging that you suck is not the same as not sucking. Oh, and don’t say “I’ll get ya next time.” We know all about you.
Usually a pseudo-hippy who can’t tip a quarter but can’t bring himself to drink “schwag,” and who has to sample some new berry-wheat-harvest-ale that he heard about at Burning Man. “Do you have the new Vernal-Equinox Special Welcome-Fest?” “Does Anyone?” Here’s your Newcastle. Go.
Are they free at McDonald’s? Are they free at Wal-Mart? Are they free anywhere? I blame M.A.D.D. for this myth.
Every bartender is different about this, but if they’re busy no one wants to deal with your technology. Also, if you drink too much and leave your phone you’re going to have a bad morning. And no bartender wants you to have a bad morning.
Source: Distractify
Whether it’s a convenient part-time job or a transition gig, the majority of bartenders don’t necessarily plan on it being a life-long career. However, with the flexible work schedule, unique culture, and long-term career opportunities, for many this is what bartending leads to. Here are some of the career options available to bartenders who need a change and tips on successfully moving up the ladder.
The path to becoming a manager at a restaurant is an easy one if you’re willing to put in the time and effort, but it’s a hefty job as they are responsible for the day-to-day success of the restaurant. As such, managers must be familiar with every role they’re overseeing because if one needs to be covered, it’s the manager who will step in.
The basic steps to becoming a manager begin with success in whatever position you currently hold.
The basic steps to becoming a manager begin with success in whatever position you currently hold. As a bartender, you must be active, hard-working, and go above and beyond your job responsibilities. Showing your dedication to the job and the restaurant proves that you are willing to do whatever is in your power to ensure the success of your business.
Once you’ve proven yourself as a loyal and responsible employee, the next step is to make your presence known. When your effort is recognized, your attitude is positive and your work is consistent, managers will notice and at this point, it is up to you to inquire about moving up. A good manager makes their presence known, so don’t be shy.
While tenure and seniority play a huge role in this move, it is never too early to let your superiors know your interest. Taking this initiative will easily help you elevate to bigger and better things.
Typically, being a General Manager requires management experience and expertise, so you don’t jump straight from bartending into a GM position.
That comes from proving yourself as a manager and depends on your work ethic, management style, and ability to solve problems. Anyone can make a schedule or comp a drink that a guest didn’t like, but the keys to GM-worthy managers lie beyond the basics.
A manager looking to move up to GM doesn’t play favorites or get flustered on the floor. They are constantly working hard and, most importantly, they get their hands dirty. A bar manager who steps behind the bar to help and support their staff is the ideal candidate for General Management.
A bar manager who steps behind the bar to help and support their staff is the ideal candidate for General Management.
As the GM is essentially the manager of managers, they must be beyond competent in all facets of a restaurant (front and back of house). So, if you’re coming from a strictly bartending background, be ready to broaden your skill set to cooking, serving, and maintenance.
Again, tenure and seniority are crucial to locking in a GM position, however, without the aforementioned qualities, experience means nothing.
As you progress in your bartending career, not only will you thoroughly learn about alcohol itself, but also how the alcohol and restaurant industries work together and conduct business. If you’re interested and enjoy talking to people, especially about alcohol, this can be a great segway into alcohol sales, but you’ll have to work your way up just like you did behind the bar.
To begin a career as a sales representative for either liquor, beer, or wine, you must start from the bottom as a merchandiser. A merchandiser is responsible for setting up and delivering their brand’s beverages to stores and restaurants, setting up displays and filling orders. It’s not the most glamorous position by any means, but it is a necessary stepping stone in most cases.
Once you’ve paid your dues as a merchandiser (usually about 6-18 months), the next step is sales, as either an inside or outside sales rep. An inside rep conducts sales by phone while outside reps go to liquor stores and restaurants to sell their product.
Just like the food and beverage industry, alcohol sales is heavily influenced by seniority.
Just like the food and beverage industry, alcohol sales is heavily influenced by seniority. This means you may not get prime sales locations right from the get-go, but they’ll come in time. The more time you spend as a sales rep, the more likely you are to move up to higher positions in which the biggest deals are closed.
Many bartenders love the job because of the customers; they get the chance to provide guests with a unique and tailored experience. If this is the case for you, management or sales may not be your next step.
However, that doesn’t mean you don’t have options because you do, and becoming a sommelier is one of them. That is, of course, only if you have a love for wine. If you are, becoming a sommelier is a rigorous yet rewarding next move.
If you’re unfamiliar, a sommelier is a trained expert who specializes in wine service at fine dining restaurants and is responsible for its wine offerings, wine and food pairings, and, providing guests with customized wine recommendations based on preference and budget. As such, the position requires working closely with the culinary team as well as service staff and guests.
A sommelier must have a profound knowledge of how food and alcohol work in harmony and have both front and back of house skills.
Becoming a sommelier is no easy task. Before even starting the transition from bartender to sommelier, it would be smart to begin studying wine and tasting as much as you can. Become familiar with wine varietals (grape types), vintages (year produced) and vineyard (where the wine was produced) while also developing your pallet. Taking tasting notes is essential in order to learn how to decipher the different fruits and spices in a given wine. Once you feel competent in your wine knowledge, you’ll be in good shape to start working toward your first certification.
A sommelier certification requires the completion of a wine training course, which consist of in-depth classes on wine tastings, varietals, pairings and service. Then, at the end of the course is the test, which involves six wines (three white, three red) and requires you to blindly taste each wine and decipher the varietal, vintage and where the wine was made.
After passing the exam, you can call yourself a professional certified sommelier, making you a hot commodity! And, if you want to take it to the next level, you can go for the remaining two certifications, the last of which is Master Sommelier, one of the most prestigious titles a person in the restaurant industry can hold.
A cicerone is similar to a sommelier in terms of responsibilities, such as pairings and service, as well as training, but instead of wine, it’s beer.
A cicerone is required to have expertise in five areas: keeping and serving beer, beer styles, beer flavor, beer ingredients and brew processes, and food- beer pairing.
To be a legitimate cicerone, a certification is needed, of which there are four levels, that require extensive study of beer varieties, history, tasting notes and brewing. The four certifications for Cicerone include:
1. Certified Beer Server
2. Certified Cicerone
3. Advanced Cicerone
4. Master Cicerone
Depending on which level of Cicerone you choose, you will be tested through a written examination, a tasting portion and beer service. The written exam covers service, draft systems, beer styles, brewing and pairing while the tasting portion examines your knowledge of beer styles (by taste), flaws, and service with beer. Although the certification for a Cicerone is grueling and requires intense studying, if you are seriously passionate about beer and want to make this into a career, this is your ticket.
No matter what your interests are as a bartender, if you want something different (but kind of the same) there are many careers out there. After all, it’s understandable to want to grow and shift focus. Hopefully, some of these options open your eyes to the many opportunities available to you in the service industry!
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Confidence plays a huge role in the success of your job search – don’t underestimate its value. You could be sabotaging your success because of the way you feel about yourself.
If you don’t believe in yourself or at least believe that you have something to offer, how can you expect someone else to believe in you during a job interview?
I just gave a presentation about the importance of trying to remain confident during the oftentimes unpleasant task of finding a job. The audience was interested in part because I’m so fascinating (that’s an example of crossing the line from confidence to arrogance, by the way – and something you DON’T want to do).
But I think the main reasons for audience interest were because most of us have felt shaky during our job search plus the research that’s now been done around the importance of confidence is compelling.
Olivia Fox Cabane is an executive coach who has written about and given presentations on the effects of negative thinking.
Research has shown that when you’re not feeling good about yourself your sympathetic nervous system is directly affected.
For those of us who’ve forgotten what this part of the body does (like me): that’s the system that’s in charge of “fight or flight.” In other words, your reaction could be “I’ll stay” versus “Get-me-out-of-here NOW.”
And even more significantly, these feelings lead to a collapse of our sympathetic nervous system. By collapse I mean you’re in the get-me-out-of-here mode. When this happens you can’t think straight, respond well, or listen well.
Imagine the effect that has on how you present yourself in a job interview. Not so great.
This is powerful information and shows the importance of doing whatever you can to feel good about yourself and avoid negative self-talk – especially just before a job interview.
If you don’t get this under control, you are sabotaging yourself. So here are three things you can work on to boost your confidence.
In your next job search, as a part of your preparation, take stock of how you feel about yourself. Get clear about your value in the work world, practice presenting yourself, and ask yourself: “Do I deserve a good job?”
If you have the slightest hesitation, do what it takes to change this mindset. As a confident person, you will present yourself in a markedly different way, leading to a much greater chance of getting the job you want.
Source: ColoradoBiz
Being a good bartender takes hard work, practice, and patience. Here are some tips that will help you develop these skills so you can take your craft to the next level.
Yeah, it’s obvious, but bartending has been and will always be a hospitality position in which satisfying the customer is the top priority. And Brian Julsen, bar manager at Boulder’s Zolo Grill, couldn’t have said it better:
“What makes a good bartender; being a gracious host, hasn’t changed since the dawn of antiquity.”
Brian’s way of accomplishing this is by being courteous and making people feel special. To him, it’s simple; “make people feel like you valued your experience with them and they will value their experience with you more.”
Of course, this is easier said than done, especially when dealing with difficult guests. By simply reminding yourself that you are there to make guests happy, you will be more attentive and accommodating, which will yield way bigger tips in the end. Like it or not, it’s work, so make the best out of it.
Being organized behind your bar will save you a lot of time and stress. Knowing where everything is and keeping it in the same place will increase your speed and efficiency. Along the same lines, practicing good sanitation habits will impress your managers, make your guests feel comfortable and will help you develop into a top-notch bartender.
Here are some sanitation basics:
Sure, this will require some extra time on your part, but it’s not something you can compromise on. Once you get yourself in the habit of being organized in your service and responsibilities, keeping it up will come naturally.
Many people go to bars for the company and it often ends up that the bartender fills that role. That’s why it’s important for a bartender to be a good listener. It’s not in the job description, but it’s a significant part of the daily grind. However, it’s not only for the guests’ benefit; getting to know your customers will make them more likely to tip generously and, even better, become regulars, which is one of Brian’s keys to success.
“Developing regulars is one thing that every bartender needs to do to survive, yet we rarely share what it takes to make the human connection.”
To connect with people, Brian uses ‘FORD‘: family, occupation, recreation, dreams. “One of those topics is destined to open the floodgates eventually and the stone wall becomes the rushing river because now they have someone to talk to that they feel genuinely cares about their problems,” Brian explains.
For Brian, kindness and camaraderie are what mark a successful bartender. It’s not just about the drinks you put in front of them, but the entire experience your guest has.
Knowing what you are serving is a must because to really thrive as a bartender, you have to be able to use your knowledge to go above and beyond, and make a lasting impression. This means not only knowing everything you can about what you’re serving (spirits, beer, wine, etc.), but also making an effort to continue learning more about your craft.
Taking the time to learn just one new thing a week will guarantee your long-term success as a bartender.
Even if you don’t currently serve a particular type of liquor or don’t use a certain ingredient, that doesn’t mean you won’t in the future. The more anecdotes and details, the better. Not only will you be more comfortable behind the bar and better equipped to answer questions, but you’ll be able to re-write the rules, and who doesn’t love that!
Speaking of knowledge, the number of combinations and mixes for making cocktails is endless. So, take advantage and start putting that knowledge to work by making your own drinks to offer as specials.
This is not only a great move to impress your team and move up the ladder, but also a way to overcome the job’s monotony and stay excited about work. Not to mention, it’s your chance to add your personality and style to the menu. If you need some inspiration, get some ideas here.
Being a bartender means dealing with people nonstop, some of whom can be real pricks that just get under your skin.
The perfect example is of a customer who leaves a bad tip. When you’ve given a guest your best and bent over backward to take care of their needs and they respond with a cheap, insulting tip, you see red. Who wouldn’t? But it’s not like you can just close your office door to get away. So, what can you do?
As hard at as it may seem at the time, you just have to shake it off. Bartending is a marathon, not a race.
There will be those bad tippers and rude guests, but at the same time there are the wonderful guests and big tippers. Keep your head and get’em next time.
You’re going to get overwhelmed. There is no way around it. But the common misconception here is that you have to handle it alone. It seems natural to not want to ask for help, especially when you are really good at your job, but we all get “in the weeds” sometimes.
When you do, asking for help will not only be easier on you but also get business back on track more quickly, for which good managers will applaud you.
Co-workers are there to be your teammates, so utilize them by asking them to complete specific and reasonable tasks. Asking for help is not a sign of weakness but rather a display of responsibility and foresight.
Simple as these pro-tips may be, developing these skills and turning them into habits will get you noticed by your managers, raise your tip average and make your job more enjoyable.
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