How Millennials Are Changing Wine

How Millennials Are Changing Wine

They’re the reason you use emojis instead of email and Snapchats instead of real chats. But will millennials also upend the wine establishment? As Lettie Teague, wine columnist for the Wall Street Journal discovers, this relationship status is complicated.

“So many millennials are interested more in the narrative of the wine rather than the wine,” said Jason Jacobeit, the 29-year-old head sommelier of Bâtard restaurant in New York. “A lot of mediocre wine is being sold on the basis of a story.”

Mr. Jacobeit lamented the fact that few of his generational peers took the time to understand why certain wines are greater than others. The rustic sparkling wine Pét-Nat (short for pétillant-naturel), for example, may be hip and fun, but it will never be as great as Champagne. Mr. Jacobeit said that his peers need to learn to distinguish the difference between “being excited about wine and wine that is genuinely exciting.”

Taylor Parsons, the 35-year-old wine director of République in Los Angeles attributes these “gaps” in millennials’ wine knowledge to their incessant search for the next cool thing, be it orange wine or Slovenian Chardonnay. “We get tons of requests for Slovenian Chardonnay,” he said.

Which might just mean you’ll soon be seeing many more Slovenian Chardonnays on restaurant wine lists. After all, millennials have been heralded as the generation capable of changing everything. The largest generation to date at 75 million strong, they certainly have clout.

This group of 18- to 34-year-olds is technologically savvy, environmentally engaged and eager for stories about the things they love.

They’ve helped transform the way we connect with one another, but will they also (re)shape the way we drink?

I’d say “perhaps,” although a millennial might answer “Yaaaasssss!”

In search of an answer, I talked to as many millennial sommeliers, winemakers, retailers and wine drinkers as I could. I also began combing through piles of data, starting with an August survey from Wine Opinions, a California-based wine-research group. In the survey, the results of which will be released later this month, the group polled 2,634 wine drinkers from three generations-millennials, Gen X and boomers-about their wine preferences, buying habits and information sources.

One of the biggest divides turned out to be the numerical rating system. Millennials regard the 100-point scale as the creation-and the provenance-of their older wine-drinking peers. They won’t be “duped” into buying an expensive wine just because some critic awarded it 92 points; they value stories and a personal connection.

Though their rebellious tastes can lead them into trouble, millennials’ enthusiasm for the obscure has also been a boon. As Mr. Parsons observed, it means “you can have a restaurant wine list today without Napa Cabernet or New Zealand Sauvignon Blanc,” two wines that achieved fame thanks to Gen Xers and boomers.

But a wine list designed to appeal to millennials shouldn’t be too pricey. According to Wine Opinions, they spend less money per bottle than their older peers-79% of regular millennial wine drinkers bought wines in the $10-$15 range. (This isn’t all that surprising since most young wine drinkers have less money to spend.)

So how and where are millennials getting their wine education?

“Millennials don’t like ratings, but they like some kind of review,” said Adam Teeter, the 32-year-old editor and co-founder of VinePair, a New York-based online wine magazine for millennials.

“They have a great thirst for knowledge.”

That’s why you’ll find a good deal of VinePair editorial content devoted to educational articles, including an extensive Wine 101 section where readers can learn the names of important grapes and how to taste wine. It’s also why Mr. Teeter says some of his non-wine-professional friends have sought to become certified sommeliers. “I don’t remember my parents’ friends having sommelier certification,” he said.

I thought about pointing out that sommelier certification was virtually nonexistent when Gen Xers-let alone boomers-were growing up, but I held my tongue. After all, the Wine Opinions research showed that only 17% of millennials care what a wine columnist like me says. In fact, just 22% subscribe to a print wine magazine or newsletter-that’s about half the percentage of Gen Xers (41%). All three generations, however, surf the Web for wine information. Interestingly, baby boomers and Gen Xers went online even more than millennials, with 65% of Gen Xers looking on the Web, versus 61% of boomers and 50% of millennials.

There were other points of convergence in Wine Opinions’ data, and the three generations seemed to agree more often than not. For example, when asked if they would buy a bottle they’d never tried or a new wine by the glass, 86% of millennials said that they would; 72% of baby boomers said they would, too. All three liked red wine more than white or sparkling, and they all liked Moscato.

Yet with conventional wisdom holding that millennials don’t care about luxury and aren’t loyal to brands, it’s little wonder that wine producers all over the world-like every other business-are scrambling to figure out what they want.

And it’s safe to say that whatever millennials do want, they’ll probably get it.

By 2017, they’ll have more buying power than any other demographic group.

So though boomers and Gen Xers helped build and sustain the wine business over the years, companies big and small are paying attention to millennial habits and marketing their products accordingly.

Sipping by the Numbers

The majority of millennials are now over the legal drinking age in America, and the habits they acquire might shape the wine industry. Get a glimpse of the future with these factoids from Wine Opinions’ 2015 survey of wine-drinking millennials.

  • 54% haven’t purchased-and have no interest in purchasing-wine in a can.
  • 86% buy a bottle or glass of wine they’ve never tried before at least two to three times a month.
  • 22% subscribe to a print wine magazine, newsletter or other publication.
  • 85% have met someone after work for a glass of wine at least once in the past month.
  • 43% have visited four or more winery tasting rooms in the past 12 months.
  • 61% have commented on wine on Facebook or read the wine comments of others on Facebook in the past month.
  • 72% have posted a photo on Facebook, Instagram, Pinterest or other social media showing wine they enjoyed in the past month.

E.&J. Gallo Winery’s Carnivor Cabernet is a perfect example. Launched in 2013 and priced at $15, the wine is aimed at young male drinkers.

“Millennials are very driven by word-of-mouth, so we engage key influencers in conversation about our product,”

Molly Davis, Gallo’s vice president of marketing, wrote in an email about the brand’s strategy. In other words, they send bottles to bloggers and hold tasting events. Carnivor Cabernet’s website is heavy on social media, promoting the hashtag #DevourLife and featuring a feed from its Instagram account. And the company has put together a guide to meat cuts, with recipes, in the hope of furthering its millennial appeal.

While it was interesting to read about millennials and talk about millennials, I wanted to actually taste with millennials. So I assembled a mini-focus group, with two men and two women ranging in age from 25 to 32. While my group’s wine knowledge was limited, they were enthusiastic and one of them had recently joined a wine club.

I bought wines that millennials were purported to like: Prosecco, a red blend (Bordeaux), Riesling, Beaujolais, Moscato, Malbec and an obscure wine with hipster cred-Cour-Cheverny, a white wine from the Loire Valley. I spent around $15-$20 a bottle, staying close to their favored price point.

The group didn’t particularly like the Prosecco I’d chosen. The Le Vigne di Alice Doro ($20) was too fruity, they said. In fact, they didn’t much like Prosecco at all. They did like the slightly sweet and frothy 2012 Jorge Ordonez & Co. Botani Sparkling Muscat ($16) from Spain, but none could recall ever buying a Moscato before.

The same was true for the Riesling. Although they liked the 2014 Nik Weis St. Urbans-Hof Wiltinger Alte Reben ($17) from Mosel, it wasn’t a wine they’d ever think about buying because they didn’t know much about German wines. “Aren’t they all sweet?” asked Rachel, a 30-year-old freelance fashion consultant.

The Cour-Cheverny was acceptable, but the back story I told them-an obscure white grape (Romorantin) that almost disappeared-was deemed uncompelling.

“Maybe if the story was more interesting I would have liked the wine more,”

Said Steven, a 32-year-old lawyer. In this regard, at least, my focus group supported the research I’d found.

Egidio, a 25-year-old financier, preferred Italian reds above all. They were the wines his father had taught him to love. (Both he and Steven had wine-collecting fathers.) As for the Beaujolais, a 2013 Fleurie from Château de Fleurie, it was simply “too light.”

They loved the rich, lush, concentrated 2013 Achaval Ferrer Mendoza Malbec ($18), and all knew something about Malbec. But they said that there were too many different types. “I would never order a Malbec in a restaurant. It’s too various, unlike a Cabernet,” said 28-year-old Leah, a public-relations professional.

The red blend was a hit as well, though none of them knew that Bordeaux was a blend. The 2010 Château Sénéjac Haut-Médoc Cru Bourgeois ($24) initially failed to thrill-too tannic and dry, according to Leah-but when I suggested trying it with some cheese, the wine was transformed.

When it came to buying wine, three of the four said they sought the counsel of retailers, while Egidio asked his father’s advice.

None consulted online sources or, of course, magazines. They preferred a personal connection to the person making the suggestions. “You really want someone with experience who knows you,” Steven said. This may have been a classic millennial attitude, but it’s something I’ve heard said by many Gen Xers and boomers as well.

Will millennials in the end “revolutionize” wine- or banking or dining, for that matter? Will they render wine scores obsolete and classic wines like Bordeaux and Burgundy mere runners-up to Slovenian Chardonnay?

Perhaps. They’ve certainly done their part to promote small producers creating interesting wines in odd corners of the globe.

But to truly claim their position as the most powerful consumers in the world, they’ll need to develop a broader context and a deeper understanding of the entire world of wine, and not just an appreciation of a good story or a few obscure grapes.

Source: The Wall Street Journal

10 Best U.S. Cities for Vegans

10 Best U.S. Cities for Vegans

People choose to switch to a vegan diet for a handful of reasons, which include protecting the environment and enjoying a healthier lifestyle. Whether you’ve been a vegan for 10 years or are considering a vegan-leaning diet as a future possibility…

Here are 10 of America’s most vegan-friendly cities worth visiting:

Asheville, N.C.

Asheville’s claims to fame include its lively music scene and views of the beautiful Blue Ridge Mountains, but its vegan-friendly options make it unique. The Asheville Vegan Society, hosted by Meetup, holds potlucks and dinners out, as well as encouraging sharing vegan recipes and meeting like-minded people. Plant is an all-vegan restaurant that features black pepper and herb tofu on the menu. Laughing Seed Café serves locally sourced vegan and vegetarian food.

Austin

The selection of vegan food trucks in Austin is impressive according to PETA. From vegan food at the Vegan Yacht to awe-inspiring guacamole variations at Guac N Roll, Austin has plenty of options. Find your sweet fix at Sweet Ritual, a vegan ice cream shop with varying daily flavors, shakes, and even a Glitterbeast sundae, made with salted caramel sauce, strawberry sauce, and e edible glitter.

Boulder

Boulder is home to a variety of vegan eateries, including Native Foods Café, which uses tempeh, seitan, and native chicken (made from free-range soy, wheat, and pea protein) for plant-based protein options. These are used to replace meat products in menu items like the Oklahoma bacon cheeseburger, nachos, and bacon and avocado club sandwich. Another local hotspot is Leaf Vegetarian Restaurant, which has options like vegan French toast and a vegan crab cake sandwich.

Las Vegas

Sin City is home to Go Raw Café & Juice Bar, a raw cuisine restaurant that includes enchiladas, “rawburgers,” desserts, and fresh juices on its menu. Simply Pure, opened by raw food chef Stacey Dougan, offers raw and cooked vegan meals, such as zucchini pasta, Thai basil spring rolls, and vegan lasagna.

Los Angeles

Los Angeles is home to a host of vegan restaurants, one of which is Café Gratitude, where servers ask you what you’re thankful for each time you dine there. Try ordering the “I Am Grateful” for lunch – it’s a bowl of quinoa, kale, black beans, and garlic-tahini sauce. For an upscale dinner out, check out Crossroads Kitchen – owner-chef Tal Ronnen has cooked for Ellen DeGeneres and Oprah Winfrey. Still not satisfied? The city’s Vegan Oktoberfest claims the title of world’s only traditional Oktoberfest celebration with both vegan food and beer.

New York City

The Big Apple has restaurant options for almost every type of diet, and many of them, at that. Try out Angelica Kitchen, an East Village vegan mecca where Dragon Bowls (made with steamed veggies, rice, beans, and tofu) are popular. For mock meats, head to Blossom in Chelsea, the Upper West Side, and Greenwich Village, where popular choices include pan-seared cutlets of seitan.

Portland, Maine

Portland is the largest city in Maine, and it probably has the most vegan options. Silly’s Restaurant offers a full vegan menu including menu items like the Tempeh of Doom Dinner, as well as vegan chocolate cake and vegan milkshakes. Green Elephant Vegetarian Bistro, a hotspot for vegetarians and vegans alike, specializes in pan-Asian vegetarian fare and even serves noodles with vegan duck.

Portland, Ore

Portland is legendary when it comes to vegan venues. Stay the night in the Cherokee Rose Inn, an all-vegan bed and breakfast where your morning meal might incorporate tofu scramble and vegan cheese grits or pancakes with local blueberries. According to PETA, the city is also home to America’s only all-vegan strip mall, which includes a vegan clothing companybakery, and grocery storeVoodoo Doughnut offers vegan doughnuts, like fruit cakes topped with maple frosting or toasted coconut.

San Francisco

Vegan-friendly restaurants in San Francisco include Greens Restaurant, which has a bay view and an all-vegetarian menu including fresh spring rolls and warm cauliflower salad. Also, make sure you head over to Golden Era, a vegan restaurant featuring entrée options like sautéed basil eggplant and mushroom.

Seattle

The number of vegan restaurants in Seattle is growing, and options include the Wayward Vegan Café, where the breakfast Mexi Biscuit is made with Mexican-spiced tofu and a fried chorizo patty. Chaco Canyon Organic Café also has a variety of vegan options, like a quinoa, kale, and yam bowl.

This article first appeared on The Daily Meal

The Best Thanksgiving Leftover Recipes (Beyond The Turkey Sandwich)

The Best Thanksgiving Leftover Recipes (Beyond The Turkey Sandwich)

Besides celebrating with friends and family by eating delicious food all day long and binge watching football, leftovers is one of the best parts of Thanksgiving, but only when done right. So to help, we gathered the best thanksgiving leftover recipes we could find that will be sure to please everyone!

Thanksgiving Croquettes

Recipe by Serena Cosmo from the cooking blog Rustic Plate

These puppies offer the pillowy comfort of mashed potatoes, the savoriness of ground roasted turkey meat and the satisfying crunch of perfectly pan-toasted panko breakcrumbs. And the filling, which consists of cranberry sauce and a tiny piece of French triple cream cheese, adds the slightest hint of tartness and creaminess to boot. Get the recipe here.

Leftover Turkey Gumbo

Recipe by Jaden Hair from the Steamy Kitchen

Once the big meal is over, even after the late-night refrigerator raid (you sneak in and pick at the turkey in the refrigerator too, right?!), we’ll always have more than enough leftover turkey for Turkey Gumbo. It’s a lighter, milder version of gumbo than what you may be used to, a little more broth-y and no mouth-burning cayenne pepper or hot sauce, but feel free to douse your version with as much hot chili pepper as you like! Get the recipe here.

Turkey Pot Pie for Another Day

Recipe by Jennifer Ann from Food52

For those who love turkey on Thanksgiving, but then need to take a little break from it for a while, this is the perfect recipe! Plus, it’s a great dish to save in the freezer for later. Tossing the turkey breast in olive oil keeps it tender and moist, and the shallot, lemon zest, parsley, and vermouth give the final pie a little extra sparkle. Get the recipe here.

Leftover Breakfast Bowls

Jam those leftovers (meat, veggies, stuffing) into a bowl of carbs (leftover rolls work great) and chow down the day after Thanksgiving with this recipe. They’re customizable, so just toss whatever you’ve got left right on in! Get the recipe here.

Sweet Potato Pancakes with Cranberry Maple Syrup

Recipe by Erin Chase from $5 Dinners

Recipe by Erin Chase from $5 Dinners

Still got mounds of mashed sweet potatoes? Too many spoonfuls of cranberry sauce? Try this recipe for a sweet and easy breakfast-take on Thanksgiving flavors. To make sure the pancakes are fluffy, use sweet potatoes that were whipped for the big meal and up the ‘lifters’ in the recipe. Add more egg and baking powder than a normal pancake recipe…to keep them in the fluffy category. Get the recipe here.

Pumpkin Parfait

Recipe by Emily Vikre from FiveandSpice

Sure, you could make a parfait with apples or pears, but whether or not we’ll admit it, we all want pumpkin as much as possible this time of year. And post-thanksgiving, when leftovers are plentiful, is the perfect time to get your fix. This parfait made with leftover pumpkin pie and yogurt has it all: pumpkin (obviously), cinnamon, nutmeg, and maple syrup! Get the recipe here.

Serving Hacks Part 4: Selling Wine

Serving Hacks Part 4: Selling Wine

For me, wine is a fun, elaborate sect of the food and beverage industry. From finding the right wine to pair with right food to the structures and characteristics of a grape, to the history and geography of different varietals, there is an endless amount to absorb. Most important to the server or bartender, is being able to get people to buy good wine without having a sommelier’s mastery of knowledge.

The Basics

First thing’s first: having basic knowledge of the varietals and characteristics of the wines will greatly improve your ability to sell. At the very least, become very familiar with one or two wines in order to show that you have some knowledge and are not only BSing your guests.

Before we get into selling, here are a few notes to use when selling wine:

  • Body: (Light-Medium-Full); this describes the structure of the wine on your pallet. Pinot Noir, for instance is a light-bodied red while Cabernet Sauvignon is Full-bodied
  • Tannic: Referring to the presence of tannins, this is almost all about the finish. The grippy, lasting taste at the finish is primarily caused by the tannins.
  • Acidic: having a distinct feeling and taste of acid, almost tartness
  • Dry vs. Sweet: these are opposites and a wine can not be both. A wine is either sweet and fruity or dry.

Other terms I like to use to indicate the character of wine include: bright, fruit forward, buttery (mostly for Chardonnay), peppery (Cab. Sav.), crisp, earthy, elegant, jammy, refined. These are mostly broad terms that will help you designate tastes and characteristics that are attractive and accessible to your guest.

Since wines differ so greatly by varietal (grape type), vintage (year produced), location (where wine or grape is made) and taste, there are countless ways to describe a wine and it is important to find what works for you.

Selling wine

1. Plant the Seed

When greeting a table, make sure to mention the ‘great wines’ you have to offer and indicate that you are there to help them with pairings or explanations.

Immediately, this plants the seed of drinking wine even if that was their initial intention. If you are convincing in your approach, you can use their eagerness to guide them toward a food and wine pairing that you are familiar with and have confidence explaining.

Mention the ‘great wines’ you have to offer.

2. Upselling

Upselling wine is crucial to your check average. If you can get a guest to buy a $13 glass of wine over a $9 glass, you’re on your way to a higher check average.

My style of upselling is to offer 3 different wines, explaining them in depth. The goal here is to not deprecate the cheaper glass but to simply use more elegant verbiage as you describe the higher-priced wines. Instead of saying that the $13 glass is ‘better’ than the $9 glass, explain that there are great qualities to the $9 and that $13 glass has these qualities PLUS many more.

My style of upselling is to offer 3 different wines, explaining them in depth.

For instance. If you have two pinot noirs ($9 and $13, respectively), the first one should be described as a “solid, light-bodied pinot with soft cherry flavors.” Easy, simple, to the point.

The second glass, however, “is a bit lighter and more finessed, with a much more approachable finish and a brightness that pairs well with everything on the menu.” Here, you see that you’re speaking vaguely and using words like ‘finesse’ and ‘approachable’ to express that, even though you said nothing bad about the first, the second is the clear winner.

3. Tastings

If you work at a restaurant that allows you to offer tastings, use this to your advantage! Tastings are the easiest way to gain a tables trust and get them to conform to the service that you are most comfortable with.

Again, using the 3-tier system, offer tastes of a cheap, medium and expensive wine. The goal here is to showcase your knowledge and get them to trust it. Always be sure to be well-versed in the wines you choose to taste and have a recited explanation for both.

Wine A is light-bodied with ‘these qualities’ and ‘this type of finish’ and goes well with ‘these food items’. Wine B has a ‘more complex body’ offers ‘these qualities AND these qualities’ and pairs with ‘these foods’. Wine C, however, has ‘great structure’, ‘these characteristics’, AND ‘pairs with almost anything on the menu’.

it is always easiest to sell something you actually care about.

It is crucial to show both knowledge and interest in the wines you’re selling. For me, it is always easiest to sell something you actually care about. If Wine C is a wine you would drink on your own time, it is a much easier sell to your customer. Show passion for your sales and they will respond to that.

4. Pairings

Pairing wines is a refined skill but there are some basics that are important to know as a beginner.

Start by trying to pair similar flavors of the food and the wine. For instance, a Sauvignon Blanc is a light, crisp varietal that usually contains some type of citrus (lime, grapefruit) and would do well with light, citrusy, acidic foods like ceviche, light fish, sushi.

On the other side, heavy food and heavy wines typically go well together. A Cabernet Sauvignon with a full body and peppery, tannic finish will do well with red meat like steak.

With this knowledge, it is easy to decipher which wines pair with which foods simply based on taste profile and the heaviness/lightness of the dish vs. the wine. One of the most important things to know is that a wine should not over power food.

Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Do not pair a big, oaky, buttery chardonnay with a light, citrusy cod because the wine will overpower your fish. Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Here they are, all my tricks for selling wine! Remember, the more wine knowledge you have, the better, so study up.

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Keys To Customer Service In The Restaurant Industry

Keys To Customer Service In The Restaurant Industry

The truth is that service is not really a transactional act, and therefore, it can’t be given. Service is a byproduct of consistently executing the other key processes that make a business successful—like hiring right, training well, suggestive selling and practicing servant leadership.

Hospitality or Customer Service?

Most restaurant owners and their customer-facing team members confuse service with hospitality, but they’re different: Service fulfills a need, but hospitality fulfills people. You can get service from an ATM or a vending machine, but you can’t get hospitality. Hospitality is the key deliverable that distinguishes great food service operations from average retail ones.

“Service fulfills a need, but hospitality fulfills people.”

For instance, if you buy a vacuum cleaner at a store—no matter how hard you looked for someone to help you, or how you were treated by the employees—you still have a vacuum cleaner when you get home. So even if there was no discernible service accompanying the purchase, you still have a tangible something after the transaction.

But when you patronize a restaurant, what do you have after you eat? Only memories. While menu, value, décor and cleanliness all play a part, it’s service and hospitality that makes that memory positive and drives customer loyalty and repeat business.

The Core of Great Customer Service

So what are the key drivers of customer satisfaction? Here are the three basics that every industry, not just the food industry, should follow.

1. Focus on ROC, not ROI
Repeat business is the linchpin of profitability in any successful business. Everyone is familiar with ROI, but a lesser-known and more critical metric is ROC—Return of Customer. “Will you come back?” and “Would you tell your friends to try us?” are the two most important questions relative to the customer experience. If the answer is yes to both, you’ve delivered on expectations and achieved ROC. If not, you haven’t. It’s that simple.

2. Hire Great People
Repeat business will always be dependent on the weakest people you allow on your teams. Make your customers’ experience consistently exceptional by hiring and developing great people. When you hire great people—despite the cost, despite the effort, despite the commitment—great things always happen. Compete first for talent, then customers.

When you hire great people—despite the cost, despite the effort, despite the commitment—great things always happen.

3. Consistency Is Key
Know what customers hate about patronizing your business? Inconsistency in quality, service, speed and accuracy. So when customer service problems reoccur in your business—before you blame your people—evaluate the likelihood of a short-circuit in a system or process. Bad service issues routinely arise when you hurry-hire the wrong people, cleanliness isn’t a priority, an understaffed or undertrained team messes up orders, or inefficient scheduling causes you to be short a server at peak hours. This makes customer-facing team members stressed, swamped and snippy, so they smile, serve and ultimately sell less.

Habitually consistent good service is the result of systems that:

  1. Foster a caring culture
  2. Make positivity and fun part of the core business practices
  3. Educate and encourage teams daily to be better than they were yesterday

Don’t forget that excellent service begins with leadership and the notion that, “My customer is anyone who isn’t me.” The fact is that the way you treat your team members determines how they’ll treat your customers. Model the way, every day. Apply constant, gentle pressure every day to improve.

Restaurant operators are stewards of special moments in customers’ lives. The food service industry’s shared goal of giving care and sustenance to strangers and regulars alike as part of our business model is what sets us apart from retail and manufacturers. Service is our invisible product.

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