How to Prevent Employee Theft at a Restaurant

How to Prevent Employee Theft at a Restaurant

by | Oct 10, 2016 | IndiTips

Employee theft is something that most restaurant owners encounter at one time or another. No matter how well you think you know your employees there is always a possibility of theft. Employee theft in restaurants takes many forms, including giving away free food and drinks to customers without authorization, stealing customer’s credit card information and stealing food or alcohol for themselves. If employees know you have a system in place to trace theft, then most will respect that and not try to steal. Here’s how to prevent employee thefts at your restaurant! 

Track all sales

As the restaurant owner, it is hard to be everywhere at once, therefore, it is important to have a good tracking system for food and beverage sales. Tracking food and drink orders through a POS system, you can cut down on the amount of “freebies” that staff might give out without your knowledge. Once an order is placed and sent to the kitchen or bar, the ticket cannot be changed without the manager/owner password. Of course, a POS system used for security purposes only works if the kitchen staff and bartender know not to give out orders without a ticket.

Track food inventory

Stealing food can be as simple as eating a forbidden piece of dessert while on break or it can be more serious, such as taking cases of food right off the delivery truck. Prevent food theft by closely monitoring orders, usage, and waste. Set up a system where at the end of each shift, inventory is taken and waste should always be written down. If the kitchen staff knows they are accountable for the food inventory, they will be careful to keep track of it.

Tracking food and drink orders through a POS system, you can cut down on the amount of “freebies” that staff might give out without your knowledge

Keep all alcohol under lock and key

Alcohol will vanish like magic if left unattended, so the best way to keep employees from stealing alcohol is to keep it locked up. Only the restaurant owner, manager and perhaps bartender, have access to the supply. Like food, you should keep a running inventory of alcohol and check your POS system if a certain type of alcohol is consistently running low. If there are no sales to account for the alcohol use, you can assume that employees are helping themselves to it.

Update your PCI for handling customer credit and debit cards

PCI stands for Payment card industry data security standards. It means the rules that any business, including restaurants, agree to follow if they accept credit cards. PCI standards are administered through banks that handle credit card transactions. A major liability of using a POS system as a credit card processor is that transactions are via the Internet and could be hacked and your customer’s credit card information stolen. It is important to make sure all your computer firewalls and other safety precautions are periodically updated.

You should keep a running inventory of alcohol and check your POS system if a certain type of alcohol is consistently running low.

Limit access to cash drawers and the safe

Only the restaurant owner, manager or head server during their shift should have access to the cash drawer, register or safe. In some instances, only the owner knows the combination to the safe. The fewer hands that touch the cash, the less chance of it being stolen.

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5 Things That Make Your Profile Look Unprofessional

5 Things That Make Your Profile Look Unprofessional

by | Oct 7, 2016 | IndiTips

Good Profile=Hired

One of the great features of online hiring platforms, like Sirvo, is the ability to create a profile unique to you and your accomplishments. Your Sirvo profile acts as a digital resume and is the first thing employers look at when deciding to consider you for an open position. Here are a few suggestions to assist you in making your professional profile stand out from the rest.

Profile & Cover Photo

It’s not necessary for you to upload a profile picture or a cover photo on Sirvo, but if choose to do so, you should definitely use one that shows you in your best light. The hospitality industry is still a fun industry, so we are not suggesting that you should look like you work at a bank. We are just suggesting to maybe not use photo of you and your friends at the bar. Your phone has an amazing camera and plenty of ways to edit and apply filters to enhance your best features.

Completing Your Profile

On Sirvo, your profile acts as a digital resume and is the first thing employers see when you’ve applied to a position. We provide options for you to include your work experience, education, skills and interests. It’s a simple template that can be filled out quickly and is your chance to showcase what you’ve accomplished and why you’re qualified for the position. An unfinished profile is 99% less likely to receive a response from an employer.

Know who you are trying to work for and dress accordingly.

Grammar/Spelling

One would think living in a world of spell-check that simple grammatical or spelling errors would be a thing of the past, but the reality is that the existence of spell-check has made us worse writers prone to simple errors. We see these mistakes being made on all levels, even by major news organizations. We are not casting judgement here (we are guilty of this). But what we are saying is that when you are applying for a position, check your writing and then double-check it. The last thing anyone wants is to be disqualified for consideration of a new job because of a simple grammatical error.

Dress the Part

We live in a pretty laid back culture and as a society we have become a lot more accepting of a looser and somewhat less professional culture in the workplace. The hospitality industry is one of those industries that has accepted this relaxed decorum. That being said, there is a level of professionalism that should be maintained and is expected of applicants seeking open positions. Just because you are applying for that Barista position down the street at your neighborhood’s hippest coffee shop, doesn’t mean you should wear a t-shirt and jeans to the interview. Know who you are trying to work for and dress accordingly.

An unfinished profile is 99% less likely to receive a response from an employer.

TMI

Sharing too much information, be it in within your profile or in a job interview, is also something we suggest not to do. Everyone knows it is an election year, your interview is probably not the best place to get on your soapbox about what you think is wrong with this world. We also recommend not revealing too much about last week’s music festival. Speak to your qualifications and what sets you apart from other candidates applying to the same position.

We recognize that for a lot of our applicants, making a career in the hospitality industry is not the plan. A lot of times the attitude seems to be that some people are just doing this until they find their “real job”. Well the fact of the matter is that for most employers, this is their real job. We should carry ourselves as professionals in all lines and at all levels of work. The same person offering you that Dishwasher position, may be the same person who offers you that Sous Chef position down the road. How you carried yourself in that initial meeting will go a long way.

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Proactive Hiring: The New Age of Recruitment in Hospitality

Proactive Hiring: The New Age of Recruitment in Hospitality

by | Sep 16, 2016 | Business Toolkit, IndiTips

For hospitality employers, especially in restaurants and foodservice, the days of simply posting a job and receiving a large pool of talented applicants are over. In this competitive hiring market the need for another method of engaging job seekers is imminent. The time for active recruitment is here and this is how you can do it on Sirvo using the Search Candidates feature.

Why it’s Time to Recruit

So you’ve posted a job listing that has it all – it explains who you are and what your company represents and describes the available position and the qualifications necessary to fill the role, it’s basically the perfect job listing.

So now you should be able to just sit back and watch the candidates roll in right? Unfortunately, this is not always the case.

It can be confusing sometimes why some job listings receive several great candidates while similar posts by similar companies do not. Often times it is due to an over-saturated market.

So many businesses are hiring right now and looking for the same type of candidate to fill the same position that you are. Plus, with all of the new restaurants opening each week, job seekers have more than enough job opportunities from which to choose.

So what can you do to ensure that your positions are filled? Beyond marketing your company’s brand to job seekers, the answer is by actively recruiting industry professionals that you think would be successful in the role you’re looking to fill.

Utilizing Sirvo’s Search Candidates Feature

This tool not only allows you to engage with job seekers based on the qualifications you’re looking for but also, by doing so, you’re showing them that your company can give them exactly what they want in a job – feeling valuable.

Taking the time to identify a candidate’s talents and reach out to them directly is a sign that you care about the people that work for you and that’s a powerful incentive for job seekers.

Getting started is easy, just toggle the “Search Candidates” tab from the main search page and from there, you can scroll through our list of Sirvo users.

You can also search for those that match certain criteria by typing in a keyword such as job title or skill. For example, type “Line Cook” to find users who have that listed in their work experience.

To take a closer look at candidates, view their profiles by clicking on either the name or picture on the search page. User profiles include work experience, education, certifications and more so you can identify who you think may be a good fit for your company and available positions.

We suggest finding at least 5-10 users to reach out to. Remember that a lot of our users may not be currently seeking a position or may be content with their current employer. The good thing is that many are always looking for that next great opportunity or a second job to pay the ever-increasing rent.

Once you’ve selected some potential candidates, reach out by messaging them on Sirvo – simply click the send message link in the header section of the profile.

Don’t know what to say? Start by introducing yourself and your company and expressing your interest. From there, suggest a time to meet or ask them to apply for your job on Sirvo.

Start Your Search Today

Sure, this is a relatively new tactic when it comes to the hospitality industry, but it’s one that is widely used in almost every other industry out there and there’s a reason. Stop relying on job seekers to make the first move and go find who you are looking for!

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How to Define Your Company Brand for Job Seekers

by | Sep 5, 2016 | Business Toolkit, IndiTips

Job seekers are looking to the company brand more than ever to determine whether or not the job is the right one to fulfill their needs. Millennials even more than gen Xers and baby boomers, so it is imperative you convey your brand’s message clearly if you are trying to attract younger candidates.

Share your employee value proposition

This is a consistent message regarding what your restaurant or hospitality business can do for candidates as employees. And, with how competitive the hiring market is right now for restaurants and hospitality businesses, this is what will set you apart from others looking to hire from the same talent pool.

This is a consistent message regarding what your company can do for candidates as employees.

The best place to convey your company brand is in job listings because it’s essentially the point of sale when it comes to recruiting. For example, when creating a job listing on Sirvo, utilize the description section to convey a clear message that will resonate with candidates’ interests and needs.

Explain the benefits and perks of working for your company and even why your company receives high ratings from employees. Basically, include anything that shows the value employees experience.

Tell your story

Describe your values, workplace culture and what makes your restaurant unique in general. Engage candidates in the bigger picture of what your organization is trying to do beyond making a profit. Essentially, give them something that they can relate to.

Use your Sirvo company page to describe your company values and workplace culture.

These details should be everywhere – your website, physical location, social media, and hiring platform especially. On Sirvo, use your company page to this end. Describe your values and culture in the header description and upload photos that complement the story.

Treat candidates like customers

No matter what, your company brand should recognize professionals for their efforts when applying for your jobs. Candidates are volunteering their time to go through the process and currently have the power in this labor market. Make sure they feel appreciated and receive affirming communications throughout the process.

Don’t leave candidates in the dark when it comes to your hiring timeline.

One of the most frustrating aspects of applying for jobs is never hearing back from employers, and that’s why Sirvo has an in-app messaging hub – so that employers and candidates can easily communicate with one another throughout the hiring process.

From reviewing an application to scheduling an interview, don’t leave candidates in the dark. Let them know what to expect and how quickly you plan on making a decision… and follow through with your plan.

Make it a lifetime branding experience

From hiring to onboarding to performance management, employees need to experience a consistent company brand. Once you sell a candidate on what makes you great, you need to actually live it or they will just leave. Be clear about your vision and values and make sure they permeate every step of the process. 

Whatever you do, make sure you consistently apply the process for every prospective employee.

Ensure that you are evaluating how you are doing and collect feedback from your people about key parts of your culture. You can do many things to create a positive candidate experience and whatever that may be, make sure you consistently apply the process for every prospective employee.

By clearly defining and conveying your restaurant’s brand to job seekers, you will not only attract more qualified candidates but also find that retention is improved. To find out more about how Sirvo can help you share your company’s brand, click here.

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Sign up now to find hospitality jobs and hire top industry talent.
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Hospitality Hiring: Why Utilize Online Hiring Platforms

Hospitality Hiring: Why Utilize Online Hiring Platforms

by | Aug 15, 2016 | Business Toolkit, IndiTips

Believe it or not folks, but with every new restaurant opening and new opportunities lying around every corner, we are competing for talent.

Hospitality hiring right now

Effective hiring practices within the hospitality industry are more paramount than ever. We have seen a sharp increase in the national turnover rate, which has risen from 56% five years ago to 70% in 2016. This is a trend that has to slow down if we are going to control cost and maintain a consistent level of service in the years to come.

So, what’s the cause? Much of the problem has to do with outdated hiring practices that don’t consider the patterns and behaviors of this generation of workers.  Namely their desire to work for companies whose brands they admire and relate to as well as those that present clear growth opportunities. 

The solution? Utilizing hiring platforms that can simultaneously reach industry professionals on a broad scale and convey the personal message for which they are searching. In other words, hiring apps that are online and mobile-friendly. 

For years we have been relying on paper applications, “Help Wanted” signs and word of mouth to fill open positions at our establishments.

Out with the old…

For years we have been relying on paper applications, “Help Wanted” signs and word of mouth to fill open positions at our establishments. Using professional and modern online hiring platforms that are industry specific will help modernize some of these outdated hiring practices and will assist in providing a solution to our industry’s turnover problem.

There are some key features with sites like ours, that make the hiring process smoother and more efficient. We have built a central network full of industry professionals seeking positions within companies just like yours. One of the first things that need to happen is marketing and branding yourself in a way that attracts top talent.

Marketing your concept & culture

Why should job seekers choose to work for your company over a competitor? What aspects of your concept and culture make you stand out? These are all questions to ask yourself when you’ve decided to create an account with professional online hiring platforms.

One of the best features on Sirvo is the ability to create a business page and to customize it in a fashion that best represents your brand. This is done by being able to post a business profile picture and a cover photo that showcases one of those great Instagram photos you’ve posted over the years. There is also an area where you can break down your style of cuisine, concept or company motto or mission statement.

Posting an open position is another way for you to brand and market your company, by including specifics to requirements, qualifications and benefits of working for your type of establishment. You want to reach as many qualified candidates as possible and the only way to do so is by presenting yourself and your open position in the best light possible. Your business profile page and it’s look is essential to making a great first impression.

Effective hiring practices within the hospitality industry are more paramount than ever.

Streamline the hiring process

Besides the advantages of being inside of a network and broadcasting open positions specific to your industry’s talent pool, is the benefit to utilizing our Applicant Tracking Systems (ATS). What is ATS exactly? Well on Sirvo it’s a feature that allows you to do a number of things like:

  • Receive notifications of new applicants
  • View applicant profiles
  • Categorize applicants in a “qualified” or “declined” category
  • Message applicants directly to set interviews

Boom! Our ATS speeds up the process and centralizes communication within one network. No more getting emails with sketchy attachments or from applicants that you have zero background information on. With Sirvo, both the job seeker and your business have a better idea of who they may be partnering with in the near future.

If we continue to only consider the seven people that walked through our doors to fill out a paper application the last two weeks, then we are essentially eliminating a very large pool of qualified individuals online.

Time to enter the 21st century

We need to face the facts here, we are operating within a hiring process that is outdated and is in desperate need for an update. This isn’t a criticism, it’s a reality. We have been stuck in our old ways of doing things and we are an industry reluctant to change. Utilizing online hiring platforms will save you time, money and will assist in creating a well-rounded team of new hires. If we continue to only consider the seven people that walked through our doors to fill out a paper application the last two weeks, then we are essentially eliminating a very large pool of qualified individuals online.

Aren’t you tired of hiring and training constantly? Isn’t day to day business easier when you have a full staff? This is a fast growing, competitive industry, let’s stop trying to fill space and let’s invest in our hiring process so that we hire the actual “best” candidate to join our team!

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Employee Turnover: Get Ready, It Happens — 5 Ways To Slow It Down

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If you own or manage a restaurant, according to the laws of averages, you should expect to replace almost three-quarters of your workers each year! However, you can cushion yourself against losses in productivity and profitability and reduce turnover by developing solutions based on the reasons restaurant turnover occurs.

read more

Experience Sirvo for yourself

Sign up now to find hospitality jobs and hire top industry talent.
Sign up