How To Create An Excellent Restaurant Menu

How To Create An Excellent Restaurant Menu

Lots of people remember a restaurant from their past or even in their present in which they enjoyed a neighborhood kind of aura, friendly, laid back with some of the best food on the planet. The food might have been a mix of your everyday sandwiches and a steak to die for, or the food could have been something a five-star chef would turn out. The menu was a typed list of the food and its description, every now and then paired with a wine or beer to complement the food. The ambiance might have drawn people to the restaurant initially, but the food kept them coming back for more. Times change, though, and menus reflect that change. If you need to know how to create a good restaurant menu, we have five tips that will help.

1. Create the goal of the menu

A menu should represent the personality of the restaurant. Your brand is at stake, here, and the diner will recognize this in the menu. Diners should be impressed with the presentation and be ready to recommend the restaurant to one and all. We know that’s a tall order, you should pardon the pun, but take a look at American restaurant Cracker Barrel’s menu: homestyle fixin’s, Grandpa’s Country Fried Breakfast, fancy fixin’s, wholesome fixin’s –  we’re sure you get the idea. The whole aura is homey, comforting and the food filling for a great price.

Tip: Your menu should be logical. Begin with appetizers, followed by entrees, perhaps fixin’s, desserts then drinks. Pictures help, but don’t overload the menu. Just a few pictures and a personality-indicating description will do just fine.

2. Do your homework

You’ll need to research how a successful establishment presents its menu. Check online as well as the brick and mortar store. Figure in your own financials, marketing and potential sales. Look up either online or in a library professional publications describing what’s new and selling wildly in certain areas. Additionally, you’ll need to decide your personality. Shall your establishment be a beanery, a classy joint or quick-natured?  What do you do well, and will it sell in your area? Compare pricing, too.

Tip: Balance your food costs by offering several dishes using one ingredient. For example, if you offer a burger, offer to top it with ingredients from other dishes such as lobster, shrimp, gourmet cheeses, specialty sauces like truffle aiola, and even bacon and eggs.

A menu should represent the personality of the restaurant. Your brand is at stake, here, and the diner will recognize this in the menu.

3. Come up with a design

The eye follows many things, among them light and color. Highlight your specialties or any new ideas you’re trying out. Keep it simple. Stick to one easy to read font. Don’t make the menu sixteen pages; this annoys diners, who must search for what they want. One or two nicely typewritten pages tell diners what is available with no fuss. Remember that if you laminate your menu, you can’t change it without going back to the printer. Plastic covers allow you to update or change menu items when needed. Having more than one menu isn’t expensive, and it makes things easier on diners when they don’t have to get past breakfast items to get to lunch or dinner items.

Tip: The color of your menu should reflect the personality of your restaurant. For example, reds and yellows would feel natural in a restaurant serving spicy dishes, while blues and silvers would better suit a seafood restaurant. Place pictures or a special label around specialties or new menu items. Offer a variety of prices to suit a variety of diners. Keep the descriptions short and sweet.

4. Avoid mistakes

We’ve all handled menus that were taller than we were, heavy ones we almost couldn’t lift and menus that presented too much color or pictures for us to take in. Mistakes you want to avoid include making your print too small to read, excluding English terms for foreign dishes, menus without daily specials or weekly specials, and using generic clip art from the Web to illustrate dishes that won’t look like the pictures when they arrive.

Tip: You only get one chance to make a good first impression. Ensure your menu presents your restaurant’s personality without all the hype.

Analyzing which dishes sell the best and which are slower in comparison to your competition should enter the pricing picture.

5. Price it right

Items like certain meats and cheeses tend to fluctuate in price, and we mean going up not down. Keeping this in mind, price your dishes competitively with other restaurants of your type. If the prices of your ingredients go up, cover it by raising prices by a dollar or two. Most diners won’t notice a slight rise in price, but they’ll know instantly if a six to ten dollar price increase will strain their budget. Not everyone can afford filet mignon, so offer dishes lower in price but just as tasty.

Tip: Examine your menu from a customer’s point of view. Taking pictures of the food will give you an idea if the dishes are worth what you’re charging. Analyzing which dishes sell the best and which are slower in comparison to your competition should also enter the pricing picture.

How your restaurant is perceived by diners begins with your menu. Making it attractive, fun and properly priced is essential to weather the changes happening in restaurants today. Want some menu design ideas? Head over to Envato or Graphic River to browse and download.

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Easy Ways to Turn First-Time Customers Into Regulars

Easy Ways to Turn First-Time Customers Into Regulars

Regular customers are the heart of your restaurant business. They’re the ones who come in over and over again, sharing information about your restaurant with others and encouraging them to eat there, too. Turning first-time customers into regulars is a profitable way to encourage further business at your restaurant. 

Build Opportunities to Reconnect

Customers come into your restaurant for a relatively short period of time. While they’re there, you want to do your best to build a relationship with them. That includes:

  • Using multiple opportunities to discuss specials, take their drinks, and share information about special events.
  • Making sure each table knows the server who is responsible for taking care of them.
  • Making eye contact, staying friendly, and chatting with customers, even on a busy night when it’s hard to keep up with everything.

Make It Memorable

Your town is filled with restaurants. Turning your restaurant into the place people want to visit, whether it’s for a Friday night date or a mid-week stop on the way to another activity, means making each visit memorable. There are several strategies that can help you make your restaurant stand out from the rest.

  • Send them off with a souvenir, whether it’s a business card, a pen, or a copy of your menu.
  • Make the last bit count: the perfect after-dinner coffee, the ideal dessert, or a final interaction with the customers.
  • Do something special. Set your restaurant apart by offering a signature dish like no one else’s, creating a unique ambiance, or offering a different kind of special.
  • Make sure that it’s obvious where customers are. Set your restaurant’s name in their minds so that they’ll remember where that perfect dish they’re craving came from!

Your customers should know what to expect every time they walk through the door of your restaurant.

Keep the Experience Constant

Your customers should know what to expect every time they walk through the door of your restaurant. If your food is excellent one time and so-so the next, it’s hard to encourage customers to keep coming back. Excellent service should always be paramount. There are several ways to encourage this consistent experience for every customer, every time.

  • Specifically train each new employee who comes through your restaurant. Make sure they know exactly what’s expected. When realistic, allow them to shadow another employee who is already in their position.
  • Create clear guidelines and directions to ensure that each process is easy to follow. When possible, write them down so that employees can reference them when they need them.
  • Discuss proper tone and attitude with regards to customer service. Young people, in particular, may struggle to speak respectfully simply because it’s something they’ve never been taught.

As you work to increase your repeat customer base, you’ll find that your restaurant flourishes as never before. Your customers will love finding out what you’re offering next, checking out your new dishes, and coming back for their old favorites time and time again. Your serving staff will get to know those regulars, making a better experience for everyone.

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10 Steps To A Great Restaurant Newsletter

10 Steps To A Great Restaurant Newsletter

Not only does the food you prepare bring in the customers but the environment and atmosphere in which you offer it. Giving your customers a sense of what awaits them begins long before your restaurant newsletter arrives in their email. Your newsletter expresses who you are and what you have to offer. It builds on existing relationships to create new ones. To make sure you do everything right, here are 10 Steps to creating a great restaurant newsletter.

Offer Great Customer Service

Perhaps you have unlimited funds to create a beautiful environment — but even a small, casual restaurant can provide a wonderful experience. Service is key. Friendly, professional, hard-working staff who serve the correct items in an appropriate time-frame let customers know you care about them. Building relationships with customers through simple techniques like calling them by name is key.

Create Your List

Who will receive your newsletter? Your customers who love you! Provide a way for customers to join your email newsletter list. All serving staff should speak about the newsletter after a customer has enjoyed a delicious meal and good experience in the restaurant. Let them know its purpose: providing a weekly menu of specials? Offering coupons and other incentives?

Learn how to take beautiful photos of the foods you offer or find an employee who has a good eye.

Use Photos

Photos are the way to tantalize your customers with Food, Food, Food when you can’t lure them in with the sight and aroma of an actual dish. Learn how to take beautiful photos of the foods you offer or find an employee who has a good eye. Build a photo library of your own foods to use in newsletters.

Plan It Out

Invest planning time into your newsletter. Think about what is most important to communicate and how you can frame it. Create a visually appealing template. If you can’t afford a designer, there are lots of email services out there nowadays that offer help and templates (we use Mailchimp).

Customers want to know what delicious food you’re going to offer them when they visit in response to your newsletter reminder.

Be sure your plan is for something that is easy to digest (no pun intended) and keeps the focus on what’s most important. Also, keep it simple; you don’t have to put everything into this newsletter — save some for the next one. Last but not least, you want to be consistent in frequency, so when you’re planning, keep this in mind!

Be Present On Social Media

Connect your newsletter to your accounts on social media that your customers use – Facebook, Twitter, Instagram, YouTube and more. Provide links to these accounts in every newsletter. Post pictures and company updates to keep in touch with your customers and let them know if there’s anything coming up.

Listen To Your Clients

Be client-centered in your newsletter. What do your customers want to know? They want to know what delicious food you’re going to offer them when they visit in response to your newsletter reminder. Customers look for both familiarity and variety. Your regular, fixed menu offers them familiarity. Specials and Items of the Day offer them variety.

Make sure to share something new each time – a program, a new service or a new award – to make each newsletter unique.

You don’t need to repeat your whole fixed menu in each newsletter. You can summarize it, sometimes pick a dish to highlight. Be specific, though, about Specials and Items of the Day, and whenever possible, include mouth-watering photos.

Provide Boilerplate Information

Your address, phone number, website, email address, links to your social media accounts and hours – make sure they are there and are easy to find. Awards or special mentions? List them. Great Yelp reviews? Provide a link. Make it easy for people to find out more about you and to get in touch.

Make Each Newsletter Unique

Yes, the boilerplate information is important, but this is a “news” letter! If you said the same thing to a friend every time you connected with them, you probably wouldn’t be friends for long. Be sure you share something new each time — a program or special event, a new service or an upgrade, a thought about your food or an experience in the restaurant, a featured staff person or customer, a new award.

This is a “news” letter!

Provide A Call To Action

What do you want people to do in response to this newsletter? Share it with three other people? Bring a friend to dinner? Order lunch for an office? Come to the restaurant during a particular week or for an event? Be specific, and offer an incentive.

If your newsletter is honest, informative, attractive and easy to take in, if it reminds your customers how much they like your food and how much they enjoy visiting you, it will be a great success.

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How To Motivate Your Restaurant Employees

How To Motivate Your Restaurant Employees

A thriving restaurant is driven by happy, motivated employees. When your staff is motivated, it shows in their work and in your cash register. Keeping workers motivated may appear a daunting task at first, but it’s really quite simple. With a little creativity, there are countless ways to motivate your restaurant employees!

Hold Competitions

Humans are competitive creatures, no matter what job sector they’re in. Restaurant owners can tap into that drive as a way to improve sales and provide incentives for recommending specific menu items and offering top-notch customer service. It doesn’t require a lot of money, and yet it can be a very powerful tool.

Restaurant owners can tap into competition as a way to improve sales and provide incentives for recommending specific menu items.

It’s called gamification and it can help boost and even exceed goals. Try putting together menu bingo cards and hand them out to the servers. Encourage them to recommend the menu items listed on the cards. When they sell one of those items, they can mark off the spot on their card. The first one to get bingo wins a prize.

Managers should make it their duty to oversee these competitions and ensure the prizes are being fairly distributed. Also, make sure the staff isn’t being distracted from their jobs. Some games and drawings will work better for some employees than others, so feel free to experiment and figure out which ones motivate your team the best.

Ongoing Training

Some employers fail to see the value of continuing training beyond the onboarding stage. They think workers are either not interested or don’t need additional instruction.

Receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale.

On the contrary, receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale of the establishment. It also demonstrates an invested interest from management for employee success and advancement. If an ongoing training program is not in place, consider adding one.

Celebrate Your Staff

Employees like to feel like management cares about them as individuals rather than simply as workers. Anytime a staff member reaches a milestone, such as celebrating a birthday or completing a training course, make it a point to celebrate the occasion. It doesn’t have to be a big fancy party – providing drinks, a free meal, or a cake is sufficient.

It doesn’t have to be a big fancy party – providing drinks, a free meal, or a cake is sufficient.

Provide Bonuses

To encourage employees to stay with the restaurant, consider offering an annual bonus or a raise for every year a worker stays on. Regardless of hourly pay rates, employers can give regular bonuses based on how many years the employee has been working for the establishment. Even if there are few opportunities for growth, it can still serve as an incentive for your staff to stay on the team.

Close Early

Whenever holidays come around or a staff member celebrates a major life event, such as a wedding, it’s not a bad idea to close the restaurant early. This way the entire team can celebrate the occasion without some of them having to stay behind and work. Doing this will also allow for employees to better manage work with their personal lives without having to burn themselves out.

This way the entire team can celebrate the occasion.

Implementing even just one of these tactics will surely improve your team’s overall attitude towards their job. Your staff will not only become more motivated, but they will begin to enjoy their work and be much more pleasant to interact with.

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Creative Ways to Deliver the Restaurant Check

Creative Ways to Deliver the Restaurant Check

Usually, one of the least enjoyable parts of going out to eat is paying the bill. With all of the creative ways you work to “wow” your customers, from signage to social media to redesigned spaces, what are you doing to impress guests at the close of their meal? The Restaurant Hospitality magazine talked to a few operators who are thinking outside of the traditional check presenter.

Geraldine’s, on the fourth floor of the Hotel Van Zandt, in Austin, TX, delivers its checks inside vintage books that highlight Texas history and Austin Music. Geraldine’s Director of Food & Beverage, Tobias Peach, says, “Guests love it and often comment on the books being a charming surprise at the end of their meal.”

The notebooks started as just a fun and easy presenter, but soon guests were writing mini reviews, notes to servers and chefs, and it just kind of took off.

At Honey Salt in Las Vegas, owner and founder Elizabeth Blau says that when Honey Salt first opened, they were looking for new ways to connect with friends and guests and chose notebooks as check presenters.

“The notebooks started as just a fun and easy presenter, but soon guests were writing mini reviews, notes to servers and chefs, and it just kind of took off,” says Blau. “We have a whole cabinet of them in the office, and sometimes it’s great to flip through and be able to relive the stories of the restaurant. I much prefer them to reading Yelp reviews.”

Digital bill folder made our table servers more efficient, and as a result, we’re able to turn tables more quickly.

Emory’s on Silver Lake in Everett, WA, uses a digital bill folder to cleverly disguise a high-tech RAIL payment terminal inside the otherwise normal looking check presenter. G.M. Robert Frost says the main reason they made the switch was for customer card security.

“We didn’t want to be the restaurant that had a customer’s card information breached,” he says. “The system has helped us from both a labor standpoint and from an efficiency standpoint. It’s made our table servers more efficient, and as a result, we’re able to turn tables more quickly.”

The ones who go on Yelp are either angry or love it; in Saylii we see many happy or neutral customers.

Several restaurants in San Francisco are testing a new app called Saylii, which asks customers to share their experience via writing, voice recording or video at the time of check payment, according to Saylii CEO Esther Kuperman.

“We’re seeing that the restaurants are getting reviews from people who generally never post reviews,” says Kuperman. “Usually, the ones who go on Yelp are either angry or love it; here we see many happy or neutral customers.”

More check delivery ideas

  • Utilize branded wooden clipboards and attach postcards showcasing local artists or upcoming events at the restaurant.
  • Use an item that represents your brand, such as a miniature pizza paddle, a mason jar, or a coffee cup to deliver the check.
  • Attach the check to a personalized photo album that highlights the buildout—or history—of your restaurant.

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