How Gamification Can Help Restaurants Exceed Goals

How Gamification Can Help Restaurants Exceed Goals

Gamification, you’ve probably heard this buzzworthy term more than a few times over the past year, and there’s a reason. From learning new skills to breakthroughs in scientific research, the use of gamification in business is drastically rising because of its effectiveness. Now, it’s time for the restaurant industry to take advantage.

Ameego, the premier online scheduling and labor control platform made specifically for the restaurant industry, recently published an article detailing how restaurants can use gamification to exceed their goals, and it explains gamification perfectly.

Boiled down, gamification is essentially taking an often boring activity, and transforming it into a fun game to achieve high productivity.

And, as of late, leaders in the restaurant world have been utilizing gamification to solve industry-wide problems from high turnover to low sales. Here are just a few that you might want to know about.

Improving employee performance

With the help of gamification experts Guest Engine, CARA, one of Canada’s leading franchise operations, developed a gamified program called #Connect in the hopes of increasing employee performance.

The program is based on the concept of “cooperative competition” in which employees work together to achieve individual goals such as exceeding sales numbers or receiving a positive review.

using gamification in restaurants to increase employee performance

When those goals are met, the gamification comes into play and employees earn points which they can then redeem for rewards, such as badges that signify an accomplishment, perks like writing your own schedule and monetary rewards.

The results: more sales, higher productivity and increased staff morale.

Boosting customer engagement

The use of gamification can extend beyond operations, and a great example is the Dominos ‘Pizza Hero’ app that, among other things, gamified the ordering process.

The app, which was a virtual pizza “slot machine”, would randomly generate a pizza for its owner after shaking the app. To top it off, the pizza could be ordered directly from the app.

using gamification in restaurants to increase employee performance

It was a hit amongst indecisive eaters and within just two weeks of its release, the app generated over 140,000 downloads, doing wonders for their engagement.

For more ways to leverage gamification in your restaurant, check out the Ameego Blog →

The Best Cocktails to Suggest to Customers

The Best Cocktails to Suggest to Customers

From time to time, you’ll have patrons come in to your bar who don’t know what they want. Actually, this will likely happen often. From couples on first dates to friends catching up, there are a plethora of moments where you’ll asked to suggest just the right cocktail for that particular patron. So, what are the best drinks for when this situation comes to pass. We’ve got them here!

Margarita

One of the most popular drinks to order in America, you’ll want to have this on your suggestions list. It’s a simple yet refreshing classic, it’s a favorite for bar customers all over. Sure, it’s pretty common, but it’s also easily customizable so you can put your own creative twist on it: Frozen and fun? On the rocks and classy? Orange juice or a splash of grapefruit? Serve it your style.

Manhattan

Consider suggesting a Manhattan for your patrons who like whiskey (be sure to ask) and want a full-flavored drink to savor. You can then tailor it even more to the guest’s taste with the type of whiskey you use; go with a rye whiskey for a smoky, spicier flavor or a bourbon for a sweeter taste. It’s another classic that will do the trick for the right person.

Cucumber Basil Vodka

From one end of the cocktail spectrum to the other, this drink is light and refreshing, plus easy to sip on, making the cucumber basil vodka a tasty delight that will be sure to satisfy both regulars and infrequent drinkers alike. Suggesting a vodka drink is a smart move as it’s mild flavor is easy to mix. Try this tasty, but not too sweet or heavy, option next time a guest asks for a helping hand.

Mojito

The mojito makes use of a light rum, which many drinkers enjoy. With its mint leaves and citrus flavors, it’s a sweet, enjoyable treat of a drink. Another very popular cocktail that is also easy to make your own. To mix it up, consider offering an infused mojito, with flavors of mango, coconut, grape, apple. The possibilities are endless!

Grapefruit Paloma

If you want to offer tequila but skip the margarita option in favor of a more nuanced drink, consider the suggesting a Grapefruit Paloma. The kick of tequila is cut by the addition of grapefruit, and with the balance of sugar and lime juice, the end result is a pleasingly tangy, yet smooth, cocktail. While this option is a unique twist on an old favorite, its varieties have become widely enjoyed and requested in bars all over, so you’ll be making a wise choice to suggest this one.

White Russian

Many of these options have a summery feel to them. However, if you’re bartending on a colder day and feel the need to suggest a heartier option, consider the popular White Russian. It offers the dessert-like taste of Kahlua, along with vodka and cream. Not a party-all-night drink, the White Russian is an excellent option for a first drink or for quick catch-ups, as it’s meant to be enjoyed fully, and can be filling (for a drink). It’s one of the most delicious and fun options you have, so consider it for patrons looking to indulge.

These six options cover your alcohols and list some of the nation’s favorite choices in drinks, but you can always add your own twists and additions as you serve. Remember to ask your patrons what type of drink they’re looking for, they’re general likes and dislikes,then offer up your best from there!

Catering Company ‘Eat Offbeat’ Staffs Kitchen With Refugees

Catering Company ‘Eat Offbeat’ Staffs Kitchen With Refugees

From traditional Nepalese dumplings and Iraqi baba ghanouj to heaping containers of East African lentils, the variety of authentic cuisines prepared in the kitchen of New York City catering and delivery company Eat Offbeat spans the globe.

Even more refreshing? So do the men and women who make up its kitchen staff. In fact, all seven of Eat Offbeat’s employees came to the United States as asylum seekers or refugees who fled other countries. And, not one of them had any prior professional culinary experience.

One of the company’s two founders, Manal Kahi, who plans to continue to hire and train refugees to work in the kitchen, explains that her motivation is partly humanitarian and partly business-savvy. She and her co-founder/brother, Wissam Kahi, believe that in a city saturated with excellent ethnic cuisine, their hiring practices lend them a way to stand out from the crowd.

We are really focusing on these new and off-the-beaten-path cuisines. Refugees are coming from countries that have cuisines we don’t really know…it’s not cuisines that you find at every corner.

The experience of being an international transplant in New York is one that Manal understands well having moved to the city from Lebanon as a student. Coincidentally, in 2014 when she started considering the possibility of running her own kitchen, Syrians had begun fleeing their homes in droves heading for her native Lebanon.

Ruminating on how she could contribute to the humanitarian efforts to aid the Syrian refugees, Manal stumbled upon the idea of employing them to make the traditional recipes she had come to love.

I was feeling very hopeless about it. When I got this idea of making hummus, I thought maybe Syrian refugees could be making it.

While other aspects of her eventual business plan changed, the idea of employing refugees remained. To get the ball rolling, Manal, having recognized the impact that an industry influencer could bring to her cause, enlisted the help of high-profile chef Juan Suarez de Lezo. By then partnering with the International Rescue Committee, an organization with a humanitarian mission to resettle refugees and asylum seekers, Manal and her brother were able get staffing underway.

Now, only five months into their soft launch phase, Eat Offbeat is already preparing nearly 200 meals each week out of a rented commercial kitchen in Queens. While catering is only currently available for groups of at least 10 people, plans are in the works to open up delivery to individuals.

As for the menu, that is expected to change as well, with Manal planning to take dishes out of the rotation if and when the employee who makes the recipe leaves her employ.

We want to keep it tied to them.

While every employee learns how to make recipes other than his or her own, Manal shares that retiring dishes from the menu is a nod to the fact that Eat Offbeat is just as much about celebrating people as it is about the food those people make.

Wherever they go from here, it seems clear that Manal and her brother have a bright future in the culinary industry. After a successful start in New York, any other market should prove child’s play. As Frank Sinatra famously sang, if you can make it there you’ll make it anywhere.

Chefs Weigh In On Responding To Yelpers

Chefs Weigh In On Responding To Yelpers

From the Angry Chef (AKA Atlanta Chef Ron Eyester) taking to Twitter to share his fiery opinions on guest complaints to South Park episode You’re Not Yelping, which mocks Yelpers for their self-importance, it’s fair to say that the Yelp reviewer backlash is nowhere near its end. In fact, more recently, Mark Nery, owner and chef of Denver restaurant Onefold, got some attention for his snarky response to Yelp reviews.

So with the fire obviously still burning hot, DiningOut.com decided to ask their Chef Panel how they respond to Yelp reviews. Here’s a look at they said.

Brandon Foster
Vesta Dipping Grill

“At Vesta, we like to take a proactive approach to both good and bad reviews. With different online forums, we have different abilities to respond, depending on if they leave contact information or not. Any time there is something great or poor, we try to take the time to respond directly to the guests. Especially when we feel that someone has truly had an unpleasant time, was disappointed with something, or even just not thrilled with the entire experience, we reach out to address the concerns specifically”

Leslie White
Zeal

“I prefer the sport of trying to turn them around. It doesn’t always work, but it’s more enjoyable than getting all fired up and hitting them back. I look at that as dropping to their level of emotional IQ, and why dumb yourself down on purpose?”

Tony Zarlenga
Cafe Brazil

“Accept them for what they are and take the higher road”.

Justin Cucci
Edible Beats

“Edible Beats has a simple philosophy: all Yelp reviews (or any online reviews for that matter) should be responded to—good, bad, and indifferent. To be able to connect with Yelpers … allows us to communicate hospitality after the guest has left the restaurant. Even if we messed up their experience when they were at one of the restaurants, we’re hungry to win them back and exceed their expectations—sometimes a simple email to a Yelp reviewer does just that.”

Aniedra Nichols
Fish N Beer

“You should respond to a bad Yelp review with class. They already showed their hand by talking on Yelp. Therefore, there is no need to be defensive or lash out with backhanded compliments and gratitude.”

Pam Proto
Proto’s

“It would be better and more productive if customers voiced their displeasure at the time of service and not waited to get home and send ranting emails filled with bad grammar at two in the morning. We have empowered our staff to deal with issues as they come up.”

Check out what the rest of the DO Chef Panel has to say about responding to Yelpers on DiningOut.com→

The Millennial Challenge: Customer vs. Worker

The Millennial Challenge: Customer vs. Worker

When you show up to work, and put on a uniform, you’re there to do a job. Whether you’re a cashier, a car mechanic, a movie store clerk, or a server, you’re being paid to perform a task to the best of your ability.

While some of us really enjoy our jobs, it’s important to remember there’s an invisible wall around you when you’re on the clock. You’re here as the bargain basement superhero Professional (Wo)Man, and not your secret identity of Average Customer.

Unfortunately, it’s sometimes hard to keep millennials from compromising that secret identity. Worse, though, it isn’t necessarily their fault.

Always The Customer

The facts show that millennials, as a generation, are employed at numbers greater than both Generation X and the Baby Boomers were when they were that age. Millennials are used to having an income of their own, but more than that, they’re used to being treated like customers.

That sounds obvious, but we don’t really think about how complete that customer experience is in a millennial’s life and how little face-to-face interaction they have with the workforce compared to past generations.

Think about college as an example. In the past, students would send their transcripts, and out of the flood of applicants, the college would allow in the best and the brightest. Nowadays, though, like many other businesses outside of the service industry, educational institutions are managed more like service-oriented companies with customer service at the forefront. This means that management is more concerned with keeping students happy than ever before, only furthering the customer mentality of those in attendance. You can see examples such as this throughout the culture that millennials were born into, from how advertising starts targeting people before they’re even old enough to be considered customers to the multitude of services that are provided via the internet, which require little to no face time with workers.

For millennials, their primary experience in the world before they show up to their first day of work is as customers, which is a hard role to step out of if that’s all you know.

Just imagine applying for a job at your favorite restaurant. You know the place, and you’re familiar with the sort of experience a customer expects when they come in. Being in those surroundings where you’re used to being a customer yourself can make it difficult to break out of that mindset. This can be a challenge for managers who are trying to groom their employees to be the best they can be.

Workplace Translation

Because of the culture they’ve grown up in, and their general experiences, millennials often view themselves and their abilities like a form of currency. When they come to the table for a job interview, they want to know what to expect, and what they’ll have to pay in terms of time, energy, and dignity in order to earn their paycheck.

They’re often eager to get to work, and to gain experience, but aren’t willing to just take whatever they’re given.

They are still in a customer head space, and as a result, if they’re not getting what they need, they will walk away in order to find a place where will. On the one hand, this can make millennials seem unwilling to work, or like they expect preferential treatment. However, managers who can work with millennials will find that they are one step ahead of the game when it comes to their employment. They understand that a job is transactional and that they get what they put into it. All you have to do to ensure that millennials put in 110 percent effort is give them the correct incentives to be good employees.

A business can’t function without customers, and it can’t run without good employees; the key is to make sure that the latter isn’t trying to be the former when they’re clocked-in.

Need some ideas on how to make this happen? Check out our blog post on boosting employee engagement for some tips!

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