Bartending Hacks: Prepping The Bar

Bartending Hacks: Prepping The Bar

Contrary to the popular belief, bartending is far more complex than taking orders and pouring drinks. From setting up your bar and maintaining inventory to making mixers and prepping garnishes, there is a lot going on behind the bar. Here are some easily implemented hacks that will help you up your efficiency while prepping without sacrificing finesse.

Chilling drinks on the fly

It may seem obvious, but making sure your drinks are cold is an elemental, and sometimes stressful, part of bar service. If you run out of cold beers, what are you going to do? Definitely not serve them warm or tell customers to wait 30 minutes until they get cold.

What if you someone orders a $100 bottle of Chardonnay and the only one you have is un-chilled in the liquor room?

Here are two great ways to get bottles cold in a hurry:

  1. For bottled beer or soda, wrap the bottle in a damp paper towel and put it in the freezer. In 10-15 minutes, the beer will be cold enough to serve, saving you a great deal of time and grief. (NOTE: avoid putting wine in a freezer. While it may help cool the wine down, if you freeze it for too long you can easily ruin the wine’s structure and taste.)
  1. For both beer and wine, put the bottle in a large bucket of ice and add salt. The salt helps to cool the ice faster and allows you to get the bottle to the customer faster.

Ice hacks

Ice, while overlooked by most, plays a significant role in the composition and presentation of a drink. As pro bartenders know, the type of ice cube you use can make or break a drink and prepping for this needs to be executed flawlessly.

One easy way to make your ice look clean and crisp is by boiling the water before you freeze it.

This removes the dissolved gas, making it clear and not cloudy. Clearer ice allows the colors of your cocktail to flourish. The best example of this is in an Old Fashioned, which uses one big ice cube, and the clearer the better.

Using crushed ice will also help take your cocktails to the next level. Many summer-time drinks thrive when served with crushed ice. Make your own as needed by taking a ziplock bag with your cubed ice and beating it with a rolling pin or strong muddler. Simple as it may seem, your patrons notice the details, especially when they enhance the drinking experience.

Making syrups

No bar is complete without mixers and syrups, but they don’t grow on trees. Bartenders spend countless hours prepping before their shift, making their syrups and mixers. Here are some simple tips for enhancing your mixers and making them last longer.

There is no bar without simple syrup and, as any bartender can tell you, it’s an easy recipe: combine equal parts sugar and water, and boil until the sugar is dissolved.

The real trick here is about making it last; by adding a splash of vodka, you can extend the life of your syrup.

Everyone knows about the bar staple, Rose’s grenadine, but you don’t have to use the brand-name stuff. Making your own grenadine syrup is an easy task. Whether you’ve run out of your Rose’s or want to use your own version, simply boil one part sugar in one part pomegranate juice to achieve the classic taste, then add your own twists to put a spin on it.

To change it up, and add some pizzazz to your drinks, use a jam-like mixture instead of syrup. Marmalade or raspberry jam are perfect examples that will sweeten up your drink and add a little viscosity; add a tablespoon to 2 oz of liquor and 3/4 oz of citrus (lemon, lime, grapefruit juice).

Garnish like a boss

Garnishes should bring a cocktail’s ingredients together, not be used carelessly as decoration. From an olive in your martini to a bourbon cherry in your Manhattan, there is rhyme and reason for every garnish, so make it count!

Here are some garnish ideas that will bring the wow factor you’re looking for:

  • Adding edible flowers to ice can enhance your cocktail’s flavors with its fragrance while also creating an aesthetically pleasing accent. The key here is using the right flower and quantity without going overboard, so be sure to play around with the technique.
  • Sticking a rosemary sprig or an aromatic leaf, like mint, to the top of a cocktail can bring out the sweet and earthy tones in your drink that previously had gone unnoticed.

By placing the herbs on the top of the drink, you can take advantage of both its smell and taste, adding another layer of complexity to your cocktail.

  • To add a bit of flare to your cocktail (pun intended), burn the outside of an orange peel to give your drink some sharpness and unique character.

Chase the taste away

While most people will ask for a soda or juice to help eliminate the burn of a shot, offer a homemade pickleback as a chaser to change things up. The salty, acidic taste will instantly take away the taste of alcohol and add a distinctive note that will bring customers back.

Try making a traditional pickleback with cucumbers and something hotter, like pepperoncini or jalapeños, for those who want a bit of burn. If you need somewhere to start or some inspiration to get you going, check out this pickleback recipe.

We hope that these tips and hacks will help make your life behind the bar easier. By using a little bit of foresight, some creativity, and a few tricks, you can take your game to a new level and transform any old drink into an artistic cocktail creation.

And if you’re finding yourself short on time, check out  Bartending Hacks: Managing Your Time →

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So You Want To Be a Bartender?

So You Want To Be a Bartender?

While being a bartender may sound like the perfect job, it definitely has its challenges that are more often than not left unconsidered, making for a truly rude awakening for the unsuspecting suckers that don’t do their research before jumping into a job.

To save a few from learning the hard way, here are a few misconceptions about bartending that tend to get overlooked:

1. It’s not as easy as it looks.

On average, bartenders probably do 10-12hr shifts, sometimes with no break. There are hours of prep work, hours of clean-up, and hours of catering to the demands of people who have no concept of a bartender’s actual hours.

2. Their lives are not an endless party.

The bartender is like the parent at a slumber party: they are working to make sure everybody else is having fun, while trying to keep them from getting in too much trouble. And once the kids go to bed, they’re up late cleaning the mess.

3. When you’re in an environment that’s extremely high volume, everything goes out the window.

A skilled bartender always wants to make the best drink possible, but in a busy bar there’s a balance between meticulous craftsmanship and breakneck efficiency. This is particularly true of inexperienced bartenders who don’t have their recipes memorized. If they’re slammed with Negroni, Manhattan, and Old Fashioned orders back-to-back, they’re immediately in the weeds and will be much less excited to discuss the intricacies of their tiki menu.

4. Bartending is largely about multi-tasking and quick memory recall.

Bartenders do everything at once. A home-cocktail-enthusiast might be able to make a good Manhattan, but it’s an entirely different thing to make three at once while taking a beer order, running a credit card, and being eye-pulled by 10 strangers. Most decent bartenders can multi-task like maniacs, good ones can do it while keeping their drinks to a high standard, and only the best can pull it off while maintaining a hospitable smile.

5. Some bartenders drink during their shift, but not all of them.

Some bars don’t allow it. Some bartenders don’t care about that rule. It’s not uncommon for a bartender to do a few shots during a shift to take the edge off and as hospitality lubrication. But many have a general policy of not drinking with customers, and will go so far as to pour water in their own shot glass instead of vodka to maintain the illusion that they are fun party dudes.

6. Bartenders pay taxes too.

The overwhelming majority of bartenders pay extensive Federal, State, and local taxes. Almost all bar/lounge/club/restaurant owners these days are under extreme scrutiny, and as a result, many owners will report their bartenders’ individual incomes as a percentage of sales – whether you’ve been tipped or not. That goes for every single check. Practically everyone, from the smallest pub to the largest multi-bar hotel chain, makes use of Point of Sale systems to track every single aspect of cash flow. So, yes, you’ll still have to pay up come April 15th.

7. Girls, and guys, don’t actually want to sleep with bartenders.

Ok, well, some do. But the reality is that most aren’t patient enough to wait until 4:30am for their bartender-crush to close up shop, return home, down a pair of cheap beers, and catch up on their /r/cocktails Reddit feed.

Source: Thrillist

Bartending Hacks: Managing Your Time

Bartending Hacks: Managing Your Time

Bartending is a balancing act, which requires the ability to juggle several responsibilities while under some serious pressure. So, that’s why December’s hacks series is all about tricks of the bartending trade and we’re kicking it off with some time management tips that will make your life so much easier!

Keep a cheat sheet behind the bar

While most bartenders should have the typical recipes down pat, there are those times that the mind skips a beat and you forget. There are also those particular customers who want their esoteric, rarely-seen cocktails that can take a bartender off their game.

For this reason, have a handy cheat sheet to help you instead of taking precious minutes to ask someone else or look it up on your phone.

Whiskey, on the fly

Bartenders are responsible for a plethora of knowledge, the most basic of which is knowing their liquors. Here is a quick guide to the variations of whiskey to help you quickly explain a particular type to a customer:

USA: “Spicy-oak firmness”. Tennessee whiskies tend to have a caramel taste.
Canada: “Light, new, perfect for mixing”
Ireland: “smooth, spicy, fruity”
Scotland: “smokey, peaty” (if Islay). “Sweet and fruity” (If Speyside). “Spicy, salty” (if Cambletown).
Japan:“quality, perfected” Japanese whiskeys are detailed and carefully crafted for structure.

Acknowledge customers ASAP

As many of us know, when you’re bartending, you can’t always get to everyone as soon as they want a drink. When that’s the case, simply acknowledging your customer can go a long way. It assures them that you’re aware of them and that you’ll be right there.

It may even clue them into the fact that they are not the only customer at the bar…crazy!

This little trick will buy you some extra time, relieving some of that pressure we’re all too familiar with. Plus, it will do wonders for your customer satisfaction. And your tips!

When in the weeds, breathe

Your bar is piling up with guests, you’re in the middle of making six different drinks, trying to handle a credit card payment and need a new bottle of well vodka. Welcome to “the weeds” my friend.

All of us who work, or have worked, in the industry has experienced it at least once. So, what to do in this situation: just breathe. It’s almost counter-intuitive but absolutely effective because the best thing you can do is slow yourself down.

Taking 2-5 minutes to step away, collect yourself and regain your thoughts will help immensely. Despite leaving your responsibilities for a couple minutes, you will benefit in the long run by returning to work with a clear head.

Don’t know the drink? This Hail Mary will save you

Say someone comes in and orders a drink you’re unfamiliar with. What do you do? For some, this can cause a major brain fart and send you into a tizzy trying to figure out the ingredients and how to properly mix the drink. A quick fix for this:

“I’m sorry, we actually don’t have all the ingredients to make that here.”

While this is a cop out, it’s a handy last resort that can save you from getting backed up and spinning out of control. When taking this route, be sure to be apologetic and have a go-to suggestion to tell the customer.

Most importantly, while working behind the bar, keep your cool, keep your pace and help yourself to manage your time with these sweet and easy tricks.

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Serving Hacks Part 4: Selling Wine

Serving Hacks Part 4: Selling Wine

For me, wine is a fun, elaborate sect of the food and beverage industry. From finding the right wine to pair with right food to the structures and characteristics of a grape, to the history and geography of different varietals, there is an endless amount to absorb. Most important to the server or bartender, is being able to get people to buy good wine without having a sommelier’s mastery of knowledge.

The Basics

First thing’s first: having basic knowledge of the varietals and characteristics of the wines will greatly improve your ability to sell. At the very least, become very familiar with one or two wines in order to show that you have some knowledge and are not only BSing your guests.

Before we get into selling, here are a few notes to use when selling wine:

  • Body: (Light-Medium-Full); this describes the structure of the wine on your pallet. Pinot Noir, for instance is a light-bodied red while Cabernet Sauvignon is Full-bodied
  • Tannic: Referring to the presence of tannins, this is almost all about the finish. The grippy, lasting taste at the finish is primarily caused by the tannins.
  • Acidic: having a distinct feeling and taste of acid, almost tartness
  • Dry vs. Sweet: these are opposites and a wine can not be both. A wine is either sweet and fruity or dry.

Other terms I like to use to indicate the character of wine include: bright, fruit forward, buttery (mostly for Chardonnay), peppery (Cab. Sav.), crisp, earthy, elegant, jammy, refined. These are mostly broad terms that will help you designate tastes and characteristics that are attractive and accessible to your guest.

Since wines differ so greatly by varietal (grape type), vintage (year produced), location (where wine or grape is made) and taste, there are countless ways to describe a wine and it is important to find what works for you.

Selling wine

1. Plant the Seed

When greeting a table, make sure to mention the ‘great wines’ you have to offer and indicate that you are there to help them with pairings or explanations.

Immediately, this plants the seed of drinking wine even if that was their initial intention. If you are convincing in your approach, you can use their eagerness to guide them toward a food and wine pairing that you are familiar with and have confidence explaining.

Mention the ‘great wines’ you have to offer.

2. Upselling

Upselling wine is crucial to your check average. If you can get a guest to buy a $13 glass of wine over a $9 glass, you’re on your way to a higher check average.

My style of upselling is to offer 3 different wines, explaining them in depth. The goal here is to not deprecate the cheaper glass but to simply use more elegant verbiage as you describe the higher-priced wines. Instead of saying that the $13 glass is ‘better’ than the $9 glass, explain that there are great qualities to the $9 and that $13 glass has these qualities PLUS many more.

My style of upselling is to offer 3 different wines, explaining them in depth.

For instance. If you have two pinot noirs ($9 and $13, respectively), the first one should be described as a “solid, light-bodied pinot with soft cherry flavors.” Easy, simple, to the point.

The second glass, however, “is a bit lighter and more finessed, with a much more approachable finish and a brightness that pairs well with everything on the menu.” Here, you see that you’re speaking vaguely and using words like ‘finesse’ and ‘approachable’ to express that, even though you said nothing bad about the first, the second is the clear winner.

3. Tastings

If you work at a restaurant that allows you to offer tastings, use this to your advantage! Tastings are the easiest way to gain a tables trust and get them to conform to the service that you are most comfortable with.

Again, using the 3-tier system, offer tastes of a cheap, medium and expensive wine. The goal here is to showcase your knowledge and get them to trust it. Always be sure to be well-versed in the wines you choose to taste and have a recited explanation for both.

Wine A is light-bodied with ‘these qualities’ and ‘this type of finish’ and goes well with ‘these food items’. Wine B has a ‘more complex body’ offers ‘these qualities AND these qualities’ and pairs with ‘these foods’. Wine C, however, has ‘great structure’, ‘these characteristics’, AND ‘pairs with almost anything on the menu’.

it is always easiest to sell something you actually care about.

It is crucial to show both knowledge and interest in the wines you’re selling. For me, it is always easiest to sell something you actually care about. If Wine C is a wine you would drink on your own time, it is a much easier sell to your customer. Show passion for your sales and they will respond to that.

4. Pairings

Pairing wines is a refined skill but there are some basics that are important to know as a beginner.

Start by trying to pair similar flavors of the food and the wine. For instance, a Sauvignon Blanc is a light, crisp varietal that usually contains some type of citrus (lime, grapefruit) and would do well with light, citrusy, acidic foods like ceviche, light fish, sushi.

On the other side, heavy food and heavy wines typically go well together. A Cabernet Sauvignon with a full body and peppery, tannic finish will do well with red meat like steak.

With this knowledge, it is easy to decipher which wines pair with which foods simply based on taste profile and the heaviness/lightness of the dish vs. the wine. One of the most important things to know is that a wine should not over power food.

Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Do not pair a big, oaky, buttery chardonnay with a light, citrusy cod because the wine will overpower your fish. Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Here they are, all my tricks for selling wine! Remember, the more wine knowledge you have, the better, so study up.

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Serving Hacks Part 3: Upselling

Serving Hacks Part 3: Upselling

Upselling is an elemental part of good service and it benefits everyone: your guests will get better quality food and drink, you’ll get a higher tip average, and your restaurant will do better in sales! With this said, upselling is absolutely an art form. It’s a skill that requires practice, knowledge and a keen ability to read your guests. Needless to say, perfecting this will do wonders for you as a server! So, part three of our serving hacks series is all about mastering the art of upselling.

Know your menu

In order to successfully upsell menu items, you have to know them inside and out, and know a clever, enticing way of describing them. The basic idea here is to recite qualities and characteristics of a cheaper dish and compare them to a more expensive item with richer, more eloquent descriptions.

Do not necessarily assign value-judgement in your description. Simply use brighter, more sophisticated language to highlight and accentuate that the more-expensive dish is clearly better.

Simply use brighter, more sophisticated language to highlight and accentuate that the more-expensive dish is clearly better.

The more exacting you are in your description, the more likely the guest is to trust your knowledge. This takes some practice because if you fumble around and seem unsure of what you’re saying, your attempt at upselling could backfire. You absolutely do not want your guests to know your trying to get them to spend more, even if it is for a better quality product.

Pro-tip: A good trick is to be passionate and animated in your description. Your enthusiasm will be contagious and will bring your guests’ excitement to a whole new level.

Practice the pitch

A successful server not only knows their menu but knows what they want to sell to their tables. Personally, I like to sell the same things to each of my tables. The reasons for this are:

  1. I know for a fact that I can describe their characteristics, taste profiles, components, and wine/drink pairings.
  2. This form of repetition and practice creates consistency and comfort, which makes me look like the master of the menu.
  3. If it ain’t broke don’t fix it. I feel that if a product is consistent and well-liked, there is no reason to move out of my comfort zone and sell items I’m not as well-versed in.

Practicing what you’re talking about makes you not only feel more confident, but also makes you look more competent, and this is a must when you’re upselling.

Read your guests

No two tables are alike. As much as you think the dapper couple at your table is able to spend money or the teenagers at the other table will be cheap, you never really know. So, while I like to upsell the same menu items, my MO varies depending on the guests.

Initially, it’s best to approach all tables the same way; composed, professional, and unassuming. Once you engage with the table, you can then determine how to proceed throughout the rest of the meal.

While I like to upsell the same menu items, my MO varies depending on the guests.

If you get the sense that the table is playful, then make some jokes when talking up your suggestions. On the other hand, if you’re getting a more formal vibe, go with a fancier explanation.

It can be hard to get a good feel for your customers, so always err on the side of caution as to avoid mistakes. However, if you accurately read your guests and determine the sales method they’ll respond to best, you’ll undoubtedly reap the rewards.

Tricks of the Trade

  • When running over a menu, I like to start off by talking up a cheap menu item followed by more expensive ones. Doing this proves that you’re not just trying to sell them the most expensive picks (even though you really are).
  • Similarly, I like to detail the items that I’m not so fond of, including one expensive item. Again, trust is the goal here. Tables appreciate honesty and will respond well to your candor.
  • Always go in with the assumption that everything is great when asking a table about their food or drinks. Instead of asking, “How is it,” go with, “Is there anything else I can get for you?” By asking if everything is ok, you’re begging a negative response or critique.
  • A couple more buzzwords and lines I use are, “Honestly, it’s one of the best things I’ve ever eaten.” If you can be convincing here, it’ll pique their interest. Another convincing, and hilarious, line:

“If I was on death row, and my momma wasn’t there to cook for me, this is what I’d eat.”

  • Sometimes a casual, “This item is ridiculous,” gets their attention because it’s distinctness makes the line sound genuine, which hopefully it is!
  • When trying to sell dessert, you want to guide tables toward indulgence. When offering the dessert menu, if the table bites, I respond, “it’s a slippery slope, you know,” which typically elicits a good laugh.

Upselling is the mark of a comfortable, successful server. Being subtle but determined in your approach is key. Make sure you know your menu well enough to upsell and that you are able to correct mistakes and save yourself if you misstep. Matching your personality to your upselling tactic is the goal. If you can accomplish this, you can do amazing things for your guests, your restaurant and yourself. Hope this helps!

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Serving Hacks Part 2: Serving with Personality

Serving Hacks Part 2: Serving with Personality

Every server has their own tricks of their trade, and as one myself, I’ve always believed that your personality is a quintessential part of your success with customers. So, for part two of the series, I’ll run through some ways I try to add personality while serving, plus share a few of the tricks I use to sway guests to my favor.

Honesty is the Best Policy

I believe honesty is always best. But sometimes serving requires a little creativity when it comes to truth-telling. One of the hardest parts of being a server is being asked a question you either don’t know the answer to or one you do, but it may cost you valuable points with the table.

Some people flat out lie, which if you’re an expert BS-er might work, but I don’t recommend it.

When the tough questions are asked, some people flat out lie, which if you’re an expert BS-er might work, but I don’t recommend it. Instead, I suggest evasion.

For example, let’s say that you’re drawing a blank when a table asks about the ingredients in a certain dish. Instead of making up a lie, which can be dangerous, or admitting that you don’t know, which can look amateur, go with something like, “We actually just changed that on the menu, so let me check with the kitchen.” This way, you’re providing the correct answer without sacrificing your morals or your tip.

Pro-tip: Keep your cool no matter what. It’s all about retaining confidence while finding the best way to avoid showing incompetence.

Greeting Your Table

Taking control of your table right off the bat is a great way to connect with your customers and be more efficient. So, when I greet a table, the first thing I say is “Hey y’all, is this your first time joining us at [insert restaurant name here]?”

If the answer is YES, I follow up with: “if you’d like me to run over the menu I’d be more than happy to give you some suggestions or guide you on how to best access the menu.” In doing so, I’m being helpful without seeming too pushy and offering the table the option of being autonomous.

If they do want help with the menu, I start by offering a few options from each section (appetizers, entrees, desserts, drinks) that I personally enjoy and know well enough to elaborate on. By making the first move and providing suggestions you’re comfortable with, you’ll come off as knowledgeable and be providing great customer service. This is a great way to set yourself up for success.

I’m being helpful without seeming too pushy and offering the table the option of being autonomous.

If the answer is no, and they’ve been to the restaurant before, I take a more passive approach and mention, “Well, if you need any suggestions or have questions, I’m here for you.” It may seem simple but using the right verbiage here is key. You want to them to feel like they’re being taken care of without coming off as intrusive.

It seems simple, but just by peaking their interest in you, you’re building a relationship beyond guest and server. This is a prime example of using your personality to your advantage.

Relatability is Good Service

For me, good service is about the experience for the guest. By bringing a strong, vibrant personality to every table, not only are you going to enjoy your job much more but the customer will also be more likely to relax. If everyone is happy and kept entertained, it makes for easier service and makes mistakes (if they happen) more forgivable.

If everyone is happy and kept entertained, it makes for easier service.

First, I like to gauge the table. If they seem pretty carefree and I feel relatively comfortable around them, I know it’s okay to be relaxed in my service, meaning I let a bit more of my personality come through. On the flip side, if the table seems stiff or uptight, I’m much more formal in my service. This will definitely take some practice to develop, but using how you feel around a table is a good place to start.

For those more relaxed tables, a joke I sometimes like to play on someone who spilled their drink is bringing their new one in a kid’s cup. It’s simple but it’s a hit and the table will love you for it.

Dealing With Difficult Customers

Be sure to give these guests extra attention and go out of your way to show that you are giving them that extra effort. Be obvious about it because, usually, they just want to be treated better than anyone else.

Make sure to highlight what special actions you’re doing for them. For instance, “Miss, I went ahead and put the sauce on the side in case you didn’t want this dish to be too spicy.”

Taking special care of difficult guests, or the person who is paying or in charge will ensure your success, their trust in you and most likely will lead to a higher tip average.

When a customer is overly rude or extremely needy, kill them with kindness.

When a customer is overly rude or extremely needy, kill them with kindness. Be OVERLY apologetic and kind. For instance, if a customer were to say, “Um, excuse me, I asked for a LIME, not a LEMON in my vodka soda!” My response would be, “Oh my god, miss, I am SOOO sorry. That is ENTIRELY my fault, I’m so sorry, I’ll get that for you right away.”

You still want to seem genuine but take an overzealous approach. It’ll either cater to their ego or make them feel a bit ridiculous for fussing about something so minute. Either way, you’ll come out on top!

Dropping Checks

Dropping the check is a scary, crucial part of service. First and foremost, you must be careful not to make your guests feel rushed, but also make sure you’re not dragging your feet.

Check for cues, like napkins on the table or pushed away plates. Another sign that the table is ready for the check is if one, or all, of the guests at the table are looking around the restaurant. They’re probably waiting for you!

Also when dropping the check, I like to say a little something nice.

Also when dropping the check, I like to say a little something nice. Depending on the table, I add “Thanks for not sucking,” or “If all my tables were like you then I’d have a very easy job.” For a more formal approach, I go with “You were a delight, I truly enjoyed having you.”

There is a great range of things to say to your guests at this point, but remember, it’s crucial to first read your table as to appropriate the right choice of words.

It must be noted that these are my personal tricks and are catered to my personality. It is important to find what works for you and how to best pair your personality with your tables’. I hope these tricks and lessons help you be the best server you can be!

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