3 Reasons To Have Your Restaurant’s Water Tested

3 Reasons To Have Your Restaurant’s Water Tested

As a business owner, your to-do list never ends. You wear a lot of hats, you keep balls in the air and your plate is always full. From managing your team to ensuring your patrons and guests are always having a positive experience, the quality of your establishment’s water is probably the last thing on your mind. Yet the toxins and harmful substances found in public water might surprise you. Courtesy of Restaurant Hospitality, here are three reasons why it makes sense to test the water in your facilities.

Your building might contain old lead pipes

Many of us have been conditioned to believe lead is a thing of the past. Over the years, lead has been removed from substances like paint, but unfortunately, we still have to worry about it showing up in our water due to old lead pipes that weren’t regulated until after the 1980s. Unless you’re a plumber, you’ll never know whether or not your pipes have lead in them, which is why testing your water for lead is crucial.

We still have to worry about lead showing up in our water due to old lead pipes that weren’t regulated until after the 1980s.

Lead is one of the most harmful chemicals found in water, especially for children who might be drinking it. The only way to eliminate lead from water is to filter it out. While some people believe that boiling water is the best way to get rid of lead in water, this is actually a myth. Boiling water actually causes lead particles to “loosen up,” making the water even more contaminated than before.

 Your local utility company can only test so much

Lead is a problem local utility companies can’t solve, either. While local utility companies test for contaminants at their facility, there’s not much they can do once the water is flowing through your pipes. Because every plumbing system is different, testing for lead is a difficult thing to regulate and measure from a community- or city-wide perspective.

Most water contamination occurs in private plumbing systems or service lines supplying your facility.

While local utilities work hard to ensure the water leaving their facility is safe, your facility’s’ plumbing system is like the Wild West. Most water contamination occurs in private plumbing systems or service lines supplying your facility, meaning that even if you have cleaner-than-average city water, your personal water could still be at risk.

Your customers care about the water quality

According to a recent Gallup poll, Americans are increasingly worried about polluted drinking water. The percentage of concerned citizens grew from 55 percent in 2015, to 61 percent in 2016. Give your customers peace of mind by ensuring the water they drink from your tap, water fountain or kitchen is clean. That extends to your soda and ice machines.

Testing your water to keep it free of contaminants like lead and arsenic is an important step that will increase trust and build a better relationship between you and your customers.

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9 Ways Working in a Restaurant Prepares You for Life

9 Ways Working in a Restaurant Prepares You for Life

Let’s face it – working in a restaurant isn’t always (or even ever) glamorous. But that doesn’t mean it doesn’t build character and skills that will help you later on in your life. In fact, it’s our humble opinion that everyone should work in a restaurant at least once in their life. Here are 9 ways working in a restaurant prepares you for life. 

You learn how to deal with mean people

People aren’t always the nicest, and, unfortunately, when you work at a restaurant you get to see the worst in humanity. You also have to deal with them–there’s no option of looking the other way when you have a customer ranting to you because their steak is too well done. Working in a restaurant equips you with the grace and patience you need to deal with people who aren’t on their best behavior.

Mistakes happen and you get over them

You’re never going to get through a restaurant shift without making some type of mistake, whether it’s mixing up Coke with Diet Coke, dropping a stack of dishes or doing something else that, honestly, you’ve probably already forgotten about. Restaurants move fast, so you learn to fix your mistakes quickly and move on without stewing over it.

On top of the physical multitasking, you also get really good at mentally storing a lot of information.

Multitasking

Working in a restaurant gives you mad multitasking skills. Taking a phone order while checking out a customer while training the new cashier? Check, check and check. On top of the physical multitasking, you also get really good at mentally storing a lot of information.

In a matter of a few minutes, you could be refilling water, taking an order, directing someone to the bathroom, cleaning up a spilled soda and making sure to talk to the chef about a customer’s dietary restrictions. You’ll find yourself walking around with a running checklist in your head that will never fully go away.

You’ll always leave good tips

Nothing makes you a better tipper when you dine out than having worked in a restaurant, even if you aren’t on the wait staff. You know first-hand how demanding the job is, and you don’t take it out on your waiter when your meal is a little overcooked, or it takes an extra five minutes for him to take your order. You get it, and you appreciate him.

You know how important it is to be on time for a job.

Punctuality gets ingrained

You know how important it is to be on time for a job because you’ve had enough experience as the one who gets stuck working an extra hour because the guy working the next shift slept in. This one is going to become a pet peeve, for the record.

Efficiency is everything

It is going to drive you CRAZY to see people walking to and from places empty handed. Is it really so hard to grab that empty glass from the coffee table since you’re going into the kitchen anyway?? You never walk around the restaurant empty-handed or without a specific purpose.

You know from working in a kitchen that nothing happens without a good team.

Teamwork makes the dream work

Cliche, yes, but you know from working in a kitchen that nothing happens without a good team. Whether you’re washing dishes, preparing food, waiting tables or greeting guests as a host or hostess, you are an important part of the whole dining experience for your guests. If one person falls out of line, doesn’t show up or messes up big time, everyone else has to pick up the slack.

The opposite is true too–when everyone’s working together and in a rhythm, it’s magical. You’ll try to recreate the team experience in every future job you have, and you’ll feel lost (and annoyed) when other people just don’t get it.

People skills

From the restaurant owner to the head chef to that annoying guy at table 9, you engage with a lot of different types of people every single day that you work at a restaurant. Working at a restaurant helps you quickly figure people out so you can engage with them in a meaningful way. This is going to come in handy with every single job you have after you leave the restaurant industry.

Working at a restaurant helps you quickly figure people out so you can engage with them in a meaningful way.

Organization

Everything has its place in a restaurant kitchen, and things don’t go well when anything is out of place. You’re going to be organized (possibly to a fault) after working in a restaurant, and you might freak out when your roommate keeps leaving pans on the stove instead of in the pantry, where they CLEARLY belong.

Working in a restaurant isn’t easy, but it can be incredibly rewarding. You’ll learn major life skills by working in a restaurant that can’t be taught anywhere else. These will help you when you decide to leave the industry, and they’ll definitely be a bonus if you decide to make a career out of working in a restaurant.

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Hacks to Make your Novice Serving Life Easier

Hacks to Make your Novice Serving Life Easier

When entering the food and beverage service industry, you probably have some ideas on what the experience will be like. You know you’ll have to memorize the menu and plaster a smile on your face. You expect good days and bad days. However to ensure the highest amount of good days, you’re going to need some seasoned hacks. Here are some excellent ways to make your job easier!

Realize Serving is a Team Effort

Not every server practices reciprocity, but you should. Anyone can tell you that guests come first, so helping out your neighbor server is the right thing to do. If someone’s food needs to be run, run it. If they’re obviously in the weeds and being crushed under tasks, see if you can help in some way.

It takes a village to serve the front of house, so help each other out.

It’s not only for the guest, it benefits you too. Team players will be more likely to help you, if you help them or if they see you helping others. It takes a village to serve the front of house, so help each other out.

Adopt a Method to Remember Who is Who

When serving food to a table, the best way for quick distribution is to remember which person ordered what. Quicker distribution means you can get to another task faster, and your life is easier for it. It also makes you seem more professional, and can score you a higher tip! It’s a win, win situation!

Try taking orders left to right around the table and arrange your food that way when picking it up at the window. Usually, your meals will come up in the order it was taken, so it’s easy to put your food in the succession which you took the order.

The key is to find something that works for you.

Alternately, you could remember something about each person that correlates with what they ordered. The key is to find something that works for you. Any method is better than none!

Invest in Good Shoes

Most restaurants will give you the option to buy serving shoes through a hospitality catalog. Do it! Or at least, visit your local shoe store to find some comfortable, supportive shoes with good traction.

There’s nothing worse than trudging through a double-shift with an aching body.

At first, wearing regular tennis shoes may seem fine, but eventually, your feet, lower back, knees and hips will begin to ache all the time. There’s nothing worse than trudging through a double-shift with an aching body.

Tighten your Core

Many new servers instinctively tighten their legs and arms to keep from spilling over-full drinks. In reality, this is more likely to create jerking motions that will cause you to splash some of the beverage on yourself or on the floor.

Instead, tighten your abs and glutes.

It also makes you look like a robot. Instead, tighten your abs and glutes. This reduces motion transference from your legs to your arms and the glass.

Circle the Extras

When you’re running around like a crazy person, the last thing you want to do is make an extra trip to the kitchen, if it can be avoided. When you’re taking an order always ask about condiments and circle anything they want that wouldn’t ordinarily come with their order.

It’s easy to overlook details on your serving pad, especially if you’re busy.

It’s easy to overlook details on your serving pad, especially if you’re busy. By circling the extras, your attention will be drawn to those notations, and you’ll be less likely to forget those small details.

Don’t let a Nasty Customer get you Down

This cannot be said enough: don’t let a sour-puss customer rain on your sunshine. Remind yourself that you don’t know anything about them or what they are going through.

Do not let that negative energy transfer to you.

Also, if they’re just a rude person, that has nothing to do with you. Do not let that negative energy transfer to you. If you let it get you down, you’ll be distracted, your productivity will be lower and your tips will reflect that. Not to mention, the rest of your shift will suck.

Along the way, you’ll discover other ways to make your life easier, but these tips along with our other Server Hacks will get you started on the right foot!

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Bar Reservations May Increase Restaurant Profitablity

Bar Reservations May Increase Restaurant Profitablity

Do you take reservations for the bar in your restaurant? If not, it may be time to start. According to a new survey from OpenTable, offering reservations for bar dining has many potential benefits including added seating, faster turnaround times and, for a specific type of guest, increased hospitality. 

In late May, OpenTable launched Table Categories, a pilot program that allows users to book bar reservations at a handful of participating restaurants in Chicago. As OpenTable’s Eli Chait, this was a response to internal company data showing that bar dining options are underutilized at many restaurants.

“We estimate that non-standard seating options like bar, communal tables, and high-tops make up 12 to 15 percent of restaurant inventory in the U.S. These seats are typically empty or highly coveted, as some diners actually prefer a seat in the center of the action.”

In order to establish some bar dining benchmarks, and to kick off their Insider Survey Series, OpenTable polled 420 restaurant partners, of which 62% were casual fine dining, 31% full-service casual, 12% formal dining establishments.

Here are the survey key findings:

  • 36% of respondents are already accept dining reservations in their bars and 12% are interested in doing so.
  • 52% report that the bar generates the same amount or more revenue than that of the dining room.
  • 54% say that the average turnaround time in the bar is under 60 minutes.
  • 85% agreed with the statement, “Investing in my bar area increased my restaurant’s profitability.”

So, what’s the main advantage of offering bar reservations? As BonAppetit‘s Sam Dean explains, it all comes down to having the flexibility to seat more guests.

“Solo diners can drop in without having to hog a two-top, and a friendly word from a bartender can free up enough space at the bar for a whole new party—after all, you can’t exactly ask a couple to slide down to the next booth in the middle of their meal.”

However, skeptics remain, fearing that bar reservations may compromise customer service and guest experience. In response, OpenTable says that implementing this practice satisfies another type of clientele that prefers the bar scene.

“Offering bar seats to guests who are thrilled to book them means those diners get the experience they desire—and seats stay occupied all night.”

And, yes, for the customers that like to get their names in the book but would rather sit at the bar, this is definitely the case. But what about those that prefer the bar precisely because it doesn’t require a reservation? They probably wouldn’t be too pleased.

All in all, it really comes down to the establishment and its clientele. That said, with the right conditions, allowing customers to book the bar could mean more money in the register.

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Host Hacks: Landing a Job Promotion

Host Hacks: Landing a Job Promotion

As a host or hostess, you’re the first person to greet customers when they walk through the door of the restaurant, and you’re good at it! While you love your job and the opportunity to interact with people from all different walks of life, you’re also hoping to move onto something bigger and better. Doing your job to the best of your ability will help catch the attention of managers, owners, and other staff members, but there are several things you can do to make yourself look even better.

Where Are You Going?

First thing’s first; ask yourself what goals do you have for advancement? Your future job will help determine the actions that you need to take in order to move up. Some hosts have their eyes on a job as a server. After all, the tips are better!

Your employment goal will help shape your behavior as you work your way up to the top.

More ambitious hosts, however, are eager to take it even further than that: they have their eye on a restaurant manager job, possibly even with an eye to eventually moving up to regional manager. Your employment goal will help shape your behavior as you work your way up to the top.

Make Yourself Useful

What do you do during a slow period at the restaurant, when no one is coming through the doors? If all of your work is taken care of, do you find ways to pitch in and help others?

Well, you should because this simple action can help showcase your willingness to work with the restaurant like nothing else. Don’t just seat customers and take them their silverware. Within the restrictions offered by the rules that go along with your restaurant, you can:

  • Bus tables
  • Help with cleaning tasks
  • Grab drink refills for a table whose server is busy
  • Bring out food when you can
  • Take drink orders

While you should always take care of your own tasks first, the more helpful you are, the more obvious it to your employers that you’re the ideal choice for future management or server positions. It’s not a guarantee that you’ll get the promotion you’re hoping for, but it’s certainly a great way to start pushing your foot in the door.

Put Your Best Foot Forward

If you’re hoping for a promotion, you need to show it! No, every day at work isn’t going to be your best and brightest. You’re going to have rough days: days when you were in a bad mood coming into work or when your entire shift seems to be going wrong.

How you handle those days, however, will dictate your employers’ willingness to move you into a better position. If you can handle your bad days while still being friendly and helpful to customers and going out of your way to help your co-workers, your managers are going to see it.

Every day at work is a fresh opportunity to dive in and show your stuff.

Every day at work is a fresh opportunity to dive in and show your stuff. Seat each server equally and as fairly as possible. Smile and help all of your coworkers, even the ones that you don’t necessarily like. Be kind and compassionate to customers who have problems, even when you’re struggling to understand their problem or you’re frustrated because of the way they’re treating you.

Speak up

Your managers are not mind readers. They can’t know that you’re hoping for a promotion until you let them know. You don’t want to be a nag or bring it up so frequently that you annoy them, but you do want to let them know that you’re very interested in taking your employment with the company to the next level.

Your managers are not mind readers. They can’t know that you’re hoping for a promotion until you let them know.

Not only will this make the higher-ups aware of your aspirations but it can also lead to them giving you advice on how to make it happen, which is by far your best chance of getting that promotion!

Working as a host in a restaurant is a great starting place for a future career. With time, you can work your way up through the ranks, enhance your skills, and ultimately have that restaurant manager position you’re dreaming of. It all starts, however, with the energy and effort that you put into your job every day.

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