Bartending Hacks: Moving Up

Bartending Hacks: Moving Up

Whether it’s a convenient part-time job or a transition gig, the majority of bartenders don’t necessarily plan on it being a life-long career. However, with the flexible work schedule, unique culture, and long-term career opportunities, for many this is what bartending leads to. Here are some of the career options available to bartenders who need a change and tips on successfully moving up the ladder.

Management

The path to becoming a manager at a restaurant is an easy one if you’re willing to put in the time and effort, but it’s a hefty job as they are responsible for the day-to-day success of the restaurant. As such, managers must be familiar with every role they’re overseeing because if one needs to be covered, it’s the manager who will step in.

The basic steps to becoming a manager begin with success in whatever position you currently hold.

The basic steps to becoming a manager begin with success in whatever position you currently hold. As a bartender, you must be active, hard-working, and go above and beyond your job responsibilities. Showing your dedication to the job and the restaurant proves that you are willing to do whatever is in your power to ensure the success of your business.

Once you’ve proven yourself as a loyal and responsible employee, the next step is to make your presence known. When your effort is recognized, your attitude is positive and your work is consistent, managers will notice and at this point, it is up to you to inquire about moving up. A good manager makes their presence known, so don’t be shy.

While tenure and seniority play a huge role in this move, it is never too early to let your superiors know your interest. Taking this initiative will easily help you elevate to bigger and better things.

General Management

Typically, being a General Manager requires management experience and expertise, so you don’t jump straight from bartending into a GM position.

That comes from proving yourself as a manager and depends on your work ethic, management style, and ability to solve problems. Anyone can make a schedule or comp a drink that a guest didn’t like, but the keys to GM-worthy managers lie beyond the basics.

A manager looking to move up to GM doesn’t play favorites or get flustered on the floor. They are constantly working hard and, most importantly, they get their hands dirty. A bar manager who steps behind the bar to help and support their staff is the ideal candidate for General Management.

A bar manager who steps behind the bar to help and support their staff is the ideal candidate for General Management.

As the GM is essentially the manager of managers, they must be beyond competent in all facets of a restaurant (front and back of house). So, if you’re coming from a strictly bartending background, be ready to broaden your skill set to cooking, serving, and maintenance.

Again, tenure and seniority are crucial to locking in a GM position, however, without the aforementioned qualities, experience means nothing.

Liquor/Beer/Wine Representative

As you progress in your bartending career, not only will you thoroughly learn about alcohol itself, but also how the alcohol and restaurant industries work together and conduct business. If you’re interested and enjoy talking to people, especially about alcohol, this can be a great segway into alcohol sales, but you’ll have to work your way up just like you did behind the bar.

To begin a career as a sales representative for either liquor, beer, or wine, you must start from the bottom as a merchandiser. A merchandiser is responsible for setting up and delivering their brand’s beverages to stores and restaurants, setting up displays and filling orders. It’s not the most glamorous position by any means, but it is a necessary stepping stone in most cases.

Once you’ve paid your dues as a merchandiser (usually about 6-18 months), the next step is sales, as either an inside or outside sales rep. An inside rep conducts sales by phone while outside reps go to liquor stores and restaurants to sell their product.

Just like the food and beverage industry, alcohol sales is heavily influenced by seniority.

Just like the food and beverage industry, alcohol sales is heavily influenced by seniority. This means you may not get prime sales locations right from the get-go, but they’ll come in time. The more time you spend as a sales rep, the more likely you are to move up to higher positions in which the biggest deals are closed.

Sommelier

Many bartenders love the job because of the customers; they get the chance to provide guests with a unique and tailored experience. If this is the case for you, management or sales may not be your next step.

However, that doesn’t mean you don’t have options because you do, and becoming a sommelier is one of them. That is, of course, only if you have a love for wine. If you are, becoming a sommelier is a rigorous yet rewarding next move.

If you’re unfamiliar, a sommelier is a trained expert who specializes in wine service at fine dining restaurants and is responsible for its wine offerings, wine and food pairings, and, providing guests with customized wine recommendations based on preference and budget. As such, the position requires working closely with the culinary team as well as service staff and guests.

A sommelier must have a profound knowledge of how food and alcohol work in harmony and have both front and back of house skills.

Becoming a sommelier is no easy task. Before even starting the transition from bartender to sommelier, it would be smart to begin studying wine and tasting as much as you can. Become familiar with wine varietals (grape types), vintages (year produced) and vineyard (where the wine was produced) while also developing your pallet. Taking tasting notes is essential in order to learn how to decipher the different fruits and spices in a given wine. Once you feel competent in your wine knowledge, you’ll be in good shape to start working toward your first certification.

A sommelier certification requires the completion of a wine training course, which consist of in-depth classes on wine tastings, varietals, pairings and service. Then, at the end of the course is the test, which involves six wines (three white, three red) and requires you to blindly taste each wine and decipher the varietal, vintage and where the wine was made.

After passing the exam, you can call yourself a professional certified sommelier, making you a hot commodity! And, if you want to take it to the next level, you can go for the remaining two certifications, the last of which is Master Sommelier, one of the most prestigious titles a person in the restaurant industry can hold.

Cicerone

A cicerone is similar to a sommelier in terms of responsibilities, such as pairings and service, as well as training, but instead of wine, it’s beer.

A cicerone is required to have expertise in five areas: keeping and serving beer, beer styles, beer flavor, beer ingredients and brew processes, and food- beer pairing.

To be a legitimate cicerone, a certification is needed, of which there are four levels, that require extensive study of beer varieties, history, tasting notes and brewing. The four certifications for Cicerone include:

1. Certified Beer Server
2. Certified Cicerone
3. Advanced Cicerone
4. Master Cicerone

Depending on which level of Cicerone you choose, you will be tested through a written examination, a tasting portion and beer service. The written exam covers service, draft systems, beer styles, brewing and pairing while the tasting portion examines your knowledge of beer styles (by taste), flaws, and service with beer. Although the certification for a Cicerone is grueling and requires intense studying, if you are seriously passionate about beer and want to make this into a career, this is your ticket.

No matter what your interests are as a bartender, if you want something different (but kind of the same) there are many careers out there. After all, it’s understandable to want to grow and shift focus. Hopefully, some of these options open your eyes to the many opportunities available to you in the service industry!

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Bartending Hacks: Pro-Tips

Bartending Hacks: Pro-Tips

Being a good bartender takes hard work, practice, and patience. Here are some tips that will help you develop these skills so you can take your craft to the next level.

Keep your eye on the prize

Yeah, it’s obvious, but bartending has been and will always be a hospitality position in which satisfying the customer is the top priority. And Brian Julsen, bar manager at Boulder’s Zolo Grill, couldn’t have said it better:

“What makes a good bartender; being a gracious host, hasn’t changed since the dawn of antiquity.”

Brian’s way of accomplishing this is by being courteous and making people feel special. To him, it’s simple; “make people feel like you valued your experience with them and they will value their experience with you more.”

Of course, this is easier said than done, especially when dealing with difficult guests. By simply reminding yourself that you are there to make guests happy, you will be more attentive and accommodating, which will yield way bigger tips in the end. Like it or not, it’s work, so make the best out of it.

Practice good organization and sanitation

Being organized behind your bar will save you a lot of time and stress. Knowing where everything is and keeping it in the same place will increase your speed and efficiency. Along the same lines, practicing good sanitation habits will impress your managers, make your guests feel comfortable and will help you develop into a top-notch bartender.

Here are some sanitation basics:

  • Wash your hands
  • Don’t touch your face or hair
  • Wash glasses and bar equipment throughout the shift
  • At the end of your shift, clean everything from bar top to bottles

Sure, this will require some extra time on your part, but it’s not something you can compromise on. Once you get yourself in the habit of being organized in your service and responsibilities, keeping it up will come naturally.

Be open to interaction

Many people go to bars for the company and it often ends up that the bartender fills that role. That’s why it’s important for a bartender to be a good listener. It’s not in the job description, but it’s a significant part of the daily grind. However, it’s not only for the guests’ benefit; getting to know your customers will make them more likely to tip generously and, even better, become regulars, which is one of Brian’s keys to success.

“Developing regulars is one thing that every bartender needs to do to survive, yet we rarely share what it takes to make the human connection.”

To connect with people, Brian uses ‘FORD‘: family, occupation, recreation, dreams. “One of those topics is destined to open the floodgates eventually and the stone wall becomes the rushing river because now they have someone to talk to that they feel genuinely cares about their problems,” Brian explains.

For Brian, kindness and camaraderie are what mark a successful bartender. It’s not just about the drinks you put in front of them, but the entire experience your guest has.

Know your product

Knowing what you are serving is a must because to really thrive as a bartender, you have to be able to use your knowledge to go above and beyond, and make a lasting impression. This means not only knowing everything you can about what you’re serving (spirits, beer, wine, etc.), but also making an effort to continue learning more about your craft.

Taking the time to learn just one new thing a week will guarantee your long-term success as a bartender.

Even if you don’t currently serve a particular type of liquor or don’t use a certain ingredient, that doesn’t mean you won’t in the future. The more anecdotes and details, the better. Not only will you be more comfortable behind the bar and better equipped to answer questions, but you’ll be able to re-write the rules, and who doesn’t love that!

Create your own cocktails and specials

Speaking of knowledge, the number of combinations and mixes for making cocktails is endless. So, take advantage and start putting that knowledge to work by making your own drinks to offer as specials.

This is not only a great move to impress your team and move up the ladder, but also a way to overcome the job’s monotony and stay excited about work. Not to mention, it’s your chance to add your personality and style to the menu. If you need some inspiration, get some ideas here.

Don’t let your emotions get the best of you

Being a bartender means dealing with people nonstop, some of whom can be real pricks that just get under your skin.

The perfect example is of a customer who leaves a bad tip. When you’ve given a guest your best and bent over backward to take care of their needs and they respond with a cheap, insulting tip, you see red. Who wouldn’t? But it’s not like you can just close your office door to get away. So, what can you do?

As hard at as it may seem at the time, you just have to shake it off. Bartending is a marathon, not a race.

There will be those bad tippers and rude guests, but at the same time there are the wonderful guests and big tippers. Keep your head and get’em next time.

Ask for help when you need it

You’re going to get overwhelmed. There is no way around it. But the common misconception here is that you have to handle it alone. It seems natural to not want to ask for help, especially when you are really good at your job, but we all get “in the weeds” sometimes.

When you do, asking for help will not only be easier on you but also get business back on track more quickly, for which good managers will applaud you.

Co-workers are there to be your teammates, so utilize them by asking them to complete specific and reasonable tasks. Asking for help is not a sign of weakness but rather a display of responsibility and foresight.

Simple as these pro-tips may be, developing these skills and turning them into habits will get you noticed by your managers, raise your tip average and make your job more enjoyable. 

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Bartending Hacks: Prepping The Bar

Bartending Hacks: Prepping The Bar

Contrary to the popular belief, bartending is far more complex than taking orders and pouring drinks. From setting up your bar and maintaining inventory to making mixers and prepping garnishes, there is a lot going on behind the bar. Here are some easily implemented hacks that will help you up your efficiency while prepping without sacrificing finesse.

Chilling drinks on the fly

It may seem obvious, but making sure your drinks are cold is an elemental, and sometimes stressful, part of bar service. If you run out of cold beers, what are you going to do? Definitely not serve them warm or tell customers to wait 30 minutes until they get cold.

What if you someone orders a $100 bottle of Chardonnay and the only one you have is un-chilled in the liquor room?

Here are two great ways to get bottles cold in a hurry:

  1. For bottled beer or soda, wrap the bottle in a damp paper towel and put it in the freezer. In 10-15 minutes, the beer will be cold enough to serve, saving you a great deal of time and grief. (NOTE: avoid putting wine in a freezer. While it may help cool the wine down, if you freeze it for too long you can easily ruin the wine’s structure and taste.)
  1. For both beer and wine, put the bottle in a large bucket of ice and add salt. The salt helps to cool the ice faster and allows you to get the bottle to the customer faster.

Ice hacks

Ice, while overlooked by most, plays a significant role in the composition and presentation of a drink. As pro bartenders know, the type of ice cube you use can make or break a drink and prepping for this needs to be executed flawlessly.

One easy way to make your ice look clean and crisp is by boiling the water before you freeze it.

This removes the dissolved gas, making it clear and not cloudy. Clearer ice allows the colors of your cocktail to flourish. The best example of this is in an Old Fashioned, which uses one big ice cube, and the clearer the better.

Using crushed ice will also help take your cocktails to the next level. Many summer-time drinks thrive when served with crushed ice. Make your own as needed by taking a ziplock bag with your cubed ice and beating it with a rolling pin or strong muddler. Simple as it may seem, your patrons notice the details, especially when they enhance the drinking experience.

Making syrups

No bar is complete without mixers and syrups, but they don’t grow on trees. Bartenders spend countless hours prepping before their shift, making their syrups and mixers. Here are some simple tips for enhancing your mixers and making them last longer.

There is no bar without simple syrup and, as any bartender can tell you, it’s an easy recipe: combine equal parts sugar and water, and boil until the sugar is dissolved.

The real trick here is about making it last; by adding a splash of vodka, you can extend the life of your syrup.

Everyone knows about the bar staple, Rose’s grenadine, but you don’t have to use the brand-name stuff. Making your own grenadine syrup is an easy task. Whether you’ve run out of your Rose’s or want to use your own version, simply boil one part sugar in one part pomegranate juice to achieve the classic taste, then add your own twists to put a spin on it.

To change it up, and add some pizzazz to your drinks, use a jam-like mixture instead of syrup. Marmalade or raspberry jam are perfect examples that will sweeten up your drink and add a little viscosity; add a tablespoon to 2 oz of liquor and 3/4 oz of citrus (lemon, lime, grapefruit juice).

Garnish like a boss

Garnishes should bring a cocktail’s ingredients together, not be used carelessly as decoration. From an olive in your martini to a bourbon cherry in your Manhattan, there is rhyme and reason for every garnish, so make it count!

Here are some garnish ideas that will bring the wow factor you’re looking for:

  • Adding edible flowers to ice can enhance your cocktail’s flavors with its fragrance while also creating an aesthetically pleasing accent. The key here is using the right flower and quantity without going overboard, so be sure to play around with the technique.
  • Sticking a rosemary sprig or an aromatic leaf, like mint, to the top of a cocktail can bring out the sweet and earthy tones in your drink that previously had gone unnoticed.

By placing the herbs on the top of the drink, you can take advantage of both its smell and taste, adding another layer of complexity to your cocktail.

  • To add a bit of flare to your cocktail (pun intended), burn the outside of an orange peel to give your drink some sharpness and unique character.

Chase the taste away

While most people will ask for a soda or juice to help eliminate the burn of a shot, offer a homemade pickleback as a chaser to change things up. The salty, acidic taste will instantly take away the taste of alcohol and add a distinctive note that will bring customers back.

Try making a traditional pickleback with cucumbers and something hotter, like pepperoncini or jalapeños, for those who want a bit of burn. If you need somewhere to start or some inspiration to get you going, check out this pickleback recipe.

We hope that these tips and hacks will help make your life behind the bar easier. By using a little bit of foresight, some creativity, and a few tricks, you can take your game to a new level and transform any old drink into an artistic cocktail creation.

And if you’re finding yourself short on time, check out  Bartending Hacks: Managing Your Time →

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Bartending Hacks: Managing Your Time

Bartending Hacks: Managing Your Time

Bartending is a balancing act, which requires the ability to juggle several responsibilities while under some serious pressure. So, that’s why December’s hacks series is all about tricks of the bartending trade and we’re kicking it off with some time management tips that will make your life so much easier!

Keep a cheat sheet behind the bar

While most bartenders should have the typical recipes down pat, there are those times that the mind skips a beat and you forget. There are also those particular customers who want their esoteric, rarely-seen cocktails that can take a bartender off their game.

For this reason, have a handy cheat sheet to help you instead of taking precious minutes to ask someone else or look it up on your phone.

Whiskey, on the fly

Bartenders are responsible for a plethora of knowledge, the most basic of which is knowing their liquors. Here is a quick guide to the variations of whiskey to help you quickly explain a particular type to a customer:

USA: “Spicy-oak firmness”. Tennessee whiskies tend to have a caramel taste.
Canada: “Light, new, perfect for mixing”
Ireland: “smooth, spicy, fruity”
Scotland: “smokey, peaty” (if Islay). “Sweet and fruity” (If Speyside). “Spicy, salty” (if Cambletown).
Japan:“quality, perfected” Japanese whiskeys are detailed and carefully crafted for structure.

Acknowledge customers ASAP

As many of us know, when you’re bartending, you can’t always get to everyone as soon as they want a drink. When that’s the case, simply acknowledging your customer can go a long way. It assures them that you’re aware of them and that you’ll be right there.

It may even clue them into the fact that they are not the only customer at the bar…crazy!

This little trick will buy you some extra time, relieving some of that pressure we’re all too familiar with. Plus, it will do wonders for your customer satisfaction. And your tips!

When in the weeds, breathe

Your bar is piling up with guests, you’re in the middle of making six different drinks, trying to handle a credit card payment and need a new bottle of well vodka. Welcome to “the weeds” my friend.

All of us who work, or have worked, in the industry has experienced it at least once. So, what to do in this situation: just breathe. It’s almost counter-intuitive but absolutely effective because the best thing you can do is slow yourself down.

Taking 2-5 minutes to step away, collect yourself and regain your thoughts will help immensely. Despite leaving your responsibilities for a couple minutes, you will benefit in the long run by returning to work with a clear head.

Don’t know the drink? This Hail Mary will save you

Say someone comes in and orders a drink you’re unfamiliar with. What do you do? For some, this can cause a major brain fart and send you into a tizzy trying to figure out the ingredients and how to properly mix the drink. A quick fix for this:

“I’m sorry, we actually don’t have all the ingredients to make that here.”

While this is a cop out, it’s a handy last resort that can save you from getting backed up and spinning out of control. When taking this route, be sure to be apologetic and have a go-to suggestion to tell the customer.

Most importantly, while working behind the bar, keep your cool, keep your pace and help yourself to manage your time with these sweet and easy tricks.

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Serving Hacks Part 4: Selling Wine

Serving Hacks Part 4: Selling Wine

For me, wine is a fun, elaborate sect of the food and beverage industry. From finding the right wine to pair with right food to the structures and characteristics of a grape, to the history and geography of different varietals, there is an endless amount to absorb. Most important to the server or bartender, is being able to get people to buy good wine without having a sommelier’s mastery of knowledge.

The Basics

First thing’s first: having basic knowledge of the varietals and characteristics of the wines will greatly improve your ability to sell. At the very least, become very familiar with one or two wines in order to show that you have some knowledge and are not only BSing your guests.

Before we get into selling, here are a few notes to use when selling wine:

  • Body: (Light-Medium-Full); this describes the structure of the wine on your pallet. Pinot Noir, for instance is a light-bodied red while Cabernet Sauvignon is Full-bodied
  • Tannic: Referring to the presence of tannins, this is almost all about the finish. The grippy, lasting taste at the finish is primarily caused by the tannins.
  • Acidic: having a distinct feeling and taste of acid, almost tartness
  • Dry vs. Sweet: these are opposites and a wine can not be both. A wine is either sweet and fruity or dry.

Other terms I like to use to indicate the character of wine include: bright, fruit forward, buttery (mostly for Chardonnay), peppery (Cab. Sav.), crisp, earthy, elegant, jammy, refined. These are mostly broad terms that will help you designate tastes and characteristics that are attractive and accessible to your guest.

Since wines differ so greatly by varietal (grape type), vintage (year produced), location (where wine or grape is made) and taste, there are countless ways to describe a wine and it is important to find what works for you.

Selling wine

1. Plant the Seed

When greeting a table, make sure to mention the ‘great wines’ you have to offer and indicate that you are there to help them with pairings or explanations.

Immediately, this plants the seed of drinking wine even if that was their initial intention. If you are convincing in your approach, you can use their eagerness to guide them toward a food and wine pairing that you are familiar with and have confidence explaining.

Mention the ‘great wines’ you have to offer.

2. Upselling

Upselling wine is crucial to your check average. If you can get a guest to buy a $13 glass of wine over a $9 glass, you’re on your way to a higher check average.

My style of upselling is to offer 3 different wines, explaining them in depth. The goal here is to not deprecate the cheaper glass but to simply use more elegant verbiage as you describe the higher-priced wines. Instead of saying that the $13 glass is ‘better’ than the $9 glass, explain that there are great qualities to the $9 and that $13 glass has these qualities PLUS many more.

My style of upselling is to offer 3 different wines, explaining them in depth.

For instance. If you have two pinot noirs ($9 and $13, respectively), the first one should be described as a “solid, light-bodied pinot with soft cherry flavors.” Easy, simple, to the point.

The second glass, however, “is a bit lighter and more finessed, with a much more approachable finish and a brightness that pairs well with everything on the menu.” Here, you see that you’re speaking vaguely and using words like ‘finesse’ and ‘approachable’ to express that, even though you said nothing bad about the first, the second is the clear winner.

3. Tastings

If you work at a restaurant that allows you to offer tastings, use this to your advantage! Tastings are the easiest way to gain a tables trust and get them to conform to the service that you are most comfortable with.

Again, using the 3-tier system, offer tastes of a cheap, medium and expensive wine. The goal here is to showcase your knowledge and get them to trust it. Always be sure to be well-versed in the wines you choose to taste and have a recited explanation for both.

Wine A is light-bodied with ‘these qualities’ and ‘this type of finish’ and goes well with ‘these food items’. Wine B has a ‘more complex body’ offers ‘these qualities AND these qualities’ and pairs with ‘these foods’. Wine C, however, has ‘great structure’, ‘these characteristics’, AND ‘pairs with almost anything on the menu’.

it is always easiest to sell something you actually care about.

It is crucial to show both knowledge and interest in the wines you’re selling. For me, it is always easiest to sell something you actually care about. If Wine C is a wine you would drink on your own time, it is a much easier sell to your customer. Show passion for your sales and they will respond to that.

4. Pairings

Pairing wines is a refined skill but there are some basics that are important to know as a beginner.

Start by trying to pair similar flavors of the food and the wine. For instance, a Sauvignon Blanc is a light, crisp varietal that usually contains some type of citrus (lime, grapefruit) and would do well with light, citrusy, acidic foods like ceviche, light fish, sushi.

On the other side, heavy food and heavy wines typically go well together. A Cabernet Sauvignon with a full body and peppery, tannic finish will do well with red meat like steak.

With this knowledge, it is easy to decipher which wines pair with which foods simply based on taste profile and the heaviness/lightness of the dish vs. the wine. One of the most important things to know is that a wine should not over power food.

Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Do not pair a big, oaky, buttery chardonnay with a light, citrusy cod because the wine will overpower your fish. Always opt for wine as an enhancer as opposed to a dominant flavor for your food.

Here they are, all my tricks for selling wine! Remember, the more wine knowledge you have, the better, so study up.

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