Best Tips to Advertise Your Restaurant’s Happy Hour

Best Tips to Advertise Your Restaurant’s Happy Hour

At the end of the workday, many people have just one thing on their mind: happy hour! They’re hungry and thirsty and as a restaurant or bar of any type, this is a real asset. The thing you need to know though is how to advertise your happy hour so you can make the very most of it. With this in mind, here are the pro-tips.

Understand Happy Hour’s Purpose

Unfortunately, many bar owners think of happy hour as a stand alone part of their day when it’s really not. Happy hour is a transitional time you should use to drive traffic to your bar or restaurant that evening.

Don’t think of a busy happy hour as a success. While it may help you break even, it’s not a success unless you have a busy lucrative dinner or evening. As such, happy hour is actually a traffic and sales driver. You want this traffic to stay for a full-price dinner, which means you need really compelling advertising for that.

Ramp Up In-House Marketing

You want to create a special place or, at the very least, have posters and signs around your establishment advertising happy hour. Make sure these show a list of the deals you’re offering. This way, even if your customers missed happy hour, they know to come in for it tomorrow.

It’s important you train your team on running a successful happy hour.

It’s also important you train your team on running a successful happy hour so they can turn it into a profitable experience. By investing in walking your guests through a happy hour to an enjoyable dinner or late night experience, you’ll bring in more business. Make sure your staff is ready to offer recommendations, talk up full-priced signature items, and, of course, answer questions about the specials.

Use Social Media to Your Advantage

Most bars and restaurants understand how important social media marketing is when it comes to bringing in customers. However, what many don’t understand is how helpful it is for advertising purposes, especially when it comes to happy hours.

Why? Because lots of people get antsy towards the end of the workday and start playing around with their social media feeds. By tweeting about your daily specials around 3-5pm, you’re reaching potential customers at exactly the right time – when they’re deciding where to go for that after-work drink!

Take your social media post to the next level by including an enticing image of either a food or drink special you’re offering. The visual aspect goes a long way in this respect.

Create More Deals

Since most people don’t go to happy hour by themselves, but instead go with a group of friends or coworkers, offer group deals on appetizers or pitchers. These turn your happy hour into the place they want to go.

Also, don’t forget about the power of bounce back coupons.

Also, don’t forget about the power of bounce back coupons. Giving your customers additional coupons for the next happy hour gives them extra incentive to return!

A Little Something Extra

Although cheap drinks and food are stars in their own right, they’re not exactly unique. To make your happy hour stand out in the crowd, try adding a little something extra. Think karaoke, live bands, trivia or games of some sort.

Whether it’s once a week or once a month, this will not only draw a wider crowd but also extend the amount of time, and money, customers are spending at your restaurant. Plus, it’s just another perk that you can advertise!

Offer a Special Menu

Most of the time, happy hour discounts are on drinks and appetizers that are already on the menu. However, if you spend time creating a menu just for happy hour, customers are more likely to stop by and try these offerings.

If you spend time creating a menu just for happy hour, customers are more likely to stop by and try those drinks or food.

There’s a lot to consider when it comes to happy hour, but the gist is that it should be a unique and relaxing experience for your customers that’s affordable, so they can enjoy it on the reg. Then, it’s all about spreading the word!

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Proactive Hiring: The New Age of Recruitment in Hospitality

Proactive Hiring: The New Age of Recruitment in Hospitality

For hospitality employers, especially in restaurants and foodservice, the days of simply posting a job and receiving a large pool of talented applicants are over. In this competitive hiring market the need for another method of engaging job seekers is imminent. The time for active recruitment is here and this is how you can do it on Sirvo using the Search Candidates feature.

Why it’s Time to Recruit

So you’ve posted a job listing that has it all – it explains who you are and what your company represents and describes the available position and the qualifications necessary to fill the role, it’s basically the perfect job listing.

So now you should be able to just sit back and watch the candidates roll in right? Unfortunately, this is not always the case.

It can be confusing sometimes why some job listings receive several great candidates while similar posts by similar companies do not. Often times it is due to an over-saturated market.

So many businesses are hiring right now and looking for the same type of candidate to fill the same position that you are. Plus, with all of the new restaurants opening each week, job seekers have more than enough job opportunities from which to choose.

So what can you do to ensure that your positions are filled? Beyond marketing your company’s brand to job seekers, the answer is by actively recruiting industry professionals that you think would be successful in the role you’re looking to fill.

Utilizing Sirvo’s Search Candidates Feature

This tool not only allows you to engage with job seekers based on the qualifications you’re looking for but also, by doing so, you’re showing them that your company can give them exactly what they want in a job – feeling valuable.

Taking the time to identify a candidate’s talents and reach out to them directly is a sign that you care about the people that work for you and that’s a powerful incentive for job seekers.

Getting started is easy, just toggle the “Search Candidates” tab from the main search page and from there, you can scroll through our list of Sirvo users.

You can also search for those that match certain criteria by typing in a keyword such as job title or skill. For example, type “Line Cook” to find users who have that listed in their work experience.

To take a closer look at candidates, view their profiles by clicking on either the name or picture on the search page. User profiles include work experience, education, certifications and more so you can identify who you think may be a good fit for your company and available positions.

We suggest finding at least 5-10 users to reach out to. Remember that a lot of our users may not be currently seeking a position or may be content with their current employer. The good thing is that many are always looking for that next great opportunity or a second job to pay the ever-increasing rent.

Once you’ve selected some potential candidates, reach out by messaging them on Sirvo – simply click the send message link in the header section of the profile.

Don’t know what to say? Start by introducing yourself and your company and expressing your interest. From there, suggest a time to meet or ask them to apply for your job on Sirvo.

Start Your Search Today

Sure, this is a relatively new tactic when it comes to the hospitality industry, but it’s one that is widely used in almost every other industry out there and there’s a reason. Stop relying on job seekers to make the first move and go find who you are looking for!

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What a Little Competitor Spying Can Teach You

Keeping an eye on your competitors is valuable, but it’s something you should definitely be prepared for in advance. Blundering into a competitor’s restaurant and ordering a meal with no preparation is going to lead to little in the way of insight and is very likely to be a waste of time and money. And if you’re sending someone else to do it, you need to be sure that they are equally prepared. Here’s how to get started

Start with a digital stakeout

Examining their web presence and digital marketing materials is an easy way to start off from a safe distance, and it will help you to develop ideas about what to focus in on when you actually go in for a visit.

Check out their website. Put yourself in the shoes of the target customer, or better yet, get the feedback of a few other people who are close matches. Try to determine whether the structure and presentation of the site are enticing and welcoming. Does it provide enough information about the menu? And how well does it work on a variety of devices, from the office desktop to a smartphone?

Put yourself in the shoes of the target customer, or better yet, get the feedback of a few other people who are close matches.

Stalk on social media. Keep in mind that this type of traffic can be faked by services who are hired out for this purpose – a sure sign of fraud is a lot of followers and upvoters who have a very limited posting history and aren’t very active. How are they doing for likes, shares and comments? Is there a consistent theme or style to the posts that are most upvoted and shared?

Google them. Start with just their name, then search for their primary food category in conjunction with their location. Also, look into a few of the results like Yelp and TripAdvisor to see what their customers think. Where do they rank in terms of results? What are customers saying on review sites?

Get some face time

An in-person visit is mostly going to be centered on gauging the staff, the atmosphere and the internal marketing materials. You can get some sense for the quality of their food and beverages, but obviously, this is something that can vary greatly from day to day and from dish to dish. So, here are a few items to take note of.

Eyeball the overall layout. Think about what is appealing to the customer, and what could be interfering with their dining experience. Take note of which aspects of the atmosphere are working well and if this is something you could imitate or create your own variant of. Are the customers enjoying themselves? Does the staff have to waste time with inefficient movement to get supplies? Is it easy for customers to move around or is it a hassle?

Make specific note of what’s going wrong with competitors as well as what they’re doing right – these are the areas you can directly emphasize to customers.

Put the staff to the testGet a rough head count of the staff, and how it compares to your numbers to provide similar service with the similar atmosphere. Take note of how long everything takes to get done, from initial contact to offering to bring the bill to the table. Is the waitstaff pro-active about refills and checking on customer needs? How do they handle unexpected questions, requests and complaints? What is their general demeanor and attitude?

Look into amenities. Make a trip to the restroom just to see how they’re keeping it up. While there’s no scientific correlation between a dirty restroom and a dirty kitchen, customers certainly get a negative impression of the establishment from the condition of the restroom, to the point that a nasty restroom can cause up to 30% of business to never return.

In some cases, several different visits will be appropriate to gather all of this data. It can also be helpful to have your staff pick up a variety of meals to get a better sense of the food quality. During all visits, most critically, make specific note of what’s going wrong with competitors as well as what they’re doing right — these are the areas you can directly capitalize on and emphasize to customers.

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How To Create An Excellent Restaurant Menu

How To Create An Excellent Restaurant Menu

Lots of people remember a restaurant from their past or even in their present in which they enjoyed a neighborhood kind of aura, friendly, laid back with some of the best food on the planet. The food might have been a mix of your everyday sandwiches and a steak to die for, or the food could have been something a five-star chef would turn out. The menu was a typed list of the food and its description, every now and then paired with a wine or beer to complement the food. The ambiance might have drawn people to the restaurant initially, but the food kept them coming back for more. Times change, though, and menus reflect that change. If you need to know how to create a good restaurant menu, we have five tips that will help.

1. Create the goal of the menu

A menu should represent the personality of the restaurant. Your brand is at stake, here, and the diner will recognize this in the menu. Diners should be impressed with the presentation and be ready to recommend the restaurant to one and all. We know that’s a tall order, you should pardon the pun, but take a look at American restaurant Cracker Barrel’s menu: homestyle fixin’s, Grandpa’s Country Fried Breakfast, fancy fixin’s, wholesome fixin’s –  we’re sure you get the idea. The whole aura is homey, comforting and the food filling for a great price.

Tip: Your menu should be logical. Begin with appetizers, followed by entrees, perhaps fixin’s, desserts then drinks. Pictures help, but don’t overload the menu. Just a few pictures and a personality-indicating description will do just fine.

2. Do your homework

You’ll need to research how a successful establishment presents its menu. Check online as well as the brick and mortar store. Figure in your own financials, marketing and potential sales. Look up either online or in a library professional publications describing what’s new and selling wildly in certain areas. Additionally, you’ll need to decide your personality. Shall your establishment be a beanery, a classy joint or quick-natured?  What do you do well, and will it sell in your area? Compare pricing, too.

Tip: Balance your food costs by offering several dishes using one ingredient. For example, if you offer a burger, offer to top it with ingredients from other dishes such as lobster, shrimp, gourmet cheeses, specialty sauces like truffle aiola, and even bacon and eggs.

A menu should represent the personality of the restaurant. Your brand is at stake, here, and the diner will recognize this in the menu.

3. Come up with a design

The eye follows many things, among them light and color. Highlight your specialties or any new ideas you’re trying out. Keep it simple. Stick to one easy to read font. Don’t make the menu sixteen pages; this annoys diners, who must search for what they want. One or two nicely typewritten pages tell diners what is available with no fuss. Remember that if you laminate your menu, you can’t change it without going back to the printer. Plastic covers allow you to update or change menu items when needed. Having more than one menu isn’t expensive, and it makes things easier on diners when they don’t have to get past breakfast items to get to lunch or dinner items.

Tip: The color of your menu should reflect the personality of your restaurant. For example, reds and yellows would feel natural in a restaurant serving spicy dishes, while blues and silvers would better suit a seafood restaurant. Place pictures or a special label around specialties or new menu items. Offer a variety of prices to suit a variety of diners. Keep the descriptions short and sweet.

4. Avoid mistakes

We’ve all handled menus that were taller than we were, heavy ones we almost couldn’t lift and menus that presented too much color or pictures for us to take in. Mistakes you want to avoid include making your print too small to read, excluding English terms for foreign dishes, menus without daily specials or weekly specials, and using generic clip art from the Web to illustrate dishes that won’t look like the pictures when they arrive.

Tip: You only get one chance to make a good first impression. Ensure your menu presents your restaurant’s personality without all the hype.

Analyzing which dishes sell the best and which are slower in comparison to your competition should enter the pricing picture.

5. Price it right

Items like certain meats and cheeses tend to fluctuate in price, and we mean going up not down. Keeping this in mind, price your dishes competitively with other restaurants of your type. If the prices of your ingredients go up, cover it by raising prices by a dollar or two. Most diners won’t notice a slight rise in price, but they’ll know instantly if a six to ten dollar price increase will strain their budget. Not everyone can afford filet mignon, so offer dishes lower in price but just as tasty.

Tip: Examine your menu from a customer’s point of view. Taking pictures of the food will give you an idea if the dishes are worth what you’re charging. Analyzing which dishes sell the best and which are slower in comparison to your competition should also enter the pricing picture.

How your restaurant is perceived by diners begins with your menu. Making it attractive, fun and properly priced is essential to weather the changes happening in restaurants today. Want some menu design ideas? Head over to Envato or Graphic River to browse and download.

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Easy Ways to Turn First-Time Customers Into Regulars

Easy Ways to Turn First-Time Customers Into Regulars

Regular customers are the heart of your restaurant business. They’re the ones who come in over and over again, sharing information about your restaurant with others and encouraging them to eat there, too. Turning first-time customers into regulars is a profitable way to encourage further business at your restaurant. 

Build Opportunities to Reconnect

Customers come into your restaurant for a relatively short period of time. While they’re there, you want to do your best to build a relationship with them. That includes:

  • Using multiple opportunities to discuss specials, take their drinks, and share information about special events.
  • Making sure each table knows the server who is responsible for taking care of them.
  • Making eye contact, staying friendly, and chatting with customers, even on a busy night when it’s hard to keep up with everything.

Make It Memorable

Your town is filled with restaurants. Turning your restaurant into the place people want to visit, whether it’s for a Friday night date or a mid-week stop on the way to another activity, means making each visit memorable. There are several strategies that can help you make your restaurant stand out from the rest.

  • Send them off with a souvenir, whether it’s a business card, a pen, or a copy of your menu.
  • Make the last bit count: the perfect after-dinner coffee, the ideal dessert, or a final interaction with the customers.
  • Do something special. Set your restaurant apart by offering a signature dish like no one else’s, creating a unique ambiance, or offering a different kind of special.
  • Make sure that it’s obvious where customers are. Set your restaurant’s name in their minds so that they’ll remember where that perfect dish they’re craving came from!

Your customers should know what to expect every time they walk through the door of your restaurant.

Keep the Experience Constant

Your customers should know what to expect every time they walk through the door of your restaurant. If your food is excellent one time and so-so the next, it’s hard to encourage customers to keep coming back. Excellent service should always be paramount. There are several ways to encourage this consistent experience for every customer, every time.

  • Specifically train each new employee who comes through your restaurant. Make sure they know exactly what’s expected. When realistic, allow them to shadow another employee who is already in their position.
  • Create clear guidelines and directions to ensure that each process is easy to follow. When possible, write them down so that employees can reference them when they need them.
  • Discuss proper tone and attitude with regards to customer service. Young people, in particular, may struggle to speak respectfully simply because it’s something they’ve never been taught.

As you work to increase your repeat customer base, you’ll find that your restaurant flourishes as never before. Your customers will love finding out what you’re offering next, checking out your new dishes, and coming back for their old favorites time and time again. Your serving staff will get to know those regulars, making a better experience for everyone.

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Experience Sirvo for yourself

Sign up now to find hospitality jobs and hire top industry talent.