How to Avoid Surprise Health Inspections at Your Restaurant

How to Avoid Surprise Health Inspections at Your Restaurant

by | Sep 26, 2016 | Business Toolkit, Management

A restaurant can be a dangerous place, filled with razor-sharp cutting utensils, slippery floors, super-heated liquids and bodies moving at lightning speed in a confined area. It’s the type of hazardous environment that is a magnet for health inspections conducted by both the Occupational Safety and Hazards Administration (OSHA) and other workers’ compensation authorities. 

However, it doesn’t have to be this way. The key is to think safety, starting from senior management all the way down to the people bussing tables. It also comes down to something as simple as the design of the restaurant itself. Here are some suggestions, courtesy of Restaurant Hospitality and OSHA, on how the design of your restaurant can go a long way in reducing workplace injuries.

In the kitchen:

  • Buy countertops and cutting surfaces that can be adjusted to the right height for different workers.
  • Install dumbwaiters to transfer food products between floors.
  • Install sinks that are at the height of most workers’ hips. This helps prevent strain in dishwashing.
  • Buy thick rubber mats for use when kneeling.
  • Make sure that all the equipment, utensils, pots and pans needed in the kitchen are within reach of the shortest worker.

In the front of house:

  • Install coat racks at chest height.
  • Install hip-height bar sinks and ice storage at bars.
  • Install computer workstations for ordering that are adjustable with touchscreens.
  • Install lights at ordering computer workstations with dimmers that direct light upward, toward the ceiling.
  • Design at the bar is important, too. The distance between the bartender and customer should measure 22 inches or less.

Workers in the restaurant should:

  • Store heavy and frequently used items on racks that are no lower than hip height and no higher than chest height.
  • Limit very low and overhead storage to items not often used.
  • Rather than bending, stooping or kneeling, work at levels between your hips and chest. You should work in your power zone while sweeping the floor.

Owners and managers should:

  • Create a written safety policy in your handbook. This should address separately the hazards most frequently encountered by employees. Work rules must meet or exceed OSHA standards. Work rules need to be in writing and be distributed to all.
  • Communicate the rules to employees. Ensure management is on board and all new employees are properly trained prior to starting. Implement continued training safety and establish safety committed, view vendor demos and educate workers on most frequently encountered hazards.
  • Take steps to discover violations. Oversee safety inspections, walk-throughs and audits. Watch for hazards or rule violations. Do periodic safety self-inspections.

Eventually, health inspections will find their way to your location, preferably just on a routine inspection and not because of some catastrophic workplace injury involving hot soup. But by using the information we’ve outlined above you will survive your next OSHA visit because you will have substantially reduced your risk profile.

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Best Tips to Advertise Your Restaurant’s Happy Hour

Best Tips to Advertise Your Restaurant’s Happy Hour

by | Sep 23, 2016 | Business Toolkit, Management

At the end of the workday, many people have just one thing on their mind: happy hour! They’re hungry and thirsty and as a restaurant or bar of any type, this is a real asset. The thing you need to know though is how to advertise your happy hour so you can make the very most of it. With this in mind, here are the pro-tips.

Understand Happy Hour’s Purpose

Unfortunately, many bar owners think of happy hour as a stand alone part of their day when it’s really not. Happy hour is a transitional time you should use to drive traffic to your bar or restaurant that evening.

Don’t think of a busy happy hour as a success. While it may help you break even, it’s not a success unless you have a busy lucrative dinner or evening. As such, happy hour is actually a traffic and sales driver. You want this traffic to stay for a full-price dinner, which means you need really compelling advertising for that.

Ramp Up In-House Marketing

You want to create a special place or, at the very least, have posters and signs around your establishment advertising happy hour. Make sure these show a list of the deals you’re offering. This way, even if your customers missed happy hour, they know to come in for it tomorrow.

It’s important you train your team on running a successful happy hour.

It’s also important you train your team on running a successful happy hour so they can turn it into a profitable experience. By investing in walking your guests through a happy hour to an enjoyable dinner or late night experience, you’ll bring in more business. Make sure your staff is ready to offer recommendations, talk up full-priced signature items, and, of course, answer questions about the specials.

Use Social Media to Your Advantage

Most bars and restaurants understand how important social media marketing is when it comes to bringing in customers. However, what many don’t understand is how helpful it is for advertising purposes, especially when it comes to happy hours.

Why? Because lots of people get antsy towards the end of the workday and start playing around with their social media feeds. By tweeting about your daily specials around 3-5pm, you’re reaching potential customers at exactly the right time – when they’re deciding where to go for that after-work drink!

Take your social media post to the next level by including an enticing image of either a food or drink special you’re offering. The visual aspect goes a long way in this respect.

Create More Deals

Since most people don’t go to happy hour by themselves, but instead go with a group of friends or coworkers, offer group deals on appetizers or pitchers. These turn your happy hour into the place they want to go.

Also, don’t forget about the power of bounce back coupons.

Also, don’t forget about the power of bounce back coupons. Giving your customers additional coupons for the next happy hour gives them extra incentive to return!

A Little Something Extra

Although cheap drinks and food are stars in their own right, they’re not exactly unique. To make your happy hour stand out in the crowd, try adding a little something extra. Think karaoke, live bands, trivia or games of some sort.

Whether it’s once a week or once a month, this will not only draw a wider crowd but also extend the amount of time, and money, customers are spending at your restaurant. Plus, it’s just another perk that you can advertise!

Offer a Special Menu

Most of the time, happy hour discounts are on drinks and appetizers that are already on the menu. However, if you spend time creating a menu just for happy hour, customers are more likely to stop by and try these offerings.

If you spend time creating a menu just for happy hour, customers are more likely to stop by and try those drinks or food.

There’s a lot to consider when it comes to happy hour, but the gist is that it should be a unique and relaxing experience for your customers that’s affordable, so they can enjoy it on the reg. Then, it’s all about spreading the word!

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How to Host an Unforgettable Dinner Event, According to a Sommelier

How to Host an Unforgettable Dinner Event, According to a Sommelier

by | Sep 21, 2016 | IndiNews

Planning a dinner for clients and employees is never an easy task. These personal events can and should create lasting memories for all guests. That’s a lot of pressure! So take the time to create an evening no one will forget. A sophisticated wine paired meal with an elegant atmosphere, adventurous food, and good fun to be had by all.

Ask a Professional for Planning Help

Wine is a little world for a huge topic! Sommelier’s train for years and there is always more to learn. No one expects you to know it all right away. So, ask for help when planning a wine-centric event. Caterers, wine merchants, websites, wine forums online, the sommelier organization are all great resources for guidance in the planning stages.

Treat All Guests Like VIPs

Modern entertaining is certainly more relaxed than it used to be, but there are a few hosting rules that never go out of style. The most important entertaining ‘rule’ is that it’s the host’s job to make every guest feel special and welcome.

Be available when a guest arrives to welcome them and make sure they are comfortable right from the get go. If your event has a theme or is organized in a specific way, make sure your guests are aware and excited so that they are never lost or unsure as the evening progresses.

Some people are uncomfortable mixing socially with colleagues and clients, so make sure everyone is comfortable throughout the evening.

Some people are uncomfortable mixing socially and it’s up to the host to make sure everyone is comfortable throughout the evening. Introduce nervous guests to those you know will be welcoming, and encourage conversation about the wine and food to get your guests to relax.

Start With A Bang

Set the tone for your event by wowing your guests right out of the gate. Have a special cocktail, champagne, or apéritif ready for your guests to enjoy. Pair it with small but elegant bite-sized snacks to whet appetites and set the tone for the meal to come.

Think luxury and comfort for these initial snacks – creamy truffle mac and cheese bites, velvety smoked salmon and whipped mascarpone on a pumpernickel crouton, caviar deviled eggs. Yummy!

Take Care of the Wine

When wine is the centerpiece of your evening it’s vital that it is presented at it’s best. For both red and white wines this means paying attention to temperature. Serving white wine at too low a temperature deadens its subtle aromatics. Pull your white wines out of the refrigerator about 20 minutes before they will be served.

Offering options in this way will inspire your guests to try new things and talk about the wine with fellow guests.

Inversely, refrigerate red wine for about 20 minutes prior to serving. This removes the harsh edge or finish found in improperly tempered red wine. The proper temperature for whites is about 50 degrees Fahrenheit and about 65 degrees Fahrenheit for reds.

Encourage Your Guests to Have Fun

The best way to do this is to both pair wine and food and serve them in pairs. For example, serve different vintages of the same wine with differently aged cheeses. Or a New Zealand wine and a French wine of the same grape at the same time. Or even pair both a red and a white with one dish to highlight different aspects of the same ingredients.

Pair both a red and a white with one dish to highlight different aspects of the same ingredients.

Offering options in this way will inspire your guests to try new things and talk about the wine with fellow guests. Depending on your food progression you may want to offer multiple wines with each course, each one displaying intriguing differences between vintage, grape, price, location, brand, and more.

End the Evening With Thanks

Hosting a business wine dinner is so much more than event planning. It is a strategic marketing move and brand awareness tactic that presents your brand in a sophisticated and open way. Hopefully, events like these will be the beginning of strong client relationships and strengthen relationships within your company.

So end your evening with thanks. Publicly thank those who helped you, tip any waitstaff or caterers, thank clients for attending. And then, end the evening with fruit, nuts, chocolate and the last of all the wine. Sometimes these final relaxed moments are when the deals are made!

But, most importantly, have fun playing host!

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Why These BOH Jobs Are Uber Important

Why These BOH Jobs Are Uber Important

by | Sep 19, 2016 | Career

Restaurant workers often wonder, “Is your job actually important to the restaurant?”  The answer is, “yes,” regardless of the position. Here are the jobs in restaurants that make a huge difference to the business!

The Dishwasher

Every employee plays an integral role in the overall operation of a restaurant. Despite the common idea that the executive chef is always the most important person, some may be surprised to learn that the dishwasher has the most important job of all. It is pointless for an executive chef to create an exquisite entree or dessert unless he or she has dishes on which to present it to customers.

The profitability of a restaurant is positively affected when the dishwasher makes sure that every utensil, glass and plate sparkles.

The profitability of a restaurant is positively affected when the dishwasher makes sure that every utensil, glass and plate sparkles. Clean dishes are not only imperative to highlight the chef’s presentation, they are an important element in the return of customers to a restaurant. All it takes is one dirty wine glass to send a customer packing to the next restaurant in line.

The Prep Cook

Recipe ingredients in the wrong proportions can cost the restaurant thousands of dollars each year. The prep cook works in unison with the sous chef and executive chef to come up with the exact measurements and pleasing visual presentations for food items so this will not happen.

It is up to the prep cook to maintain an orderly, clean kitchen and to ensure that all food items are properly stored.

The prep cook measures ingredients and seasonings to be used in the restaurant’s dishes. He or she washes and chops vegetables and cuts meat. The prep cook also prepares simple dishes, such as nachos, salads and baked potatoes.

It is up to the prep cook to maintain an orderly, clean kitchen and to ensure that all food items are properly stored. It is important that he or she comply with sanitation and nutrition guidelines. Prep chefs should always be prepared for other kitchen duties as assigned.

The Line Cook

The line cook position has the highest turnover of any other restaurant position, and every great restaurant needs at least three of them. The executive chef relies upon the line cook to ensure the food comes out in a timely fashion and in high quality. Duties include setting up and stocking all stations with the supplies necessary for the shift and to prepare food for service.

The line cook works in cooperation with the rest of the kitchen staff to cook certain menu items and to answer, report and follow each and every instruction issued by the sous chef or executive chef.

At the end of the shift, the line cook cleans up his or her station, takes care of the leftover food and appropriately stocks the inventory.

The Sous Chef

The sous chef works directly under the executive chef, and must master many roles in the restaurant kitchen. He or she can have an executive position in a large operation, or oversee an entire small cafe kitchen, standing in for various positions as necessary. Oftentimes, the sous chef is the person in charge of the restaurant’s daily specials, its menu, preparation, recipes and cost-related productivity.

The sous chef manages labor costs, food costs and the cleanliness and readiness of each kitchen station. He or she is responsible for implementation of every cost saving breadth and all standard kitchen compliances.

The sous chef is the person in charge of the restaurant’s daily specials, its menu, preparation, recipes and cost-related productivity.

It is also the sous chef’s responsibility to maximize labor costs by scheduling the best, most competent chefs and cooks on the restaurant’s busiest nights. This serves to maximize cooking talent and assure service efficiency on the nights the restaurant has the most customers, ensuring the highest quality food and outstanding customer service to directly and positively affect sales.

The Executive Chef

The executive chef must be a jack of all trades, in a sense. He or she comes up with recipes and menus, and does the hiring and firing of kitchen staff. He or she does the book-keeping and forecasts the budget. It is the executive chef’s responsibility to program the computer and streamline all operations for cost efficiency.

He or she maintains all of the restaurant’s equipment and to run the line or expedite during each shift. In other words, the profitability of the entire restaurant in on the shoulders of the executive chef. The executive chef reports to the restaurant’s owner.

BOH positions make up the bread and butter of a restaurant’s staff. Without them, a restaurant is just a building with a nice kitchen. That’s why they are so in demand right now and restaurants everywhere are hiring for BOH positions. Check out the great BOH job opportunities available on Sirvo!

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Proactive Hiring: The New Age of Recruitment in Hospitality

Proactive Hiring: The New Age of Recruitment in Hospitality

by | Sep 16, 2016 | Business Toolkit, IndiTips

For hospitality employers, especially in restaurants and foodservice, the days of simply posting a job and receiving a large pool of talented applicants are over. In this competitive hiring market the need for another method of engaging job seekers is imminent. The time for active recruitment is here and this is how you can do it on Sirvo using the Search Candidates feature.

Why it’s Time to Recruit

So you’ve posted a job listing that has it all – it explains who you are and what your company represents and describes the available position and the qualifications necessary to fill the role, it’s basically the perfect job listing.

So now you should be able to just sit back and watch the candidates roll in right? Unfortunately, this is not always the case.

It can be confusing sometimes why some job listings receive several great candidates while similar posts by similar companies do not. Often times it is due to an over-saturated market.

So many businesses are hiring right now and looking for the same type of candidate to fill the same position that you are. Plus, with all of the new restaurants opening each week, job seekers have more than enough job opportunities from which to choose.

So what can you do to ensure that your positions are filled? Beyond marketing your company’s brand to job seekers, the answer is by actively recruiting industry professionals that you think would be successful in the role you’re looking to fill.

Utilizing Sirvo’s Search Candidates Feature

This tool not only allows you to engage with job seekers based on the qualifications you’re looking for but also, by doing so, you’re showing them that your company can give them exactly what they want in a job – feeling valuable.

Taking the time to identify a candidate’s talents and reach out to them directly is a sign that you care about the people that work for you and that’s a powerful incentive for job seekers.

Getting started is easy, just toggle the “Search Candidates” tab from the main search page and from there, you can scroll through our list of Sirvo users.

You can also search for those that match certain criteria by typing in a keyword such as job title or skill. For example, type “Line Cook” to find users who have that listed in their work experience.

To take a closer look at candidates, view their profiles by clicking on either the name or picture on the search page. User profiles include work experience, education, certifications and more so you can identify who you think may be a good fit for your company and available positions.

We suggest finding at least 5-10 users to reach out to. Remember that a lot of our users may not be currently seeking a position or may be content with their current employer. The good thing is that many are always looking for that next great opportunity or a second job to pay the ever-increasing rent.

Once you’ve selected some potential candidates, reach out by messaging them on Sirvo – simply click the send message link in the header section of the profile.

Don’t know what to say? Start by introducing yourself and your company and expressing your interest. From there, suggest a time to meet or ask them to apply for your job on Sirvo.

Start Your Search Today

Sure, this is a relatively new tactic when it comes to the hospitality industry, but it’s one that is widely used in almost every other industry out there and there’s a reason. Stop relying on job seekers to make the first move and go find who you are looking for!

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