Hotels: A Great Place to Start or Advance Your Career

Hotels: A Great Place to Start or Advance Your Career

If you’re interested in a career in the hospitality industry, a hotel is an excellent place to start. There is a very wide range of entry-level positions that can lead to mid/upper level professional positions. Let’s take a look at the general entry-level jobs available and the possible paths of advancement that each one offers.

Desk Clerk

A hotel desk clerk works a basic, fairly low-impact customer service position that isn’t difficult to get into. Some hotels may ask for prior related hospitality experience or a high school diploma. Very rarely do hotels require any higher education or formal training.

This is a very good position to advance into management as you’ll rapidly learn the hotel’s day-to-day operations. If you’re considering pursuing a career in accounting, another interesting branch is to work as a night auditor. This overnight job retains the functions of the front desk clerk, but with less incoming traffic during the shift, the rest of the time is spent preparing the daily revenue and room occupancy reports.

Hotels have a wide variety of departments…

Administrative Assistant

Hotels have a wide variety of departments in which they require administrative assistants; accounting, development, human resources, legal, marketing, etc. This is yet another area that enables you to quickly learn about day-to-day operations and has room for advancement to a variety of other departments.

Depending on the complexity of the job, the educational requirement for an administrative assistant may be anything from a high school diploma to a related bachelor’s degree. It is a job that can potentially be obtained without prior experience.

Accounting

Accounting work doesn’t differ much in a hotel from what is done pretty much everywhere else; hotel accountants will process financial data, prepare regular reports, manage payroll and conduct audits among other duties. Opportunities exist not just at individual hotels, but at the corporate offices of chains as well. Duties can expand to working with investments, strategic initiatives and business case recommendations.

Opportunities exist not just at individual hotels, but at the corporate offices of chains as well…

Areas to potentially move up include real estate, the supply chain and management of individual hotel locations or regions. These positions will usually require a degree, but there are plenty of entry-level opportunities for new graduates.

Marketing

Marketing is another area in which jobs are available both at the independent and corporate level. Opportunities are particularly rich for those who speak another language and have a deep understanding of cultures that a hotel brand is expanding into.

This position requires a degree, but a wide range of communications, psychology or social studies bachelor’s degrees are often sufficient to secure an entry-level position.

There are plenty of opportunities to advance in a hotel.

Food Service

Most of the world’s top chefs pass through a hotel or resort at one point or another in their careers. This is a great breeding ground for chefs looking to learn traditional cooking techniques.

There are plenty of opportunities to advance in a hotel kitchen and often all it takes is a little luck and timing. Craft your trade, learn from those around you, play your cards right and you may become the next executive chef.

A lot of people do not always look to hotels as having a plethora of professional opportunities. Hopefully, this blog has opened your eyes to some of the paths forward as you look to develop professionally. Regardless of what career path calls out to you, a series of hotel positions always looks great on a resume.

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What to Know When You Date Someone in the Restaurant Industry

What to Know When You Date Someone in the Restaurant Industry

Dating can be challenging, no matter what industries you both work in. The restaurant industry in particular can have specific challenges that can make it difficult to maintain a long-term relationship unless you know what you’re getting into. If you’re dating somebody who works in the restaurant industry, here are some things you should know.

Weekends aren’t weekends

When you work a normal 9-5 job, Friday night marks the beginning of your weekend. Saturdays and Sundays are lazy days, sometimes spent catching up on Netflix, shopping or just lounging around the house. Friday nights and Saturday nights are dedicated to going out.

In the restaurant industry, though, things get switched. Friday and Saturday nights are busy nights, and your partner probably prefers to work these nights since they tend to lead to bigger tips than, say, a Wednesday night orThursday afternoon.

In the restaurant industry, though, things get switched.

When dating someone in the industry, prepare yourself for going out during the week and not seeing your partner on weekends. This is just part of the deal. But, as an added bonus, you won’t be dealing with crowds when you go out on a Monday!

How you treat restaurant workers matters

When you do go out to eat, your partner is going to pay attention to how you treat the staff at the restaurant you are in, no matter what type of place it is.

Are you polite to the hostess, even if she doesn’t greet you right away? Are you patient with the waiter, who is clearly new at his job? How do you talk about the food? Perhaps most importantly, how do you tip?

If you tend to fall on the low end of the tipping scale, now’s the time to up the ante or think about whether you really want to date someone in the restaurant industry after all.

If you tend to fall on the low end of the tipping scale, now’s the time to up the ante.

Feet are the way to his/her heart

Nope, it’s not the stomach but the feet that can unlock the key to your partner’s heart. No matter what role they have in a restaurant, they are on their feet pretty much all day long.

Treating your partner to a nice long foot massage at the end of a hard day is pretty much the nicest thing you can do for him or her.

Going out to eat might not be fun anymore

But not for the reason you might think. This one depends on your partner, their role in the restaurant and how seriously they take their job. Some people are able to remove themselves from their work environment and enjoy dining at another restaurant whole heartedly.

Others may find themselves criticizing anything at the restaurant that is out of place.

Others, though, may find themselves criticizing anything at the restaurant that is out of place or not done to perfection. Know this going in. It might simplify your life to perfect your cooking skills and eat in most nights.

Get used to really late nights

Getting back to the whole working on Friday and Saturday nights deal, it’s good to know that restaurant workers’ evenings don’t usually end as soon as their shift does. Many workers head straight from the restaurant to the late night bar down the street to blow off steam and unwind after a grueling shift.

You’re going to need to be able to stay up late and meet them at their favorite late night bar.

If you want to see your beau, you’re going to need to be able to stay up late and meet them at their favorite late night bar. Bonus: this is a great way to get to know their friends, many of whom they probably work with.

Every industry arguably has quirks, but dating someone in the restaurant industry has special considerations. Knowing what you are getting yourself into can help you understand your partner and be supportive. 

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Seelbach Cocktail Known as “Rescued Classic” is Anything But Classic

Seelbach Cocktail Known as “Rescued Classic” is Anything But Classic

For the last 20 years, if you were in the bar business and knew one thing about the bartender Adam Seger, it was that he was the man behind the Seelbach cocktail.

The Seelbach is named after the Seelbach Hotel (today the Seelbach Hilton), a storied century-old lodging in downtown Louisville, Ky., that is mentioned briefly in “The Great Gatsby.” Shortly after being put in charge of the hotel’s bar and restaurant operations in 1995, Mr. Seger declared that he had discovered a recipe for a pre-Prohibition cocktail that was once the hotel’s signature drink. He tested it, liked it and put it back on the menu.

The news media soon picked up on the tale, and within a few years, the Seelbach cocktail was regarded as a rescued classic. It’s a tantalizing back story, one that has charmed cocktail writers and aficionados for years, and there’s only one thing wrong with it: None of it is true.

There’s only one thing wrong with it: None of it is true.

After two decades of yarn-spinning, Mr. Seger, 47, who left the hotel in 2001 and recently helped open the Tuck Room in downtown Manhattan, has decided to come clean that he concocted not only the drink but also the story behind it.

“I was nobody,” Mr. Seger said of his standing as a bartender then. “I had no previous accolades in the bar world. I knew I could make a great drink. I wanted it to be this promotion for the hotel, and I felt the hotel needed a signature cocktail. How could you have a place that F. Scott Fitzgerald hung out in that doesn’t have a damn cocktail?”

Mr. Seger’s sin is hardly an original one; bartenders have been telling self-aggrandizing tales since there have been bars to tend. It is, however, an unusual instance of old-school legerdemain in an era when mixologists have made an effort to be more scrupulous about cocktail history.

“How could you have a place that F. Scott Fitzgerald hung out in that doesn’t have a damn cocktail?”

The Seelbach cocktail story began when Mr. Seger started digging into the hotel’s history. “We found old menus,” he said. “I was convinced there had to be a Seelbach cocktail.”

Except there wasn’t. So he created one, mixing bourbon, triple sec and Angostura and Peychaud’s bitters, and topping it all with sparkling white wine.

He then came up with an elaborate origin story involving a couple from New Orleans who had honeymooned at the hotel in 1912. The man ordered a manhattan, the woman a Champagne cocktail. The clumsy bartender, spilling the bubbly into the manhattan, set the mess aside and made the drinks anew. But the accidental mélange got the barman thinking. Soon, the Seelbach cocktail was born.

Soon, the Seelbach cocktail was born.

The Louisville Courier-Journal was the first to write about the new/old drink. Soon, it was included in “New Classic Cocktails,” a 1997 book by Gaz Regan and Mardee Haidin Regan. Later, it found its way into “Vintage Spirits and Forgotten Cocktails,” an influential book by the drinks historian Ted Haigh, known as Dr. Cocktail.

To Mr. Seger’s amazement, no one ever asked him to produce an old menu with the drink on it. “When Ted’s book came out, I thought, ‘Oh, now this is getting too serious, because this is a history book,'” Mr. Seger said.

Mr. Seger, who talked of how he had “carried this around” for years, recently confessed his transgression to Mr. Regan. “To be honest,” Mr. Regan said, “I always suspected that Adam had created the drink, but I really, really loved it, his story was almost plausible, and I needed recipes for ‘New Classic Cocktails.'”

“I always suspected that Adam had created the drink, but I really, really loved it.”

When informed by a reporter of the cocktail’s new birth date, Matthew Willinger, the hotel’s director of public relations, replied that the cocktail “has certainly been a tradition of the hotel and will remain part of its future.”

Originally published on The New York Times

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How to Prevent Employee Theft at a Restaurant

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Employee theft is something that most restaurant owners encounter at one time or another. No matter how well you think you know your employees there is always a possibility of theft. Employee theft in restaurants takes many forms, including giving away free food and drinks to customers without authorization, stealing customer’s credit card information and stealing food or alcohol for themselves. If employees know you have a system in place to trace theft, then most will respect that and not try to steal. Here’s how to prevent employee thefts at your restaurant! 

Track all sales

As the restaurant owner, it is hard to be everywhere at once, therefore, it is important to have a good tracking system for food and beverage sales. Tracking food and drink orders through a POS system, you can cut down on the amount of “freebies” that staff might give out without your knowledge. Once an order is placed and sent to the kitchen or bar, the ticket cannot be changed without the manager/owner password. Of course, a POS system used for security purposes only works if the kitchen staff and bartender know not to give out orders without a ticket.

Track food inventory

Stealing food can be as simple as eating a forbidden piece of dessert while on break or it can be more serious, such as taking cases of food right off the delivery truck. Prevent food theft by closely monitoring orders, usage, and waste. Set up a system where at the end of each shift, inventory is taken and waste should always be written down. If the kitchen staff knows they are accountable for the food inventory, they will be careful to keep track of it.

Tracking food and drink orders through a POS system, you can cut down on the amount of “freebies” that staff might give out without your knowledge

Keep all alcohol under lock and key

Alcohol will vanish like magic if left unattended, so the best way to keep employees from stealing alcohol is to keep it locked up. Only the restaurant owner, manager and perhaps bartender, have access to the supply. Like food, you should keep a running inventory of alcohol and check your POS system if a certain type of alcohol is consistently running low. If there are no sales to account for the alcohol use, you can assume that employees are helping themselves to it.

Update your PCI for handling customer credit and debit cards

PCI stands for Payment card industry data security standards. It means the rules that any business, including restaurants, agree to follow if they accept credit cards. PCI standards are administered through banks that handle credit card transactions. A major liability of using a POS system as a credit card processor is that transactions are via the Internet and could be hacked and your customer’s credit card information stolen. It is important to make sure all your computer firewalls and other safety precautions are periodically updated.

You should keep a running inventory of alcohol and check your POS system if a certain type of alcohol is consistently running low.

Limit access to cash drawers and the safe

Only the restaurant owner, manager or head server during their shift should have access to the cash drawer, register or safe. In some instances, only the owner knows the combination to the safe. The fewer hands that touch the cash, the less chance of it being stolen.

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