Here’s How to Spot a Food Critic In Your Restaurant

Here’s How to Spot a Food Critic In Your Restaurant

by | Sep 14, 2016 | IndiNews

The moment a food critic steps into your restaurant, you want to make their experience the best one possible. There are plenty of ways for people to learn about your everyday spectacular customer service, wonderful dishes, and amazing environment, but a food critic’s opinion still has the ability to make or break your restaurant. There’s just one problem: you have to recognize who the food critic is! While you won’t be able to identify them a hundred percent of the time, knowing how to spot a food critic will give you an extra advantage the next time one slips into your restaurant.

The Time Matters

Most of the time, food critics aren’t going to arrive at your restaurant during your busiest times. Instead, they’ll arrive at odd times. Very early reservations are often a giveaway that you’re dealing with a food critic, as are particularly late visits. Customers who come in before the dinner rush on more than one occasion are particularly likely to be food critics, especially if it’s a face you don’t see on a regular basis.

Keep in mind that many food critics prefer to check out a restaurant more than once in order to get a real feel for the dishes, the staff, and the ambiance of the restaurant. You probably know your regular customers fairly well, so the sudden appearance of a customer at an odd time who comes in two or three times in the space of a week is a sign that you’re dealing with a food critic.

Customers who come in before the dinner rush on more than one occasion are particularly likely to be food critics.

Watch for Warning Signs

Many restaurants are on the lookout for customers who come in alone, especially those arriving at odd times. There are, however, several other warning signs that may indicate that you’re dealing with a food critic:

  • Detailed questions about the food, including how it’s prepared, where it’s sourced, and more.
  • A customer who visits the restroom frequently or appears to spend more time than usual on their phone. Critics have to take notes somehow!
  • A customer who pays detailed attention to the server’s spiel at the beginning of the meal.
  • A customer who is very interested in everything going on around the restaurant, constantly looking around and taking everything in.

A customer who pays detailed attention to the server’s spiel at the beginning of the meal is likely to be a food critic.

Observe the Food

Food critics need to taste as many dishes as possible when they visit a restaurant. When they come in alone, they may order an appetizer, entree, and desert for a single individual or check out more than one dish, even if that means leaving with a large number of leftovers. A food critic who dines with a group, on the other hand, might seem more difficult to spot–until you take note of the following behaviors.

  • Everyone at the table orders something different, especially if they order more than just the entree. At a typical table, you’ll see a couple of people who order the same thing.
  • Plates that are passed around the table, especially if they seem targeted at one individual.
  • Small portions of food placed on bread plates and moved to a particular individual at the table.

A savvy server can note these behaviors and let the restaurant managers know that they’re dealing with a food critic, ensuring that you’re able to respond appropriately.

Once you’ve identified a food critic, your goal is to make their experience at your restaurant the best one possible. Ideally, you want your best server to be the one to wait on the food critic to ensure that they’re getting the best service. Treat the food critic like every other guest: offering them the best your restaurant can provide.

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Open Call for The Stanley Marketplace Career Fair

Open Call for The Stanley Marketplace Career Fair

by | Sep 13, 2016 | Career

Sirvo is proud to announce that on Saturday, September 24th we will be at Stanley Marketplace’s Career Fair, located at 2501 Dallas St., Aurora, CO. Residing in a hangar formerly owned and operated by Stanley Aviation (once Aurora’s largest employer), this new marketplace is sure to be one of Colorado’s hottest locations to shop, eat, drink and have fun!

STANLEY MARKETPLACE CAREER FAIR

Saturday, September 24th 2016

2501 Dallas St., Aurora, CO

1:00 PM – 4:00 PM

Pre-Registration is Required-Head Here to Register

More than 50 independently owned and operated businesses will all be gathered under one roof looking for that next great hire to join their team in one of the most anticipated openings of 2016. This is the place to work!

The marketplace has two levels of retail shops, restaurants, microbreweries, coffee shops, ice cream, bakeries, salons, health and fitness studios and so much more! Located in northwest Aurora, The Stanley Marketplace is part of a continued revitalization effort that seeks to take older structures located in the city and restructure them in a way that pays homage to their former glory. A lot of thought and effort is put into these types of spaces and it is meant to be a modern gathering place where you can bring friends or family and spend a day enjoying yourself.

More than 50 independently owned and operated businesses will all be gathered under one roof looking for that next great hire to join their team in one of the most anticipated openings of 2016.

Denverites are already accustomed to this type of scene, as many of us frequent The Source or Industry, both located in RiNo. So when you are wondering what Stanley will look like, think of those buildings and triple the amount of things to do and places to visit. The space is so huge it will also play host to some of the best art, food, music and cultural events (or “Happenings“) we all love to partake in as Coloradans; including CherryArts at The Stanley and 5280 Eats hosted by 5280 Magazine!

So, if you are looking for a fun and exciting environment to work in and have been waiting for an opportunity like The Stanley Marketplace to arrive, then come see us on Saturday, September 24th with your Sirvo resume printed and ready to go! With a place this popular, this is your chance to get your foot in the door. If you have any friends that you think would be interested in applying to work at The Stanley or are looking for a position in hospitality in general, share this blog post and tell them to head over to Sirvo and create their profile.

See you there! 

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Pro-Tips to Get Hired on Sirvo

Pro-Tips to Get Hired on Sirvo

Welcome to the inside track on how to best use Sirvo to get hired. Don’t worry, it’s not rocket science and it won’t take much effort (or time) at all!

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Sirvo Says: Best Restaurants to Have Brunch in Denver

Sirvo Says: Best Restaurants to Have Brunch in Denver

by | Sep 12, 2016 | IndiNews

Who doesn’t love brunch? It has everything – friends, stories, drinks and, most importantly, delicious food! But choosing where to brunch… now that’s a different story. With an ever growing number of options in Denver, it can be a tough choice. So, we’re here to offer a little guidance with our list of top 10 brunch spots in the Mile Hight City.

 

1. Beast + Bottle

best brunch Denver

Are there really people out there who haven’t eaten here yet? Not only do they serve up one of the best dinner experiences in town, but their brunch menu is phenomenal. Chef Paul Reilly uses a combination of flavors that create an unforgettable experience. Our recommendation? The Pork Shoulder Tostada: charred tomatillo, queso panela & sunny eggs…yes please!

2. Snooze

best brunch Denver

This Colorado staple is an obvious choice on any brunch list, but Snooze is more than just a pretty face. The minute you walk in the door you are met with a smile from a staff that has been slinging eggs to multiples of people before you and your crew strolled in at 9 AM. Yes, the line is long-but many of the locations have games like Cornhole and complimentary coffee to keep you occupied and awake while you wait. If you can’t decide which Benny to eat, then choose the Benny Duo and combine your two favorites. Our duo would be the Chilaquiles and the Bella Bella.

3. Steuben’s

best brunch Denver

Did you already forget who helped (with others) create this whole food scene we are enjoying today? Many of our wonderful transplants may not know that Steuben’s has been offering some of the best brunch options for ten years now (Happy Anniversary Steubs!). With a revamped brunch list and a new location in Arvada, Steuben’s is as relevant as ever! Our choice? Simple, the Buttermilk Chicken & Waffles and a Ramos Gin Fizz while we wait.

4. OneFold

best brunch Denver

Yet another great Uptown brunch option! It’s not the largest of places, but it is well worth the wait. As cliche as it sounds we recommend the Breakfast Burrito. Seriously, it’s one of the best in town! An in-house handmade flour tortilla, choice of Tender Belly bacon or housemade breakfast sausage, green chili, eggs, duck fat fried potatoes & asadero cheese. Wash it down with a Sophisticate’s (local) Black Chai Latte.

5. Root Down

best brunch Denver

This Lo-Hi establishment was the first concept given to us by Justin Cucci and his wonderfully talented team at Edible Beats. With a focus on sustainability and using local growers and purveyors, you know you are getting the best/freshest ingredients. The Banana Bread French Toast will remain in your taste bud registry for months and lucky for us if we are ever traveling out of town we can justify heading to the airport early to visit their DIA location.

6. Lola

best brunch Denver

With plates like the Horchata Pancakes, Griddled Green Chile Bolillo or Smoked Mushroom Tamale, how can one not put this amazing establishment on a top ten brunch list? Chef/Owner Dave Query and his Big Red F Restaurant Group have been essential to the diverse scene we as eaters get to partake in. A trip to Lola for brunch is a great way to-Treat. Yo. Self.

7. Denver Biscuit Company

best brunch Denver

In 2009 Denver experienced a flavor explosion when Denver Biscuit Co. entered onto the scene. The concept can be a little to confusing, but basically Owner Drew Shader has created three concepts in one, Atomic Cowboy, Fat Sully’s and of course DBC. One of our favorite plates is the The Franklin, buttermilk fried chicken, Tender Belly bacon, and cheddar cheese smothered in sausage or vegetarian mushroom gravy. Delicious. Seriously.

8. Sassafras

Two locations, one in the Jefferson Park and one in Cap Hill, both serving some of the best Southern style food in Denver. Sassafras also has some of the best housemade Bloody Marys you’ll ever have, with eleven on the menu to choose from. Our favorite dish? The Chicken Fried Eggs with Buffalo Hash, local Buffalo smoked over Pecan wood, fried six-minute eggs (not a minute under or over), housemade cornbread & a Fresno Chile Hollandaise. YUM!

9. Linger

best brunch Denver

This list is definitely representing the classics in town, well there is a reason places like Linger stay consistently popular with Denver residents. Located in LoHi, with one of the best patios and ambiances in the state. Another Edible Beets concept and the second one on this list. Are we biased, yes we are, for delicious food that is prepared and served by one of the best staffs in Denver. The obvious choice on a Saturday morning is the Hangover Ramen, pork belly, soft boiled Shoyu egg, duck confit, mushrooms, sesame & Lots o’Condiments. Enjoy.

10. Revelry Kitchen

best brunch Denver

Top ten lists are so difficult, especially when the last restaurant on the list could very easily be at the top. This is one of the best new restaurants in town and you need to make it a top priority to check it out! Order the The Benny: rajas tamales, braised kale, guajillo hollandaise & pork chicharron. When should you go? Any day because they have brunch every day of the week!

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Here’s How Much Your Time Actually Costs

Here’s How Much Your Time Actually Costs

by | Sep 9, 2016 | Business Toolkit, Management

When you’re in hospitality or food service, there’s plenty that demands your time and attention. However, what many fail to calculate is the cost of their time. Take a moment to consider this: what does your time really cost? While it’s not a perfect estimate, understanding what you’re sacrificing by trying to do it all yourself can give you a much stronger picture of what you need to outsource to others.

Calculating Your Value

In essence, the value of your time is expressed by your annual salary including benefits divided by the number of hours you actually work each year.

Value = Annual Salary (+ Benefits) / Annual Hours Worked

If you’re starting your business from scratch and its net worth is relatively low, your hourly cost might be as well. On the other hand, if you’re running a successful restaurant or hotel, you might find that your time is worth more than you think.

Examining the Balance

How much does it really cost to complete a particular activity, whether it’s having your taxes done, cleaning out an old storage room, or taking care of the decor for a new restaurant?

Sure, doing it yourself seems like a great way to shave a little money off of your budget, but that’s only true if your time could not be better used in accomplishing other tasks.

If you’re forcing yourself to work overtime, you’re lowering your net worth – and potentially bringing down the net worth of your business.

The Cost of Experience

Hiring experienced professionals to take care of things might have a higher up-front cost, but it also means that you can be sure the job is done right.

From a new paint job that won’t peel off the walls or need to be redone because you chose the wrong kind of paint to an experienced financial professional to oversee your books, hiring a professional means several things:

  • Less time spent cleaning up mistakes later
  • Greater professionalism
  • Higher levels of accuracy the first time
  • Accomplishing the task much faster than you’d be able to do it

Your contributions to your business are many and varied. You’ve done plenty of things, particularly in the business’s early days. The longer you own your restaurant or hotel, however, the more your time is worth–and the more important it is that you bring in professionals who will help make the most of it.

Sending another individual or hiring out a particular task is a more cost-effective use of your resources.

Your Employees’ Time Matters, Too

Accepting that your time is important is just one step in the process of making the most of your business. It’s also important to acknowledge how much your employees’ time means.

Whether it’s the manager who is the absolute best at dealing with customer complaints or the server who always receives glowing reviews from customers, sending them to take care of menial tasks means that you’re paying their current (higher) salary for those tasks.

In many cases, sending another individual–or hiring out a particular task instead of having your employees complete it–is a more cost-effective use of your resources.

Understanding the true worth of both yourself and your employees is the ideal way to increase your business and make the most of every aspect of it. The cliche is, “Time is money!” The truth is, your time is worth your money. Acknowledging that will make it much easier to decide which tasks are truly worth your time and which ones are better moved to someone else’s plate.

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The ABC’s of Being a Restaurant Employee

The ABC’s of Being a Restaurant Employee

by | Sep 7, 2016 | Career

From job searching to getting along with new coworkers, being a restaurant employee demands dedication, creativity, and a hospitable attitude. The path from the first job application to an experienced employee is long and often rocky, but take heart! The following tips guide you through the whole process: the search, training and continued improvement, interaction with coworkers, and finally interaction with guests.

Job Search ABC’s

  • Assertive: Nothing gets you nothing, so go for what you want and keep after it. Apply for as many positions as possible – we have a ton of great job opportunities on Sirvo!
  • Believable: The best way to appear trustworthy when interviewing for a to be a restaurant employee is to be honest — if you lie, it will become apparent quickly. Need more interviewing tips? Check out how to answer the 5 most common interview questions.
  • Careful: If at all possible, talk to past or current employees before taking a job to see if it will be a good fit.

How To… Know Which Position to Accept: Look at factors such as location, hours, flexibility, salary, coworkers, and of course, if you like the food you would be preparing or serving. Pick the one that fits your schedule and personality the best.

Do… Apply at Different Locations: Different kinds of food, different atmospheres, different sizes — you never know where you will find your perfect fit.

Do Not… Make Assumptions: You know nothing about a place until you do your research, so never assume you know something based solely on what it serves, the tables it uses, or any other peripheral factor.

The best way to appear trustworthy when interviewing for a job is to be honest.

Job Performance ABC’s

  • Ambitious: Take your progress into your own hands, show interest, and look for ways to take steps forward.
  • Busy: No orders? Ask someone to teach you something — a new plate, an off-menu special, a new drink, etc.
  • Creative: Step out of your box and try something you know nothing about — what do you have to lose?

How To… Get Feedback: Correctly made orders are good feedback, but if you are looking for something a bit more in-depth, take some time to talk to a manager or trainer — most are happy to do either a formal or an informal evaluation and go over your strengths and weaknesses.

Do… Take Advantage of Opportunities: If someone offers to show you something, take them up on it.

Do Not… Act Like a Know-It-All: So maybe you have experience and nothing feels new, but that does not mean you know everything about being a restaurant employee — stay open to learning.

If someone offers to show you something, take them up on it.

Interacting With Coworkers ABC’s

  • Agreeable: You spend a lot of time at work, be nice.
  • Bold: Experienced coworkers may intimidate you initially, but they are one of your biggest assets in learning and improving, so go after them.
  • Considerate: Pick up a little slack and clean up after yourself before you leave — your coworkers will always be happy to see you.

How To… Work With Even the Most Difficult: There will always be people you cannot stand, so when it comes time for your shift with them, ignore their snide comments or complaints and just focus on your own work.

Do… Try to Fit In: This does not mean following along with a mob mentality, it means learning names, going along with inside jokes, and doing your part without complaining.

Do Not… Let People Walk Over You: Stand up for yourself, even if you think people may not like it.

You spend a lot of time at work, so be nice!

Customer Service ABC’s

  • Approachable: Guests who know where to find a listening ear become repeat visitors, so do your best to be personable and friendly.
  • Bulletproof: People get picky — and angry — about their food. Shake it off — at the end of the day, it is just food.
  • Circumspect: Stay aware, always.

How To… Calm an Angry Guest: The first step is listening and sympathizing, next offer a plan of action that goes above and beyond what they expect, and finally make sure the guest leaves happy. Here are even more tips on dealing with angry guests.

Do… Make Friends: They come for the food, and come back — or not — for the service.

Do Not… Share Work Drama: What happens at work should always stay amongst coworkers. People come to eat, not hear gossip about their second favorite server — their favorite is you, of course.

Throughout your journey in restaurant service, your work ethic, attitude, and people skills will determine what kind of experience you have. While this ultimately depends on you, following these ABC’s, How To’s, Do’s, and Do Not’s will set you on the fast track to a successful, fulfilling, and lucrative career. So go get started!

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Pro-Tips to Get Hired on Sirvo

Pro-Tips to Get Hired on Sirvo

Welcome to the inside track on how to best use Sirvo to get hired. Don’t worry, it’s not rocket science and it won’t take much effort (or time) at all!

read more

Experience Sirvo for yourself

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Sign up